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The employers are complete liars. They will lie to your face through their teeth and it’s scary. Their goal is to sell the car, because after that nothing is their problem. I have been waiting for customer services to respond to my complaint via email for months now. I’ve been robbed £200 from this cargiant and they’re purposely ignoring me. Horrible place full of cheats and dishonest people. Don’t waste your time, don’t get into a problem that you’ll regret and don’t bother communicating with them. Everything they say is what you want to hear and not the truth.
Manager Marco rude and unhelpful in my opinion when credit card machine not working. No solutions offered. Awful when spending such a large amount of money
I am not one to leave bad reviews, but i need to warn others about Cargiant! I can honestly say I have never dealt with such a rude and unprofessional company. To start with, the service I recieved was great...UNTIL THEY HAD MY MONEY!! This is a long one, but worth reading if you're thinking of buying a car from this company! I purchased a car on a Saturday and noticed some faults with the car whilst driving home. (An awful noise whilst driving and the engine management light had come on). I reported this as soon as their offices opened on the Monday. I was told to wait an see how things went but I phoned back om the Tuesday as I wasn't happy with that as I was unsure of what was wrong with the car and have small children. They agreed for me to take it to a garage to be looked at. I took it straight to the garage and was told they would look at it, but I was told straight away that they don't like dealing with Cargiant as they don't like to pay their bills!!! As expected, they didn't want to deal with the issues in case they have to fight for their money so said there were issues but they couldn't help and I should take the car straight back to Cargiant for a full refund. I contacted Cargiant immediately to relay what I was told by the (well known and reputable) garage. They then told me to take it to another VAT registered garage. I did, and was told exactly the same! They provided me with a report of the issues with the car which I passed onto car giant when requesting a full refund (baring in mind this was all within days of purchasing the car!). I was told these 2 garages findings weren't good enough, and it would need to be seen by the main dealership before Cargiant will help. I had no choice but to book this into a dealership and had no car for 2 weeks whilst waiting for my appointment as I was told by both garages that the car was unsafe to drive and I couldn't put myself or my family at risk. The main dealers finding were as expected and again I was advised to take the car straight back to cargiant for a full refund. The main dealer had to fix the drive shaft as it wasn't connected to the car and they couldn't allow me to drive out of their garage as it was a death trap! Again, I provided cargiant with the main dealers full report including their video evidence. But again was told this wasn't good enough and they would need to get the car booked in with their own garage to ascertain whether they agree with the main dealer. In all this time, I had been pleading with them to just give me my money back as I couldn't go to work or take my children to important medical appointments but each time I was told that "this is process". It has taken me 7 weeks to get a full refund from this company, although I have done exactly as they asked, gone without a car and lost earnings due to this. DO NOT BUY A CAR FROM THIS COMPANY! THEIR AFTERCARE IS ABSOLUTELY SHOCKING!!!
Bought a car 12 weeks ago, after one day’s of use car broke down. Took it back to Cargiant for repair. After two weeks the car was repaired and ready. After one day’s of use the oil from the haldex was still leaking. Wasted my time and money to get diagnosed and took back to Cargiant for another repair. It now past 12 weeks where I hardly used my vehicle and it sat there in Cargiant garage with apparently repairing it. Their workshop is not capable of repairing cars because it only takes 3 to 4hours to do the job according to independent vw specialist. Finance company still charge me for it but I haven’t got the vehicle. After sales or customer service does not exist. Undergraduates deals with the problems where they can’t make any decision and higher management is just full of arrogance. After all I did spend £30K but who cares. Avoid if possible and buy elsewhere. At least other dealerships will communicate in a worst case scenario and please learn from my and others experience. If you want stress, financial loss then the Cargiant is the one who will give that.
Reviewer has confirmed their email address
Strongly suggest avoiding purchasing from here. Purchased a BMW with supposedly 70000 miles on the clock last year. Had nothing but problems, perishes cracked tyres, replaced a clutch, on board computer issues. It’s cost us a fortune, car giants customer service have been useless as has the extended warranty we purchased! Strongly suggest avoiding this company. Would never purchase from here again.
Reviewer has confirmed their email address
The employers are complete liars. They will lie to your face through their teeth and it’s scary. Their goal is to sell the car, because after that nothing is their problem. I have been waiting for customer services to respond to my complaint via email for months now. I’ve been robbed £200 from this cargiant and they’re purposely ignoring me. Horrible place full of cheats and dishonest people. Don’t waste your time, don’t get into a problem that you’ll regret and don’t bother communicating with them. Everything they say is what you want to hear and not the truth.
