The place is filthy and they operate like a Primark of cars. Do not expect any after sales attention because they will find any loopholes to avoid responsibility of the faulty parts the cars come with. Avoid at all costs.

Booked me in for the wrong car first time. After ringing to confirm my booking and to guarantee to see the car and potentially buy the same day, as I was travelling for over 2 hours and paid for trains to arrive at the dealership and the car to be sold with no remorse to me as a customer. Absolute joke would never recommended. Dealership resembles a fast food/tk maxx vibe. Awful. Didn’t even get offered refreshments or an apology for my journey. Shocking.

Please be very careful when buying car in CarGiant London. If you don’t know mechanic go with somebody who can check car for you to avoid disappointment. Spot my good looking second hand Mazda which looks very clean, has good tyres, low milllage, thick pads and minimal wear on brake disc, reasonable spec and good price, advertised as not involved in accident. Well noticed little bend in daylight above rear wheel which easily could be pulled out so went for viewing. Car has only essential service during 3y warranty and then was used until end in cargiant offer so for example oil wasn’t changed for 2y instead 6m- claim they don’t sell car without service history. Don’t buy repairing insurance for thousands there as it simply isn’t worth it - be better off to extend warranty with car manufacturers. Cleaning/vaxing is worst you can imagine, average Jo can do it better- total waste of £300, you get however cleaning pack in fancy case most likely to fix their cleaning yourself. Car required full service ( it could cost thousands on top purchase price if trimming kit, turbo, clutch or brake disc need to be replaced) so first trip was to garage where mechanic mentioned that rear side under mentioned bend was sprayed/painted on metallic paint. Well couldn’t see much but year after when went to professional detailing workshop and they used hard wax to expose beauty of paintwork it was clearly seen that side was repaired/repainted in car sold as not involved in accident! Well take paint thickness meter with you if want to buy any car there as precaution. Certainly could negotiate better price if could find out it earlier but now is too late and simply real condition of car wasn’t as advertised during sale. Please feel warned.

It’s an awful company, don’t trust them. I bought a 2014 Tiguan and they confirmed that they had checked all the safety and electrical parts. However I sent the car to the Volkswagen marshal and revealed that the steering wheel alarm is deactivated before car sale!!!!! Never trust them

Hi I went cargaint to buy car which I saw on thire web Mercedes c 220 d 2016 plate they didn't let me test drive luckily I had 48 hours return policy I ask the seller is this been any accident they said no we don't sell accident car I brought Mercedes to home evening I was sitting down and I found the have been big accident next they I went back to car gaint i return the car day waste my time One Day to buy second day to return the car

Great selection of cars, unfortunately, the person who was looking after us was extremely rude and arrogant. What a shame

I saw Mercedes A class on Monday, booked to collect it 10:30 on wednesday. Went in on wednesday and it took me until 2:15 to sort everything out. Worst customer service ever, no good morning no thank you. They eventually gave me my keys to take the car home. Guess what, both my rear front lights were broken and shattered. It was distgusting the way they treat you. All fine and good when you pay. I requested a refund and even then they did not say sorry, made me stand up for the whole hour of refund duration. Such a shame that the company cannot say sorry and implement a good customer service. You pay 15000 grand plus all the admin fee and stuff and the repect you get back is disgusting. Would not recommend to anyone. Please be careful.