Went to purchase a BMW 1 series, which I had already booked a test drive for earlier in the day. Turned up to the test drive and to check the car out in person. The car was NOTHING like the pictures on the website. The car smelt of wet dog, white marks on the driver door, chocolate stains on the dash and stains on the gear stick. The car also made a rattling noise when starting up. Absolutely disgusted with the service I have experienced from Car Giant! Will NOT be buying from there again.

I bought a 2012 car a few months ago from car giant, the staff were helpful, but 2 weeks after I'd paid £8000 for it, rust started showing up, so it's costing me £370 for this small bit of rust because they have to change the panel. Now I've noticed spots of rust ALL OVER THE CAR. Far from impressed and they're completely unhelpful now I've already got the car. Will not be going back there.

This has got to be the worst place to buy a car, I booked a test drive for 2.30 got there at 2 at this time other people where sat in the car and said they have bought it after me coming 200 miles it was the response I got was like tough luck there's other cars there at a higher price they then said they would look after me do I want a cup of water! What a joke. After looking at other cars I ended paying more than I wanted to then they said they would clean and valet the car when I come to pick it up this was not done at all. Never again would I use this company.

I booked for test drive E class Mercedes I arrived there in time, some one came after me and one of the staff gave let him go before me and sold the car to him?!! When I asked to see the manager nobody cares and they just wasted my time. I bought 2 cars from car giant before and this was supposed to be my third time but after what happened never again. They need to learn how to respect the customers and to be more professional.

Some information about the car, REGISTRATION no WV60 OEO. 1- Buy a car ford Mondeo 2010, 1.8 prize £5500 + administration fees. 2- FIRST month problem with air con quotation £560, call after sale they said they will fixed it (ok fair) with out a car three days. 3- Second time problem with bonnet censor cost £100 again they said they fixed it (ok good). 4- Around the engine some bad smell starting, they said they will fix it. Really why the problem is starting from the beginning as they are always said they check the car before selling . Now after only a four months now i am sitting with £3200 bill for your reference, I am attaching the problem in the car. Now I am thinking how come the big company like car giant sell the car like this as they said they are the best car dealer. True 2nd hand car it can be happen but come on how come the best sale company car goes off like that even if you buy a car locally you get better then this I do understand its car but in five months four times i have to take to you or garage to fix it, i am so stress out. Worried even i fix this car which i have no money, anyway what is going to happen, very bad experience, lets see how you going to help me on this . Also sold me AA WARRANTY they inspect my car today and giving me result tomorrow don't know what are they going to do, hope fully this warranty you sold me its help me to fix my car if they not approve i have no money to fix my car. And this also going use less insurance if they not accept my claim, my garage people said they should accept this because its not your fault. Two thing in my mind, what is going to happen if fix the car after that what next, or if they not approve it then what i am going to do.

I brought my car around 4 weeks ago, in the 3rd week I walked past my car with my partner who pointed out that the back tyre was in fact a spacer. We looked in the boot and found the original tyre which had a nail in it. I called Car giant as soon as I realized the issue. During the conversation I was told that I was pretty much lying about what i had told them and because it has been 3 weeks there was nothing they could do. They had no customer service skills and I was left feeling very deflated. It is not expensive to replace the tyre on a Aygo but the fact they just dismissed me straight away was not what I was expecting from such a large company I would not recommend them to anyone after this experience.