Carworld sold us a faulty car that needed up causing a horrific crash and they are now in the process of being sued! Please do not buy from these cowboys, you will regret it!

Awful after sales. Issues identified with car within first week not rectified. No communication. No help. No call-backs. Struggling to even give the car back and get my money back. My next step is to camp out at the office as a last resort.

I had the unfortunate experience of dealing with Carworld Superstore in Peterborough, a dealership that not only lacks integrity but has clearly discarded the essence of customer service. I reserved a car that seemed to meet all my requirements. It came complete with a 5th alloy wheel, inflation kit, and essential tools all neatly packed in the boot. However, this initial joy and satisfaction quickly descended into a pit of frustration and disappointment. On the day of pick-up, after a laborious process of paper filling and gaining approvals from the finance company, I was eager to transfer my belongings from my trade-in car into my new acquisition. To my shock and disbelief, everything that was initially in the boot was missing! Stuart, the finance manager, epitomized rudeness and arrogance. Instead of addressing the issue with professionalism and courtesy, he was argumentative and dismissive. His pushy demeanour left us with two options - endure the missing items or revert the entire process, an ordeal that would consume another chunk of our valuable time. Reluctantly, we accepted the car. However, our woes were far from over. Merely two weeks later, the car broke down. The stress and disappointment boiled over, and I requested a full refund and the return of my old car which had gone into trade-in. My shock intensified when I discovered my old car listed on their website for sale. However, upon my request to have it back, it magically disappeared from the website, and I was informed it had been sent to an auction. I was plunged into days of tears and stress, a traumatic experience I wouldn’t wish on my worst enemy. After incessant pushing and immense emotional turmoil, they refunded the money, a painful £3000 less than what they had listed my old car for on their website. This financial loss, coupled with the atrocious service and blatant lies, made this experience a nightmare. A month later, the refund finally reflected with the finance company. I was left carless, betrayed, and emotionally drained. As a piercing blow to my ordeal, my old car mysteriously reappeared on their website for sale – a stark testimony to the dishonesty rife within Carworld Superstore. I pen this review as a warning to others who may be lured by the superficial charm of Carworld Superstore in Peterborough. Beneath the shiny exterior lies a den of deceit, unprofessionalism, and utter disregard for the valued customer. I have lost an immense amount of tears, energy, and faith in humanity trying to reclaim what's rightfully mine. Carworld Superstore, you’ve not only lost a customer but earned an advocate for the stark warning against stepping a foot in your establishment. Shame on you!

I saw a car I liked on auto trader, however there were limited videos/pictures on there so requested some more. They advised they could not send these without paying a deposit of £100, which I paid. 8/9 days later I still had no additional pictures/videos. They had assured the reason it had taken so long was because it was in the workshop ‘being minted up’. After contacting them everyday and threatening to pull out, they sent them- the pictures looked ok, due to personal circumstances we had to have the car delivered. It arrived 1.5hours later than the advised time and was starting to get dark. The car arrived with a door handle clip missing, which they said they would post out- but since receiving the car the team have been avoidant of our calls/emails made to them. Clips in the boot liner are broken and the reversing camera does not work which makes me think they knew about this. I would avoid using this company completely, the customer service is shocking.

I have left 2 reviews about this place before and will keep on leaving them bad reviews to warn others NOT TO BUY from here. I bought my car in May 2022 and wanted to return in within a week due to faults but was refused ever since its been in and out from repair for longer than in my possession. Recently been for repaid for the 4th time (I live in Reading so takes over 2 hr drive) they had it for over 3 weeks, I picked it up put fuel in and didn't even get to the motor way and engine lights started coming up, not even 10 min after pick up!! Went back and now its in for repair again. This company is ridiculous and refuse your basic consumer rights AVOID AVOID AVOID!!!

Absolute horrific experience from start to finish (although it doesn’t appear to be over as yet). 1st visit: despite a 4 hour round trip , being assured the car would be ready and leaving a £100 deposit the car was not, in fact, ready. I waited over 2 hours in a boiling hot hanger-type building, 7 months pregnant, without even being informed of what was going on, so I left. Steve, Branch Manager, called me to smooth things over and offer me a better deal on the part ex. 2nd visit - I returned and was able to test drive the car. Was at the dealership over 4 hours this time, due to finance taking forever (no issues my side, for clarity, and no indication of what the hold up was). Luckily, although 7 months pregnant still, the heat was bearable. I had my car for 5 days before 2 warning lights appeared. I spoke to the Aftersales Manager, Saleem, who was very defensive, inflexible and rude. Long story short, the workshop ended up keeping my car for over a month with ZERO communication. I called every couple of days, but never got call backs. I emailed in excess of 30 times, but never received replies. Funnily enough, even though it was marked for the attention of the aforementioned Branch Manager, Steve, I never heard back. Perhaps, once the sale had been made, the customer is of greatly diminished importance. When I did speak to Saleem, he continued to be rude and dismissive. I did not receive a report on the work carried out on the car and, despite chasing, have received no communication. I am due to give birth any day, and don’t really need the stress, so having to pass it on to the finance company to chase on my behalf. An absolutely abysmal experience and I wish I had never dealt with them. Horrible people.