Atrocious service, liars, misleading adverts, broken vehicle. I booked in a set time for a test drive. When I arrived the guy behind the desk was extremely rude and informed me that I was only allowed a 2 minute test drive. Gave me the keys and said someone would meet me at the car to take me on the prearranged test drive. After waiting almost 30 minutes for someone to meet me at the vehicle, I went back to the office to be told that no one was going to meet me at the vehicle and that I had to join the back of the queue for test drives, which was a 45 minute wait. When it was eventually my turn for the supposed pre booked test drive, the guy struggled to get the vehicle out of its bay. I thought he was a bad driver. Little did I know that the vehicle had MAJOR MECHANICAL ISSUES. The four wheel drive systems didn’t work as the transfer box was broken. When I got it into 2wd I was only able to drive it 5meters before the clutch completely went. They then started pressing to find out if I wanted to buy the vehicle. Why would I buy a vehicle that needed 1000’s spent on it in parts. Absolute scammers

Hi all As your customers I tried to get a price from you because I bought the car from here. 1. I understand your price over the phone, and the evaluator gives another. 2. When the price offered by the evaluator differs from the business-to-business level. It makes you some cheap middleman- combined with a personal one as if I were selling the car to him and not to the Car giant company. Yesterday's experience with the appraiser of my car who didn't even open the trunk, and with his personal behaviour combined with the shitty price he gave me, considering that the car has all the services in bmw services, and only has a few minor scratches. It seems aberrant that we would ever return to your company or even recommend it.

We were welcomed into Cargiant, which to me was the first sign of a good place, We had a car reserved and were looked very well by Rafik who could not be anymore helpful than he was. He was a very nice person, efficient and knowledgeable. He explained everything slowly and carefully and did not mind repeating things we were unsure about. Despite the fact that the place was getting busier and busier, he gave us plenty of time. We were also left on our own to view the car and make notes etc. The other staff in the pay and collection section were also very helpful. I would certainly recommend Cargiant to my family and friends. Teresa Jackson

Difficult to write a bad review when many people are so happy with cargiant and its cars, friends of mine included. Yet the true measure of a company is what they do when things occasionally go terribly wrong and cargiant has refused to engage. Bought a quite new Mazda from them in June 2017, c. £9k including the 3-year warranty. Within a month, I bought a new battery (£200). Within 3 months (from memory), new cooling circuit including the radiator (£500), paid by the warranty. Within a year and a half, the head gasket went. Eventually got it repaired via the warranty (£3000, I paid £1,000). I reached out to cargiant under the Sale of Goods Act, they did not want to find a solution that works for both of us. They could have given me a decent discount on another car, anything. They were not interested. I did not get it fixed for a year, due to Covid restrictions, so I got it back in July last year. This month it had another major engine failure, no previous warning, the repair will set me back at least £3k. I'm £10k out of pocket, could never enjoy the car and need a new car. cargiant customer service is appalling, so all I got left is to post this review in as many places as possible, to warn others. Piece of advice, get their extended warranty, you can't rely on them to help you if things go wrong.

I bought a ford focus 2017 and it is just under 3 months, and the battery is dead. The bulb is faulty which I can understand with 5 year old car. However, the car giant says they do all the checks before selling a car but they never informed me about the battery life. The battery is now going to cost me £200. The funny part is their after-sales service said they don't want to get involved in this matter. I would be better off buying the old car from vendors who give you 1-year warranty.. I don't think I am going to car giant ever. Moreover, the review team says on trust pilot that the after sales service will reach out to me and they never did.....

Worth reading my extremely awful experience with Car giant, and, then you make your own decision. I wish if I could leave a positive feedback as the sales rep was good. But I am having the nightmare of my life in dealing with Car giant after paying 16.5k up front for the car purchase which is showing as only done under 30k on the clock, straight away noticed issues with the car has noisy brakes, tracking issue, wheel baring noise and other issues in addition. Noisy brakes were noticed on test drive and was assured will be fixed on collection, but on collection was told is to do with moist on the discs/pads and will go away in approx. 10miles drive, if not to bring the car back. I called the After Sales team and explained all the issues but they are not ready to take the ownership and passing me from post to pillar and pushing to go to a local garage to get the issues looked in to. In my opinion after sales team are useless and just trained to listen to issues you are experiencing but provide no solution.They have no empathy for the customers and just play delay tactics by providing ridiculously delayed appointments to get the car looked in to, not understanding all the stress I am going through by not being able to use the car freely. I could have bought the car from any other car dealer or private seller , but I chose Car giant for reason and expecting they would provide a top class customer service, but I feel really disappointed and let down by Car giant, I regret choosing Car giant. For now I feel like I have been daylight robbed by Car giant of my hard earned money. I will update this review as I go along my experience with Car giant, so that all the readers can see the true picture. Now I will leave it to you to make your own decision.

Don’t buy from car giant! They claim to sell quality cars but they don’t. Bought a car off them 5 days later driven less then 20 miles broke down, which they claim has 38000 on the clock? 1 month latter nothing is done about it. Contacted them they say we are authorising the repairs?! Totally useless I need the car for my work and am self employed. The staff are rude and clueless!!!! Don’t buy from them they vehicles are rubbish!!!!!! AVOID !!!! And if you have return it before it’s too late and pay the extra money and avoid these incompetent dealership!!!