J S, July 2023
"looked after very well"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Travelled up from cornwall,I arrived very early Staff managed to fit me in before my appointment.They were friendly and helpful and looked after me very well.
+0 Found this review helpful
Carbase from Carbase Bristol in response to looked after very well
Hi, thank you so much for sharing your experience with us, it's wonderful to know that you had a great time! All the best
Balazs, July 2023
"All worked perfect for me"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Go down from Glasgow. So was a bit risky. All worked out great. Great and friendly staff. Helpful, they were busy at the time. Car running with no issues. I have it for over a year now. 5 star from me
+0 Found this review helpful
Carbase from Carbase Bristol in response to All worked perfect for me
Hi Balazs, thank you so much for choosing to visit us all the way from Glasgow! We are known for our great cars and great service, and it's wonderful to know that you enjoyed your time with us. All the best
Iryna, July 2023
"Bad experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We had a very negative experience with this company. We chose a car and scheduled a test drive for Sunday. The distance from our city to Bristol is more than 120 miles, i.e. 2.5 hours on the road. When we were on the way to Bristol and had already driven for 2 hours, we got a call saying that the car was sold, someone came in off the street and bought it. We were of course very disappointed and turned back. When we had driven 40 minutes back we got another call saying that the car was not actually sold but was reserved on their website so we could still look at it. Of course, we didn't agree and moved on towards home. A few minutes later we got another call saying that they had thought about it and if we were ready to buy the car, they would sell it to us and not to the person who had reserved it. Then we realised that this whole story was just to create an artificial hype around the car. Therefore, we do not recommend anyone to contact this company if you do not want to lose 4.5 hours on your day off and get a lot of negative emotions.
+2 Found this review helpful
Carbase from Carbase Bristol in response to Bad experience
Hi Irina, we are sorry that your experience was not the best and we're looking in to how we can avoid this happening in the future. We recommend placing a refundable holding fee on any vehicle that you have your heart set on, this removes the vehicle from sale in order to give you time to view and approve of your choice. Please rest assured that we want you to enjoy the best service around and we definitely do not attempt to create artificial hype, as mentioned. We hope that you will still consider us for your future motoring needs. Best wishes
Darren, June 2023
"Grate service, "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Mirgen was amazing from start to finish, answered all my questions and manged to sort out some of some concerns I had regarding the vehicle.
+0 Found this review helpful
Carbase from Carbase Bristol in response to Grate service,
Hi Darren, thank you for sharing your excellent review, we are thrilled to know that you enjoyed your time with us! Best wishes
Simon B, June 2023
"Incompetence, apathy and outright lies"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We bought our car from Carbase in March 2023. From start to finish the experience was nothing but stressful. The only reason we didn’t go somewhere else is because Carbase had the only car in the country in the spec that we wanted at the time.
Our first visit was very positive with the sales representative helping us figure out which car would be suitable for us. On this trip our favourite car was a Volvo XC60 and on inspection we noticed that it had a flat tyre. When requesting a test drive I mentioned that the car has a flat tyre and was assured it would be addressed in time for the test drive.
During the test drive we had to turn around and go back to the dealer early as the low tyre pressure sensor went off for the same tyre. During the conversation with a different sales representative, Hannah, we questioned the price of the car and the additional £250 fee for the owners club. We were told that the price is fixed and set by head office, and the owners club is a MANDATORY extra that we would have to buy if we bought the car. Again, we mentioned the flat tyre and that the tyre pressure sensor went off.
We were also given a laughably low price for our current car as a part exchange. My wife actually laughed. We ended up selling it through motorway.com to a lovely local dealer for nearly £2,000 more than the quote from Carbase.
We decided that we wanted the car, but needed assurances that the tyre would be properly fixed and that they would perform the MOT that was due, fix the advisories and give the car a service. As soon as this line had been crossed and we were asking for basic issues to be fixed, no one at Carbase could care less about making the sale and I was endlessly chasing up to just try and buy the damn thing. I never thought I’d be chasing a car sales team to buy a car!!!
After more than 30 phone calls, no call backs and 2 in person visits attempting to get these very basic requests sorted, it turned out that most of them had already been done by the Carbase garage but their communication was so bad that no one knew.
During these many phone calls I asked multiple times if the owners club was an optional extra rather than mandatory. I was told by two phone representatives that it was actually optional. When I told the sales representative this in person I was met with a shocked tone of “who told you that?!”, as if someone has let the cat out of the bag and they deliberately lie to consumers to get them to buy their pointless owners club. If you actually look at the ‘perks’ of the owners club you will see how utterly pointless it is.
Soon after driving the car home the tyre pressure sensor went off again and upon a FREE inspection by Halfords, the flat tyre actually had a slow puncture! So Carbase only pumped the tyre up to make it seem like it was fixed… twice!
One redeeming point was that we were reimbursed by Carbase for the puncture repair and a replacement battery, as they sold the car to us with an incorrect battery fitted. I shouldn’t have had to do any of this myself, though. It would have been sorted by a competent dealer.
