Rupert from carmatched.com in response to Qashqai buyer

We sell about 480 cars a year and enjoy a huge amount of repeat business and referrals. We trade on a high volume low profit margin business model in order to keep prices low. We work really hard to make make sure that the cars we buy are good quality and that our customers are happy. As a very famous President once said "you can please some of the people all of the time and all of the people some of the time, but you can never please all of the people all of the time!" Our complaint rate is less than 1% which is pretty good.

Staff from carmatched.com in response to Qashqai buyer

We use RAC warranty, but they don't cover wear & tear items such as tyres, exhausts, so we can only assume that something may have worn out.