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15 reviews from our car dealer reviews community
Leave a review for Car Point
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15 reviews from our car dealer reviews community

Leave a review for Car Point
Leave a review
"Car sold to us was a mechanical wrote of"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car sold to us was mechanically a write off - would not recommend!! As soon as car driven down the road after purchase the oil light came on. Went back to dealer he topped it up. Next day saw oil leaks on home driveway. Dealer arranged for it to to go to garage he uses so had to take all the way to Luton. Got car back 2 days later and apparently fixed. Again oil leaking so had to take all the way to the garage again. Then the so called mechanics admitted not done properly so had to re - do. no oil leak now. Then one week later when driving on the motorway warning light came on saying engine failed stop! had to wait on hard shoulder 1 hour for car to be recovered by own breakdown cover. On inspection they found no oil left, all fuel had leaked out, crank shaft rod gone out to side, connecting rod was out to the side, big hole in the engine which had been covered up which mechanic stated was there before sold to us and seller would have been aware!! and car would not mechanically move so nothing they could do. We had to pay £220 to get the car recovery service to return the car to the dealer for refund - because we were still in consumer right period for refund of 30 days. Otherwise we would have lost out on this. We are already way out of pocket!

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"They won’t refund me"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from here, the same day whilst I was driving back home I noticed the engine light was on and so was the service light, I contacted the dealership which told me to get the car serviced (I shouldn’t have too if I’ve just brought it, it should already be done), sometimes whilst driving I’d notice the car would jolt a little bit too the side, which isn’t normal, on day 13 I was driving to work early hours on the dual carriageway, MANY DIFFERENT LIGHTS flashing on the dashboard, the car went into limp mode and the speedometer stopped working, i Drove it back home, i called the dealership once again, they told me, it just needs servicing.. at this point I felt like the owner wasn’t listening to me! So I emailed saying I am rejecting the car and would like a refund, he then told me he would send recovery to pick the car up, fix it and return it within 4 days ( of course have to give a opportunity to fix it first) however I just wanted to reject it completely, even if it was fixed just reject the car.. I have children and would no longer feel safe driving they car.. it’s now March as I still don’t have a refund.. the car broke 28th December. Clearly faulty from day one, I’d just like a refund🤦🏻‍♀️ lesson learnt will never buy from an dealership like this ever again, I’m a mum with kids, work 2 jobs. I need a car

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"Good Quality used vehicles"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a 66 plate Ford custom transit. Very high spec with heated seats and folding mirrors and all the bells and whistles, I couldn’t find anywhere else and sold at a competitive price, I’ve had the van now for over a year and no issues at all. Very please and would definitely use again and recommend, cheers guys

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"BMW "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

One of the best dealership I have sent to got really nice cars and they are really cheap I love it Muhammad was really helpful and was really honest about the car he had will highly recommend go as soon as possible

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"fraud scam"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

awful company. Sold me a 1.6 VW golf auto. Fraudulent MOT (NO ADVISORIES) when I took it to another garage and had it plugged in, no airbag working. Seatbelt indicator not working, tape covering dash lights to hide faults. Tyres illegal. Electrical shortage. No bulb in break lights, emissions sky rocket. Mot was taken out 3 days before I bought the car, sold knowing is unsafe for road use. He offered a refund but as I am 3 hour drive away I asked to have the MOT done and he cover the cost for what will fail ( fair I assumed) he was rude and nasty down the phone shouting and butting in as I said I think it was unfair for me to drive back down another 6 hour journey to drop off a car I bought under the impression it was safe for road use. This company is sickening, to know there was no air bag light indicator on when turning the ignition on he should have known not to sell it.. Honestly please avoid this company he will scam you 1 way or another

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"Excellent "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from them very prompt to phone calls and also got a good deal with a peace of mind on my car, will call again when in need of my next car. Yes Recommend to a friend.

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Michal Suchodolski in response to Excellent

Extremely nice people who handled the sale quick and easily.

"Car Chassis rusted and collapsed"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from this dealer six months ago. It had passed an MOT by a nearby Bismallah Garage (perhaps affiliated with the dealership?), so we assumed it would be safe to drive. However, the chassis was rusted through and collapsed on the front right tire last night. If we had been driving at some speed, my children and I would have had a catastrophic crash and we could have died. I very seldom make a negative reviews and I don't like to hurt anyone's business, but this car should not have passed an MOT and it was very dangerous and unethical of this dealership to sell it to us as a safe car with NO MENTION of rust damage in the paperwork, which is shocking because this rust was years in the making and must have been a problem when we bought it. The car has been housed in our garage and driven only lightly since we bought it. We had to scrap it. I don't want this to happen to anyone else, so I am writing this review.

"Greatest "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great company, very helpful and very professional. Will recommend

"Great service and very helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the first call to them i found the staff at the Car Point both friendly and helpful,would definitely buy again from this company,Thanks

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"DISGUSTED - DO NOT BUY A CAR FROM HERE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from here last June 2018, 6 months later the car blew up and was not driveable. Car point Luton took days replying to me and advised there after sales team will be in touch. I knew there was no after sales team there, it's just 2 men. I was put into contact with a company called Lawgistics Ltd, who quite frankly had no idea about the situation and was just being fed information from Car Point Luton which was absolute rubbish and lies!!! After everything we have lost the car and wasted £5500 which Car Point Luton has taken away from us. They are the most disgusting car garage I have ever had dealings with, if they wanted repeat business they should have given us some compensation that we deserve but clearly not they have done nothing. Please feel free to contact me about this situation, I will do everything in my power and continue to write reviews until I know Car Point Luton get SHUT DOWN. Words cannot describe how disgusted I am with this company and I hope more people speak out about their disgraceful dealings with them. It's a real shame that there are companies out there to CON people.

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Dealership Information

Car Point is a used car dealership that is based in Luton. Having looked at their website Car Dealer Reviews can see that this dealership offer the typical main dealer services such as part exchange on your current vehicle, finance and warranties. They are open 7 days a week but request customers make an appointment before visiting.

 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews2.6 out of 5 stars — Rated Average
Excellent
5
Very Good
1
Average
1
Poor
1
Terrible
7

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  • Contact Information

    Address

    Car Point
    UNIT 3 Albany House Concorde Street
    Luton
    Luton
    LU2 0JD

    Get in touch

    07958 305300
    https://carpointluton.co.uk/

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    46%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Car Point

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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