from looking for a car to finance was excellent service, jordan in sales and bryan on finance was very helpful, they’re everything they can to help customers, but when it comes to collection reception is the worst ever customer service i ever seen, this asian girl is so abrupt and talking to customers like they are a 5 years old kids, she never smile and not willing to help at all, i think she shouldn’t be a receptionist, her attitude is the worst i ever seen in car giant. this is dated 31/07/21 at 11:30 AM. with jordan and bryan i will give 5 star . but this girl affect the rest of my ratings.

Spent 14 k on car and I get problems are car giants fault but it is how you deal with them. The car has now had 2 clutch kits and I am still looking at no car. Instead I have been told to wait again. I have now been waiting over 3 weeks for a car repair (I had the car for 5 weeks only). If you are unlucky with your purchase be warned about terrible after sales

Second time I've purchased my car from these guys and they didn't let me down,,great service,very organised ,aftersales excellent ,7 days from picking my new car to driving it home ,it needed an oil change so they paid for it to go to Halfords to have a full service so it won't need one for 18 months they even had the pollen filter changed Fantastic service ,see you again in a couple of years .

The place is filthy and they operate like a Primark of cars. Do not expect any after sales attention because they will find any loopholes to avoid responsibility of the faulty parts the cars come with. Avoid at all costs.

Booked me in for the wrong car first time. After ringing to confirm my booking and to guarantee to see the car and potentially buy the same day, as I was travelling for over 2 hours and paid for trains to arrive at the dealership and the car to be sold with no remorse to me as a customer. Absolute joke would never recommended. Dealership resembles a fast food/tk maxx vibe. Awful. Didn’t even get offered refreshments or an apology for my journey. Shocking.

Please be very careful when buying car in CarGiant London. If you don’t know mechanic go with somebody who can check car for you to avoid disappointment. Spot my good looking second hand Mazda which looks very clean, has good tyres, low milllage, thick pads and minimal wear on brake disc, reasonable spec and good price, advertised as not involved in accident. Well noticed little bend in daylight above rear wheel which easily could be pulled out so went for viewing. Car has only essential service during 3y warranty and then was used until end in cargiant offer so for example oil wasn’t changed for 2y instead 6m- claim they don’t sell car without service history. Don’t buy repairing insurance for thousands there as it simply isn’t worth it - be better off to extend warranty with car manufacturers. Cleaning/vaxing is worst you can imagine, average Jo can do it better- total waste of £300, you get however cleaning pack in fancy case most likely to fix their cleaning yourself. Car required full service ( it could cost thousands on top purchase price if trimming kit, turbo, clutch or brake disc need to be replaced) so first trip was to garage where mechanic mentioned that rear side under mentioned bend was sprayed/painted on metallic paint. Well couldn’t see much but year after when went to professional detailing workshop and they used hard wax to expose beauty of paintwork it was clearly seen that side was repaired/repainted in car sold as not involved in accident! Well take paint thickness meter with you if want to buy any car there as precaution. Certainly could negotiate better price if could find out it earlier but now is too late and simply real condition of car wasn’t as advertised during sale. Please feel warned.