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Purchased a BMW which had faulty gearbox within 6 months. Car at their warranty garage for over 2 months without any updates. Vehicle received last week and very next day, the gearbox broke down again. Complain sent by email but no response. Very disappointed with their unprofessional customer service and careless service
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Review of Cargiant - Officially The Worlds Largest Car Dealership | cargiant.co.uk Sophie 8 reviews GB 21 Jul 2024 Worse company ever Worse company ever. Bought my 2nd car from this company on the 25th June, failed to tell me it was an ex rental car until on the day I collected the car which I let ride over my head. The gear box is on its way out and clunking in 3rd and 4th gear, been told to go halfords has they have an account with them and quoted car giant 3grand for the clutch gearbox and fly wheel to then be called by car giant and told they will not be paying that price and to bring it down to them. I have paper trial of all the email conversations I've had with them to state they would cover all the cost yet now retratcting what they have said and expect a single mum with 6 kids to travel 2.5 hours to give the car to them to sort which I'm not too sure I'm wanting to do has they could easily put across they have changed it but not sort of thing. A risk I'm not willing to take. I have an holiday on the 5th August and they do not care if I miss it... I've since contacted my finance company and made a massive complaint. CON ARTIST! IVE BEEN CALM FOR TOO LONG. Since been in the work shop since Thursday 25th July and still to this day the car hasn't even been looked at. I don't see if they have only got 1 mechanic and several cars being looked at I'm not sure why they didn't just let my garage put the new gear box in. Ofcourse they wouldn't pay there EXCESSIVE labour fees that were being quoted. DONT SEE ME GETTING THIS CAR BK FULLY REPAIRED EITHER!!! They will pressure u to leave a review the minute you leave there site. I state I have 6 kids 3 that are registered disabled I've also got a heart condition and struggle walking without getting out of breath. They just don't care... my finance company are now on to them!!!
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AVOID - after sales service is rubbish Bough a car on 08/06 Saturday, straight after left car giant the car already showing problems. The car making some weird noises, pulling to the right, start/stop function not working, vibrates over 40 mph and over heat. Phone them on Monday 10/06 they said to take the car to kiwik fit which I did, but they were unable to fix, so phone car giant after sales back and they book me in for 25/06 more than 2 weeks later to confirm the car fault. They said will be confirm next day 26/06, so I came to car giant on 26/06 and after 3 hours waiting they said that the car fault will be check next day….they have the car for more thank 24 hours and didn’t touch the car yet. So I lost 2 days of work plus travel 2 days from Gatwick for nothing, wast of time…..so I suggest looking somewhere else. The time I was waiting at car giant, saw so many peoples complaining about the car they have bought from car giant. Best option avoid car giant and look somewhere else.
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The biggest issue is they know people will buy a car where they make money is on add-ons extended warranty paint protection part exchange and mostly on finance as the rate they give is ridiculous, if you choose to get finance from outside lenders they add extra charge not too sure if this is very ethical the warranty they sell not worth the he paper it’s written on as a consumer you have 6 months statutory rights IE if a car you buy from Cargiant has a issue within the first 6 month it’s on them to prove you cussed the issue also if you have finance and Cargiant doesn’t want to play ball talk to your finance company as they own the car complain let the aftersale team know you will leave a negative feedback on trust pilot as they pressure customer into leaving a good review soon as you buy the car from them very sneaky! Never ever buy any add-ons don’t show up with cash as they charge a handling fee they push the salesman to sell add-ons even when they know it’s not worth a penny! Hope this helps anyone reading it.
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Paid £16,000 for a MG5 EV Car developed faults CarGiant would not help put this vehicle right, out of pocket by thousands of pounds. Please be aware if your buying from them and get vehicle checked. I have never dealt with such rude people who basically told me too go away. CarGiant a rubbish!!!
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I would suggest avoid the seller as I have faced below issues, 1. Service was 65 days overdue which I only found out after full payment and paperwork done. After sales says, it was not on us, you have not asked the question about it 2. Type 2 to Type 2 cable was not provided and asked £100 for the same 3. All car mats were missing 4. Car’s tailgate lid handle was missing which almost cut my hand while closing the boot 5. Description/features of vehicle on website were misleading and they covered that up with a disclaimer there 6. Test drive was very short and and was on 20 mph speed, could you believe it 7. Salesman had very little idea about the car and was more of selling cargiant’s product Sales and after sales person keep on repeating one thing there “we can’t attend a single car as we sell thousands of cars” but I believe customer is there to buy only one car and expect them to be focus on their deal especially when they are selling it for such a high price.
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Unfortunately can't put 0 stars! This place is an absolute joke! I bought a car from 4th september 2023 kia electric 2020 white color and paid full cash 21000 thousand pounds to them and when i picked up the car there were two lights on the dashboard and there was an error sign i asked them Why is this sign showing, he said that it will go automatically, no problem When I took the car and on the way it started making a different type of noise from the front wheel Next day I called customer service and they told me that we book a workshop for you and let them check what is the problem. I said it's not even a day since I got the car and now the problem started, different types of lights came on in dashboard and the sound also started from the front wheels I have taken the car to two or three workshops, no one understands electric cars, neither do they take the car back no give you a refund. now 3 month Never take a car from them. When you go to pick up the car, they treat you very well. Later, if there is any fault, they humiliate you so much that it is unaccountable.
