I bought a Vauxhall Astra from CarGiant in July and could not recommend them less. Prior to paying for the car, I paid for CarGiant to undertake a full service to give me full confidence there were no problems with the car. I was therefore shocked when no less than three warning lights came on during my journey home from them, with the car jolting the entire way. I asked them to collect the car and was told they only collect cars which are not roadworthy. After a couple of weeks, they relented and collected the car. A few days later they phoned to let me know how my car's repair was progressing, despite me making it clear I wanted a refund, which I was entitled to under the Consumer Rights Act. When they said electrical and mechanical faults were not covered under this Act, I had to point out that neither 'electrical' nor 'mechanical' are words mentioned in the Consumer Rights Act. They will try anything not to give you a refund. After they knew I was going to enforce my legal right to a refund, I was asked to return the logbook and service book by post. Comically, they managed to lose this internally and refused to provide a refund until the postgirl returned from holiday, even though I had proof they had signed for my documents. Eventually, they found it and processed a refund, for £200! Now, over two months later being without a car, I have a full refund. At no point was there an apology or offer of compensation from CarGiant, the onus was always on me to push this through, via tens of emails and phone calls. Avoid at all costs.

Every staff member we spoke to was super friendly and helpful. They all seemed to know their jobs really well and made sure we were not waiting around too long. A very big thank you to all the staff at Car Giant!

Love my new car. This is my 3rd vehicle from Car Giant. Staff friendly and helpful.

Fair price for new car and part exchange of old car very pleased. This is my third car purchase from car giant and will come back again.

Be careful if you make the wrong choice at Car Giant, I made a rash decision and decided the car I bought was the wrong one (my fault) so only after 6 days returned to car giant as was offered £1100 less than I paid, I thought the admin charge of £199. Would more than cover MY mistake but no they were having none of it, I have over the years bought numerous cars cars from them, so customer loyalty is questionable, be careful car giant you don't get so big and forget the customer is human and make mistakes, an admin charge is reasonable, but one thousand one hundred pounds is excessive, such a shame my whole experience has been ruined by your excessive charges. J.P. Coade.

I was in car giant around 3 pm and got excellent service, staff were extremely very helpful. I recommend Cargaint to everyone.

The sales people at Car Giant were very helpful and provided assistance if required, very much enjoyed the experience and will definitely recommend to friends and family if they want to purchase a car.