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23 reviews from our car dealer reviews community
Leave a review for Car Store Peterborough
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23 reviews from our car dealer reviews community

Leave a review for Car Store Peterborough
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"Astonishing customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Received absolutely incredible customer service from a gentleman called James, a sales advisor at carstore Coventry. He went so above and beyond to please me and my partner. Thank you ever so much

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+0 Found this review helpful
"Worst experience of my life"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car 10th june then after 2 weeks problems started. Ask for refund was told no they would repair. The car has been in and out of garage more times than had at home address. Today is 18 September which is 3 months and still in garage with fault. Very unhelpful staff feels like they don't care and ignore me. Would never buy or recommend them as so stressful and made me ill.

"Withholding information"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Advertised Suzuki S Cross with 5,000 miles. I rang them on a number of occasions and put deposit down. When it came to going through paperwork, I was asked ‘did Michael tell you about the mileage?’ I was then told odometer had been replaced and that the true mileage was 25k. Bunch of time wasters. Avoid.

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+2 Found this review helpful
"Crash Damage "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a vehicle from them, had over £7,000 crash damage to the vehicle. Spent hours trying to get warranty detail they couldn’t provide, they had repaired my car once and lied about the repairs carried out and could not provide any proof of the repairs or the health/saftey check they carried out. I would avoid this dealership at all cost!!

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"Don’t buy from these people!"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don’t use this Company. Bunch of cowboys. Purchased my sons first car from them, the alloys were scuffed, the exterior prep was poor and I’d commented to the Salesman how disappointed I was to travel to see the car and it was prepared properly. I had stated that if we came over, we would want to take the car straightaway, so no excuse. We had paid a deposit and the car was ready to view. I had also asked about drive away insurance, and was told yes we do that only to find that you have to be over 21. You can imagine my sons disappointment. They knew he was 18 from the start. It was agreed that Car Store would reimburse us for the alloys once we had them re-furbished, they ‘don’t discount cars” despite me pointing out the poor prep. Within the 1st week, we had the alloys sorted and emailed an invoice to be re-paid. 4 weeks on and countless emails, still no money back! As we drive home, the tyre pressure light came on & we pulled over. All the pressures were wrong, so reset and when we got home, I notified the Car Store how disappointed I was. I asked for a copy of the prep sheets thru the workshop. Again, countless emails and finally after 4 weeks I get them. According to the sheet, the wheels were fine, the tyres were checked. We now have another problem & it has to go to Evans Halshaw to be looked at. They’re a long way from us and because my son is 18, he won’t get a courtesy car. Buy from these, be very aware but stay away is my advice

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+2 Found this review helpful
"Great service "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Darren was so great in helping me get my car, even with the pandemic and everything going on. He was so professional and helpful. I highly recommend their service.

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+0 Found this review helpful
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"Faulty vehicle "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought Mercedes from Peterborough store and very next find out brake disc pad and brake pads all worn completely then I call them they didn’t fix my car then I bit AA report shows all parts checked which not genuine not recommended this company shit

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+2 Found this review helpful
"Poor after Sales Service"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good welcome by receptionist at the Car Store Peterborough and offer of drink while she found an advisor to speak to us. Pleasant advisor and good test drive of the vehicle we were interested in and we decided to buy with the proviso that they fixed some scratches and scuffs on the dashboard, supply some mats and put some fuel in it to get it home that day. All went well with admin to drive away that afternoon but when my wife was on the road there was hardly enough fuel to get to a garage. They must have put £5 worth in at most! We received a letter from the manager to assure us they would fix the marks on the dashboard as soon as he had some quotes for the work to be done and that he would try to find some mats for us when we brought the car back for dashboard repair. My wife rang a couple of time’s after that to see if we could arrange repair and no-one could help. The manager then rang back and said he was still waiting for quotes to do the work required and he would call us back. We’ve heard nothing since. I now doubt we ever will....

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"Avoid at all cost"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car a week ago from Car Store Peterborough, i was willing to pay £500 cash & the rest on card they refused to accept the cash & the customer service was awful before driving from Cardiff i asked if the car has any damages or marks i was told its in excellent condition upon arriving i noticed the car had scratches four different parts of the body and they wouldn't reduce the price if that was case i wouldn't have driven 4 hours not happy at all would never buy from their the staff need to learn people skills the only decent person very accommodating was lady called Marry in reception i would rate this place a 1*

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"Avoid it."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was sold after sales Insurance by Car Store in Peterborough and when I suffered loss I found out that I cannot make a claim on the Insurance.

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Dealership Information

They are your one stop shop for all things cars in Peterborough. They're bringing the fun back into car buying and they are sure you will find the car of your dreams at Car Store. They also have several thousand more on their website to choose from, so you can buy one and have it delivered to Peterborough. Located on Fengate, their store has been designed for you. They have fresh coffee, free WIFI, a Kids Zone and an awesome crew who will do all they can to make your day!

Got a car to sell? Check out their Sell My Car service today. They will take your car off your hands and give you a darn fair price for it. You can either put it towards your next car or keep it safe in the bank. They also offer servicing and MOT’s.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
23 reviews2.2 out of 5 stars — Rated Poor
Excellent
6
Very Good
0
Average
2
Poor
4
Terrible
11

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  • Contact Information

    Address

    Car Store Peterborough
    Boongate
    Peterborough
    Peterborough
    PE1 5PE

    Get in touch

    01733 698150
    https://www.carstore.com/near-me/peterborough

    Opening times
    Mon 09:00 - 20:30
    Tue 09:00 - 20:30
    Wed 09:00 - 20:30
    Thu 09:00 - 20:30
    Fri 09:00 - 20:00
    Sat 09:00 - 18:00
    Sun 11:00 - 17:00

    Dealership Statistics

    26%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Car Store Peterborough

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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