Review of Cargiant - Officially The Worlds Largest Car Dealership | cargiant.co.uk Robert Williams I purchased a used vehicle from Peugot 2017 3007 GT Line dealership ( July 2023 ) Reg No : LN17ZFT. Within two days of purchase we had to return the vehicle after my local garage diagnosed an internal engine malfunction. The service document showed the last service was overdue hence the reason I took it to my local garage. The problems occurred with the vehicle after two days of purchase and my partner stated it did not feel safe ! The aftersales team were totally unprofessional to say the least. Video evidence was sent to this dealership in addition to diagnostic reports by our local garage to confirm the faults. I requested a loan vehicle as my partner needed a vehicle for her employment. On arrival to collect I was advised the company do not provide like for like in these circumstances ! I had no option but to take what was on offer until the investigation was ongoing . After wasting my valuable time dealing with this fault I was not compensated for my time and this was reiterated when I enquired. The company offered to repair the vehicle after advising that their own technicians report was what my local garage had advised in the first instance. The engine and turbo charger had failed and the engine was burning oil ! Video evidence was sent confirming what was advised in the first instance. I decided to reject and return the vehicle as it was within the 14 day cooling off period . What I had paid out in the deposit, service costs and diagnostic report was returned as I requested. The taxable charge on the service was not reimbursed as the invoice was in my name and not Cargiant as per company policy ! Part of the purchase was on finance to which I contacted the finance company to explain the situation. I therfore cancelled the contract with immediate effect. All I asked was for from the company on more than one occasion as my partner part exchanged a usable vehicle was to work through this issue together and not against us this did not happen in this instance. My partner wanted an upgrade after owning her vehicle for three years and decided it was time to change. I requested the details of the CEO'S in my correspondence to pursue my complaint as I could clearly see we was not getting any further and this was declined. I was advised my complaint can only be dealt with by the aftersales team. At no time was my myself or partner ever rude or disrespectful to any staff at any time as that is not the way to resolve a dispute. The vehicle ombudsman was also contacted and after sending all correspondence and documentation in relation to my complaint. I was notified this company is not a partner of the organisation so they could not pursue the complaint, I was advised the possible resolution was to try to pursue the matter via the aftersales team. I simply decided I am not going to waste my time going through the company's complaint department since in my view the aftersales team did not have the intellect to work through the initial problem in the first instance. ( E-mails and phone calls did not resolve the issue ) I was willing to purchase another vehicle even after all the issues we encountered, and this was mutually agreed in telephone conversations, unfortunately due to the total lack of understanding and common sense I simply decided to take my business elsewhere. I have heard of poor and negative reviews about this company on other sites however, i am a believer of keeping an open mind and not to be judgemental. I would welcome a senior official to read this review and feel free to contact me. This is a genuine and honest experience of dealing with this organisation. Date of experience: 22 July 2023
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Tony Vernon from Cargiant in response to Think carefully before you buy !
What a world of crap you have had to suffer…I have read many other negative reviews……I visited car giant today with a view to buying a car … made me think twice….. hope you have resolved your issue
Spoke to them several times on the phone, made it clear what I was looking for, part x on nearly new car., my car was few years old, low mileage. Drove an hour to get there after they said they’d work with me on the deal. Arrived and part x guy said he’d meet me on price if I agreed to purchase on the day and drive away, which I did, then went to see the car I wanted and it was needing a good valet, had a flat tire, 4 warnings on ‘car status’ including new key battery (£300) and a coolant warning. Went back and spoke to part x guy, he said no movement on price and then tried to knock me down another £500 on part x for my car ( which he’s already agreed to), he then went to speak to his ‘manager’, right next to me! Took the pi*s and said he wasn’t going to make the deal. Cowboys!! Waste of time and greedy, is a simple review.
The employers are complete liars. They will lie to your face through their teeth and it’s scary. Their goal is to sell the car, because after that nothing is their problem. I have been waiting for customer services to respond to my complaint via email for months now. I’ve been robbed £200 from this cargiant and they’re purposely ignoring me. Horrible place full of cheats and dishonest people. Don’t waste your time, don’t get into a problem that you’ll regret and don’t bother communicating with them. Everything they say is what you want to hear and not the truth.
Cargiant in London was established in 1977 and is one of the worlds largest used car dealerships. An award winning car dealer, Cargiant has around 7000 cars onsite, including 36 different brands and a whopping 280 models meaning you really are going to find what you are looking for.
What really stands Cargiant apart from other car dealers across the UK is their multipoint safety check, where over 13 acres of land, 80 inspection ramps and 150 skilled mechanics you can be confident this second hand car dealer has taken every measure possible to ensure the car you are buying has been comprehensively checked before you make that purchase. Further services such as Finance, AA Warranty (MBI) and Part Exchange can be found at Cargiant.
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1977
| Excellent | 166 | |
| Very Good | 33 | |
| Average | 13 | |
| Poor | 40 | |
| Terrible | 51 |
Cargiant
White City 44-45 Hythe Road
Gateway Industrial Estate
London
Greater London
NW10 6RS
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