I bought a Vauxhall Astra auto on 18 June 2015. The gearbox was knackered when we got the car home, took back next morning and was given a rough old meriva loan car. The bodywork was dented and scratched all over, got the car back 2 weeks later took it home, same problem. I gave it back and was given a focus clean this time in condition. Again waited 2 weeks and given a few different stories about what was happening with the car so we rejected to take it back and given our money back on 16 July after waiting 2 hours for payment. You really need to check their cars as they do not let you test drive more than up the road, not good enough.

Car Giant are bad, bad, very bad. I called Cargiant 2 weeks ago about a car which was a Ford Galaxy and they told me car is not ready for sale they took my e-mail and my mobile number and said they are going to let me know when is car ready for sale. I called them most likely every day for an update and the same reply of not ready is given. I call again today as a new customer asked them have you got the Ford Galaxy for sale in reply saying sold. I told them I call you every day now you are saying it's sold. The customer service department did not even say sorry to me about this.

I went to Car Giant on the 01.07.15 and they offered me a good price on a part exchange, you have 7 days to take the offer but I left and went back on the 2nd to look again and see if I could see anything. I got there at 9.30pm and looked around and found two cars that I liked so went to the office at 9.54pm to go get the keys to look at them I got told by a "manager" that they are giving out keys and they close at 10pm. If your place or work trading hours are from 8am till 10pm then that's the hours you trade, so I walked out they are very pushy when they have all day but when it comes to home time they treat you like worthless....worst place 0/0.

We paid £11,500 for our car from Car Giant and picked it up at 10pm last night. This afternoon I go to use it for the first time and it won't start. I call Car Giant, my matter is urgent as I am 39 1/2 weeks pregnant and was driving to my baby car sear fitting. They were useless, my option is to have it picked up by them, taken back to their store to be fixed and then I have to pick it up. They are an hour away from me and again I'm 39 1/2 weeks pregnant, they don't provide a hire vehicle as a replacement. I ask them to send AA who might be able to fix it here so I can go for my baby car seat fitting as they are booked up a week in advance, and without a car seat baby can not come home from hospital. They refuse, they can only send a recovery vehicle leaving me with no car, no baby car seat and no idea of when the car will be returned to me. I request to speak to a manager and they say one will call me back in the next four hours!

Great customer service at Cargiant. Very helpful and supportive with the finance side of things. Quick call backs and friendly staff. The prices are reasonable and the car was in great condition. Have recommended a family member and the have just bought a Seat Leon from you. I'll carry on recommending Car Giant and will defiantly come back myself.