Reviewer has confirmed their email address
Atrocious service, liars, misleading adverts, broken vehicle. I booked in a set time for a test drive. When I arrived the guy behind the desk was extremely rude and informed me that I was only allowed a 2 minute test drive. Gave me the keys and said someone would meet me at the car to take me on the prearranged test drive. After waiting almost 30 minutes for someone to meet me at the vehicle, I went back to the office to be told that no one was going to meet me at the vehicle and that I had to join the back of the queue for test drives, which was a 45 minute wait. When it was eventually my turn for the supposed pre booked test drive, the guy struggled to get the vehicle out of its bay. I thought he was a bad driver. Little did I know that the vehicle had MAJOR MECHANICAL ISSUES. The four wheel drive systems didn’t work as the transfer box was broken. When I got it into 2wd I was only able to drive it 5meters before the clutch completely went. They then started pressing to find out if I wanted to buy the vehicle. Why would I buy a vehicle that needed 1000’s spent on it in parts. Absolute scammers
If you are prepared to participate in a lengthy court battle? Then Car Giant is the car dealership for you! OVERVIEW: I purchased a used Peugeot RCZ Red Carbon motor vehicle from Car Giant for the sum of £12,476.92 (including fees) on 6 January 2018 with a mileage reading of 32,828. Between 11 February 2018 and 21 June 2018 the vehicle was diagnosed as having no less than four faults. The dealer repaired the first three faults (via a third party) but was unable to repair the forth fault. These four faults being; a. fault 1 – high pressure fuel pump failure b. fault 2 – clutch and dual mass flywheel failure c. fault 3 – ventilation system failure d. fault 4 – unidentifiable clunking noise Because the Dealer was unable to repair the existing fault (forth fault) I rejected the vehicle under The Consumer Rights Act 2015. At the time of my rejection the vehicle had a mileage reading of 49,416 and a market value of £10,500.00. (Final Right to Reject - Second tier remedy; after the first 28 days, but within the first six months of ownership). The Dealer had offered to repay £8,155.00 based on a deduction of use at 25 pence per mile. I contended that such a deduction was excessive and would result in a significant financial loss to me because the amount offered is much less than the market value of the vehicle being £10,500.00 at the time of rejection and as such Car Giant’s offer does not constitute as remedy for breach of contract. NOTE: There is no set principle that defines the amount of monies a dealer can deduct for ‘fair use’ but it must be reasonable. ‘I’ and the Dealer then participated in an ADR (Alternative Dispute Resolution) Service. This ADR service did not alter the dealer’s offer, nor did I find it helpful and to be honest I found it a complete waste of time; thus I would not recommend it. Having exhausted all avenues in trying to resolve my dispute with Car Giant, I decided the only option left was to initiate court action against them. My claim was heard on 8 September 2020 before District Judge McCormack at Willesden County court. ‘I‘ the Claimant represented myself, and the Defendant’s representative was an employee, they did not have a Solicitor present. The Judge agreed that 25ppm was excessive and awarded me the market value of the motor vehicle based on its current mileage. I was also awarded my personal losses, plus costs, traveling expenses and my attendance allowance. Despite my request, I was not awarded interest, due to the fact that up until the hearing I still had use of the car. It is also worth noting that the Dealer tried to argue that their offer to deduct 25ppm was far less than the 45ppm HMRC mileage rate. The Judge responded by informing Car Giant that the HMRC rate was made up of a collection of elements that were non comparable, thus he rejected their argument. Good luck if you’re planning on buying your next car from these hounds!
Reviewer has confirmed their email address
Paulius in response to Faulty Car- I took them to court and won
It looks like I will be doing the same, taking them to court. Bought car 12 weeks ago and is faulty, they still repairing it and customer service is none existent. Glad you have won, maybe and only maybe one day they will learn something, at least manners. Good luck.
Cargiant please avoid this useless company. After spending 14 thousand on a car with multiple problems, Car giant did nothing to help resolve these issues, even though we spent a extra 1000 pounds on warranty. All the garages we saw told us that the car was sold to us with these problems but still car giant did nothing but make excuses. Hopefully this post will help others stop making the same mistake we made of going to car giant.
Reviewer has confirmed their email address
Hi all As your customers I tried to get a price from you because I bought the car from here. 1. I understand your price over the phone, and the evaluator gives another. 2. When the price offered by the evaluator differs from the business-to-business level. It makes you some cheap middleman- combined with a personal one as if I were selling the car to him and not to the Car giant company. Yesterday's experience with the appraiser of my car who didn't even open the trunk, and with his personal behaviour combined with the shitty price he gave me, considering that the car has all the services in bmw services, and only has a few minor scratches. It seems aberrant that we would ever return to your company or even recommend it.
Reviewer has confirmed their email address
Cargiant in London was established in 1977 and is one of the worlds largest used car dealerships. An award winning car dealer, Cargiant has around 7000 cars onsite, including 36 different brands and a whopping 280 models meaning you really are going to find what you are looking for.
What really stands Cargiant apart from other car dealers across the UK is their multipoint safety check, where over 13 acres of land, 80 inspection ramps and 150 skilled mechanics you can be confident this second hand car dealer has taken every measure possible to ensure the car you are buying has been comprehensively checked before you make that purchase. Further services such as Finance, AA Warranty (MBI) and Part Exchange can be found at Cargiant.
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1977
| Excellent | 166 | |
| Very Good | 33 | |
| Average | 13 | |
| Poor | 40 | |
| Terrible | 52 |
Cargiant
White City 44-45 Hythe Road
Gateway Industrial Estate
London
Greater London
NW10 6RS
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