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65 reviews from our car dealer reviews community
Leave a review for Car Store Coventry
Leave a review

65 reviews from our car dealer reviews community

Leave a review for Car Store Coventry
Leave a review
"No stars at all "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The worst service ever experienced ! My car has been in this garage for nearly 2 months and i only purchased it 9 months ago with a premium guarantee to cover me against never been without a vehicle having to car for my mother i need a vehicle all the time. Ashley is the most un proffesional person to deal with he never returns calls he is either in a meeting /at lunch or with a customer . Never ever use this garage if you want good customer service or your car repairing/servicing

"Sold me a faulty car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car on finance which was faulty, had nothing but problems and turns out to be a £3700 repair and won’t help me at all. Now avoiding calls and emails. Terrible company

"Car Purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service by throughout by Manny, would definitely recommend to friends

"Absolutely awful, nothing but issues"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely terrible in every way possible. Bought a car a few months ago from them, took 5 hours on the day to go through everything, as they claimed they were “busy” with multiple staff sitting at tables chatting together. On the day of collection we realised the car had multiple issues they had not told us about, and we took it back to get it looked at. 2 MONTHS, and a whole heap of more mechanical issues later, the car has been sent to the manufcaturers garage as per CarStores approval. It has now been sat there for 3 weeks awaiting approval on work by CarStore. Customer service is non-existant, no calls back at all, and nothing being done to communicate with the garage, all of that has been done by myself communicating between the 2. AVOID.

"Avoid."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Turned up to what we hoped to be driving away a car. My partner had put down tje deposit and had asked if she had liked the car, could she drive it away on Saturday (cash payment), she was told there would be no issue in doing so. We turned up Saturday to what was a dirty car inside and out (also smelled of vomit in the back) and we were told the battery had gone flat on tje forecourt and been replaced but there was a warning light on the dash. However we were told it was "perfectly safe to drive". We test drove it and she liked the car but the warning wouldn't go away or reset. We were really annoyed as this had been a known issue before we travelled for 2 hours to get there and nobody had contacted us. The saleswoman and the manager were unapologetic about it and gave us "well, some people don't turn up". My partner did really want the car as it was the exact spec and colour she was looking for, so we agreed that it would be looked at forst thing on Monday and it could be delivered up to us with a full tank of petrol if it was OK. Monday came, they didn't get chance to look at it....then on Tuesday they said it would need to go to Nissan as they couldn't find the fault. Obviously issues happen, but the fact they didn't let us know and wasted our time seeing a faulty care whilst being unapologetic about the whole situation is extremely poor. We were in a position where we quickly needed a car and all they did was waste half of our Saturday. The manager explained over and over again how he didn't want to sell us a faulty car....we understood that but they knew before we made the journey...scummy.

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+1 Found this review helpful
"AVOID"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car for £2000 only last week. Exhaust blown, took it to local garage £464 to fix it. On checking MOT records car failed its MOT on 29th January 2024 due to exhaust emissions. Vehicle passed 8th February. On contacting the garage, the garage was rude, unhelpful, and denied any responsibility, leaving me £464 out of pocket. AVOID AT ALL COSTS

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+1 Found this review helpful
"Below par customer service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Zero customer service! Sales Rep Sebastian has zero attitude towards customer care. I reserved a car and its been 3 days and Sebastian has just been sitting on the enquiry citing excuses of loads of customers he has to face and hence very busy to call me or discuss anything. Pathetic!

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"Shocking service"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid at all costs I’ve just seen these reviews and I wish I had read them before dealing with carstore When we paid £99 to reserve the car it was taken off the site but in order to buy the vehicle it had to go back on the site for everyone to view, I was at work and had to keep logging on so no one else bought the car Simon told me yes the car is at risk So why pay £99 to reserve We bought the car and booked it for the 9th dec Had a call stating the car would be delivered 2 days later and I had to sort insurance so that’s what I did We were told the car would be delivered at half 3 on the day of delivery we had a call at 3 pm saying the car would not arrive and was due the day after . I could not go to work as I wasn’t insured on my old car by then at this point we decided to call the manager as Simon was not returning calls or emails the manager assured us the car would be delivered the next day so I took a day off work We were told we would get a call to let us know the car was on route as it was a 4 hour drive, by 12 no call we rang and emailed no one replied at 1 I was told the delivery guys were on route we waited at 4 we got a call the driver had just left and 9 pm the car turned up Not only was the whole process a shambles no one returning calls no replies to emails we were due £300 refund due to a Black Friday deal on a trade we were told this would be refunded again no replies to emails regarding this my partner rang asked for Simon to ring us back no such luck he rang again and Simon answered he was rude and abrupt and said refund would be in our account in 48 hrs we now wait What a stressful experience Yr paying large amounts of over the internet which is nerve racking in its self but to not have any response is not good enough if the car hadn’t have come I would have thought the whole thing was a scam When the car arrived the petrol latch doesn’t open without Brut force and my key is bent

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+1 Found this review helpful
"Amazing experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thank you, thank you, thank you for such a WONDERFUL shopping experience for my car today. Sean you are absolutely AMAZING. Such professional service and understanding. I am A Polish Lady and I do not remember how good I felt selling my old car and buying a new one here today. I felt relaxed and confident. Sean is very professional young man who helped me with everything. The test drive, trade-in, invoicing payment, documents, no pressure, just service was amazing and smooth. Being a woman I have dreaded car shopping in the past . I would recommend this company and especially Sean as a sale person to all friends. I wish the company and Sean the best in your business and personal life always. You have made my day as my new car is brilliant. I am very happy. Thanks again. Jolanta

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+0 Found this review helpful
"Worse experience "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They have had my car over a month. Ashley doesn't bother to return my calls. Made a compliant through their head office with no reply. Please do not use this garage. I should have checked the reviews before booking my MOT here.

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+2 Found this review helpful
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Dealership Information

Whether you are looking to buy, sell or service your car, they have you covered. Come and see them on Old Church Road and check out hundreds of cars at in-store or browse many thousand online. They'll even deliver it to Coventry, so you can kick back and relax.

They don’t just sell cars, they buy them too! Whatever your car’s age or condition, check out their Sell My Car service online and pop in your car’s details for a quick and free valuation. If you like the price, you’ll be able to bring it to your local Car Store for an appraisal and sell it to them for a fair price.

They also offer servicing, MOTs and payment plans to make life that bit easier. Pop in to Car Store Coventry today and see what all the fuss is about.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
65 reviews2.5 out of 5 stars — Rated Poor
Excellent
19
Very Good
2
Average
7
Poor
14
Terrible
23

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  • Contact Information

    Address

    Car Store Coventry
    800 Old Church Road
    Coventry
    West Midlands
    CV6 5HN

    Get in touch

    024 7696 3412
    https://www.carstore.com/near-me/coventry

    Opening times
    Mon 09:00 - 20:30
    Tue 09:00 - 20:30
    Wed 09:00 - 20:30
    Thu 09:00 - 20:30
    Fri 09:00 - 20:00
    Sat 09:00 - 18:00
    Sun 11:00 - 17:00

    Dealership Statistics

    30%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Car Store Coventry

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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