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Buying a car from CarWorld is like setting yourself on fire on a very cold day. You initially feel relieved from the warmth but then you realise, you are actually on fire. I purchased a car from CarWorld and in less than 30 days of buying the car it broke. The engine warning light came on and the car stop functioning correctly. I contacted the warranty company as I paid for the RAC Premium Plus warranty that CarWorld will try to push onto you. My advice when it comes to the warranty with CarWorld, DON'T. Get your own warranty separately or get the RAC warrant yourself, why? Well CarWorld failed to register my warranty even though I paid for it! Anyway I digress. The car broke within the first 30 days of owning the vehicle so that covers me by the Consumer Rights Act 2015. I informed CarWorld of the fault and I have heard nothing back from them. Numerous emails, phone calls, messenger pigeons and nothing. Also do not get me started on the false advertising, they were marketing a car with parking sensors and it didn't have any. Once this was pointed out to them, there was no movement on the price even though the car was not as advertised. So in short. Do not buy a car from this company, they will sell you a car but if it breaks or has any fault, they will ignore you. Well they'd probably be helpful if you offered to pay for the car to be fixed, the money hungry bas.....
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James keeny in response to Poor-Zero Aftersales and Administration
Can you email me please? I’m in a similar situation and could use some advise.
Anonymous in response to Poor-Zero Aftersales and Administration
Prior to being provided a refund for my vehicle and since posting this review I have been asked the dealer to remove the review. Upon doing lots of checking and searching I found that there is no way to remove a review on Car Dealer Reviews with the website stating "We typically do not remove reviews, instead, we allow customers to update their review using the “reply to review” feature." So this is what I have done as per the dealers request.
Went to a few local car places and bought from Carworld as everthing seemed easy for them to do and had plenty of choice.
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Excellent service from both Anthony and Maggie I got the car of my dreams They were so nice and o would recommend anyone looking for a nice car go to Westwood one there just fantastic
I bought a 2O19 Nissan Juke Tekna from Car World Peterborough for my wife. The vehicle sale was handled by Luke McMillin and the overall sale by Nick Marston, the dealership manager. I'd bought cars off nick previously so knew what to expect. Luke was straightforward and likeable, polite and not condescending in any way. This is something I like, as I'll walk right out the door when the sales staff talk to me like I'm their best mate, I'm not, I'm there to get the best price and be away. This was a really good experience and the guys did their level best to keep the job moving. I will have no hesitation in dealing with these guys again, for sure. Really good job. Martin viggars, St Neots
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When came back from holiday have noticed that the clutch pedal was down to the bottom. Took the car to CarWorld Supermarket...where I bought it from almost 3 years ago. The car still has a warranty for 3 years for everything electrical and mechanical. Am very pleased and thankful for the attitude of Ash and Ibby..the service guys. They fixed my car straight away with a very professional and friendly approach. Thank you guys!! Keep up the good work you are doing. One reason to come back to you. All the best!
Quick service..! needed a car asap Spoke with David in finance who helped me find the car i wanted explained all the benefits of warranty and Gap protection!! 100% took the gap finance all done in under 15 mins Collecting car next day Extremely happy with the service and professionalism Of the guys at Carworld would recommend
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Received a car from Car World Peterborough with: - The service light on - The tyres barely legal - A draft coming through the drivers passenger door - A shock absorber needing replacing So straight off the bat, having spent 8k on the car I am going to be spending hundreds of quid just to get the car up to basic roadworthiness. Ignored emails and then when I finally spoke to a manager they said that there's nothing they car do because "they're basically a car supermarket" In addition to this they sell cars with an RAC warranty but don't carry out and provide the basic checklist that the warranty requires them to do. Stay away.
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CARl ostagain in response to Avoid.
Totally agree, these guys are a bunch of chancers, they are selling cars without giving a damn of condition in hope that customer goes to warranty company. They must be costing warranty company a fortune. WARNING!!!!!!! DO NOT BUY ANYTHING FROM THIS COMPANY!!!!! THEY SHOULD NOT BE GETTING AWAY WITH IT!!!! DO NOT GIVE A DAMN ABOUT THE CUSTOMER, TO THEM ITS JUST A NUMBERS GAME, THEY HAVE SOLD SO MANY CARS BOUND TO GET MOER POSITIVE REVIEWS BUT I CAN ASSURE YOU THIS DOES NOT REFLECT THE REALITY OF WHAT SORT OF PEOPLE THEY ARE. CHANCERS!!!!!!!
Picked up a Fiat 500 last week, disappointed in the preparation as tyres were poor with 3 alloys damaged which they agreed to repair on site which thy did roughly but after a 2 hour wait my wife needed to leave, we sadly we didn't spot a large gash in passenger rear tyre which had been glued and covered up but noticing the day after I took the car to two local garages for a tyre assessment, both said lucky tyre didn't blow out at speed and front tyre also below legal limit, being 2.5hr drive from Peterborough with car now quarantined with dodgy ties and had to get two replacements to make the car legal and safe again, having notified Carworld Peterborough Sales Manager Nick, the response was you inspected the vehicle before driving away so nothing they can do, an absolute joke, had my wife had an accident on route home and police called perhaps they would have taken notice then, I will pursue things to try and get reimbursement but PLEASE be warned if you deal with these people, once you pay and drive away they couldn't care less.
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christine bickley in response to Poor aftersale service - avoid!
Hi read up on Consumer Act 2015,very interesting, you should get financial redress via the small claims court
I wanted to purchase a car on finance but my credit score was quite bad! When many dealerships let me down David Newsome from Carworld Peterbrough was trying almost every day for over 2 weeks to find the best deal for me and he did! 3 months later i changed my mind and i wanted ti exchange the vehicle for a newer version! Again i can’t thank him enough for all the time and effort he spent to find me the best deal and make my life as easy as possible! Highly reccomended!
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Never use Car World Peterborough, avoid!!!. 6 months of hell from this company. We bought our car in December 2018, weve had nothing but trouble from a week after owning the car. Over 7 times it went in to be fixed and each time came out with a different fault. I am disabled My daughter has mobility issues but this does not seem to make any difference , they are a load of cowboys. We eventually got the finance company involved after they denied receiving my letters that were sent recorded delivery. They also told the finance company I was happy with my car , when I clearly am not. We went to collect the car after it had been "fixed" it wasn't fixed so we asked to test drive anither car of the same make to show them. We were then told to go home , as they were busy with customers. After a battle, the finance company sent out an independent inspect it to inspect the car. He made a report and said car world are at fault for selling me a car that had faults. Carworld disputed these facts. We finally got them to agree on a refund. But now they are digging in their heels so not to pay us. We heavily rely on a car . We have wheelchairs to transport. I have no way of getting my daughter to school on Monday. Please stay away from this company and go to a reputable dealership.
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Angela Lavell in response to One star is to much for this company
Update. ** after writing a review on Google. The manager. Yes the illusive manager I've been asking to speak to for months finally contacted me. Wanting me to take down my review and he would send a cheque. I refused to take down my Google review untill I had my money ..30 minutes later money was in bank. I took down my review as promised. but husband will keep his up. I also got blocked on their Facebook page. Seems you can not write any reviews on there and they only accept posts praising the company. .glad this ordeal is over. And we never have to deal with them again.
christine bickley in response to One star is to much for this company
Hi I bought a duff car off them, they have banned me putting comments in a negative light on their Facebook Page also
Car World Peterborough is an Independent dealership that is based in Peterborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Car World Peterborough
Ivatt Way
Peterborough
Peterborough
PE3 7PN
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