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Paid a large deposit for a car only to find warning lights on the day we were supposed to collect obviously we refused the car and it's been nearly a week and not even a phone call . Come on guys it's not that difficult. Warning lights were very obvious saying stability control and problem with the 4 wheel drive
Maddie was lovely and helped with our needs, no pressure so enjoyed buying our vauxhall, will use again in the future.
Reviewer has confirmed their email address
These people sold us a car which didn't get put into our name so after a busy long year we didn't get a tax reminder and ended up having a wheel clamp and then another penalty in the post for having no tax! They quickly put it in our name but did not honor their mistake by compensating us with any of the £148 we had to pay out. They are clearly not professionals and can not be trusted to use. Avoid this company and save yourself hassle and money!
Reviewer has confirmed their email address
Avoid buying high end cars at all costs.!!! I bought a 20k plus car which had issues, and could not be registered with DVLA. Seized by police as suspected fraudulent. No official apology or refund, just ambiguous waffle. Dozens of e mails and calls. Given a loan car( supposed to feel grateful for that) but no refund as yet ... 3 weeks down the line. Now looking at legal action. So thank you carstore Exeter for the worst experience of my life... Buyers beware, once they have your money they don’t care, even when they are at fault. No accountability for the situation at all. Customer service non existent.
Reviewer has confirmed their email address
Utterly horrendous service from start to finish. The sales person was unhelpful, late and disorganised. The car was not cleaned on arrival for collection. It was given a quick wipe over to try and appease the situation which left the floor and brake pedals so slippy it was dangerous and caused me to slip when walking afterwards. I was told to get the car valeted myself and bill the amount back to the company with a receipt. I did this and they are still yet to refund me over a month later. Furthermore, they FORGOT to set up my finance agreement. A total shambles. Save yoursd alot of hassle and avoid. I have complained mutliple times and no one cares. Head office handed it back to Exeter who have done nothing to appease the situation.
Reviewer has confirmed their email address
Tried to buy 2 cars from them. Both cars had an MOT before collecting but both had big (expensive) advisories. They didn’t tell me about either. I found out and tried to cover them up. Asked to cancel using their official cancellation policy. Was told all fine. 1 month after still no refund after 10 phone calls now. Having to go via bank to get the refund. This company is a joke
Reviewer has confirmed their email address
Looking to buy, sell or service a car? Car Store Exeter has got you covered! If you’re looking to buy a car, they have plenty in stock and a crew who know how to help. If you don’t find ‘the one’ in Exeter, you can browse our virtual store and move a car from one of their other stores (even Glasgow!) closer to you.
They also buy cars at Car Store Exeter! If you’re looking to sell, search Sell Your Car and they'll give you a fair valuation online. If you’re happy, you can pop in store and they will give your car a once-over while you help yourself to a cuppa.
They also offer servicing to keep you on the road, so pop in and ask their crew. Their crew are ready to welcome you in to their store on Silverton Road and help you on your way to driving away happy.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Car Store Exeter
Silverton Road
Exeter
Devon
EX2 8DG
Mon | 09:00 - 20:30 |
Tue | 09:00 - 20:30 |
Wed | 09:00 - 20:30 |
Thu | 09:00 - 20:30 |
Fri | 09:00 - 20:00 |
Sat | 09:00 - 18:00 |
Sun | 11:00 - 17:00 |
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