Carbase buy their cars blind, ripping off their client and then do the bare minimum, including a piss poor valet, before flipping them for as much as they can.
Avoid at all costs.
+1 Found this review helpful
Carbase from Carbase Bristol in response to Incompetence, apathy and outright lies
Hi Simon, thanks for taking the time to write a review. I’m so sorry that your experience was not satisfying. Our senior management team is investigating your comments. We want to make sure your voice is heard as we continue to improve, and hope you won’t hesitate to reach out if there’s anything we can do to make this better. Please call us on 0117 911 5428, or email us at complaints@carbase.co.uk. Kind regards.
S Westlake in response to Incompetence, apathy and outright lies
Totally agree - similar experience and outright dishonesty in my view. The car we drove away was faulty and actually quite dangerous, and it is impossible to get through to anyone to sort things without hours of wasted calls. The air conditioning had a leak, but when they supposedly repaired it they obviously just put more gas in which promptly leaked out again! A tyre on the car was dangerous inside where we couldn't see, and this week we found that a plate underneath covering the engine was held up in the middle with tape, which just came off! Very, very angry with this company!
A M, June 2023
"Disgusting aftersales service."
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After having bought car from Carbase I wish I had looked at reviews first. They are absolutely amazing, fantastic, super at selling you a car.
If you have any issues then good luck trying to get them to sort it out. Aftersales service is absolutely diabolical.
Nobody EVER answers the phone . Then ring showroom and yet again same old story , man on phone is fed up giving excuses for aftersales team.
There are plenty of other garages that will give better quality and service than this company.
+0 Found this review helpful
Carbase in response to Disgusting aftersales service.
Thank you for sharing your thoughts with us. Although we are very pleased to know that you found our service to be great, we are sorry that your aftersales experience has not been as satisfying. We are looking in to this so that we can understand what went wrong, and how we may improve for the future. We hope that you will still consider us for your motoring needs. Best wishes
Dave, June 2023
"Exactly the car I was looking for "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Been looking for months for the right car. Found it Here. Great service. Great price. Thanks REECE.
+0 Found this review helpful
Carbase from Carbase Bristol in response to Exactly the car I was looking for
Hi Dave, we are ever so pleased that you found your dream car with us! Your experience means the world and it's wonderful to know that you had a great time. All the best
Carbase from Carbase Bristol in response to Exactly the car I was looking for
Hi Dave, we are ever so pleased that you found your dream car with us! Your experience means the world and it's wonderful to know that you had a great time. All the best
Hannah B, April 2023
"The ‘PHILOSOPHY OF LIARS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Approx, one month ago, we reported ongoing issues with a 66 plate focus, brought from THE LIARS @ £10,000 - ( £14,000 Finance Total ) - We had cause, within DAYS OF PURCHASE, to return the vehicle & were left to pursue “our problem“ with the Carbase garage “up the road”, by ourselves. After reporting “our problems” with the vehicle, we then had to push it some more, to get the matters resolved, after NO RESPONSE or FOLLOW UP, following our appearance in person. At the time of purchase, my daughter was also sold A LIFELONG paint protection deal. Now just 6 months after purchase, the paint ( especially around the bumpers & wheel arch areas has become thin:faded & peeling/chipping off, We immediately informed Carbase, but received NO RESPONSE. We then decided to write an online review, which brought about an immediate response from Carbase, asking us to get in touch. Upon doing so, we were told ‘The Case’ was in the hands of senior management. That was 2 weeks ago & we haven’t heard a sausage. My daughter dosnt have time to mess about. Eight years in the Alzheimer’s Care Field, she often works 12 shifts & a 15 hour shift isn’t uncommon. I would have expected more respect from a so-called leading company, like Carbase & the sad reality is my daughter, got stuck with A LEMON, & there is nothing she can do about it. Do not buy from these pretenders, operating as WLOVES IN LAMBS CLOTHING. Car dealers & dealerships are synonymous with the word SHARKS & now you can see why. Thank-You
+2 Found this review helpful
Carbase from Carbase Bristol in response to The ‘PHILOSOPHY OF LIARS
Hi Hannah, we're sorry that your daughter's experience has not been an amazing one, we strive to provide a great service for all and we're gutted that you are not satisfied. Please rest assured that we are investigating this and will be in touch soon. If you would like to add or discuss more please reach out to us at complaints@carbase.co.uk. Best wishes
S Westlake in response to The ‘PHILOSOPHY OF LIARS
Totally agree - mirrors my experience exactly - a very dishonest almost criminal firm!
Sawm, March 2023
"HORRENDOUS "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Horrendous experience. This company will waste your time and money. I could not recommend staying further away from Carbase. Their customer service skills are awful and they're very rude unless it benefits them.
+2 Found this review helpful
Carbase from Carbase Bristol in response to HORRENDOUS
Thank you Sawm, for sharing your feedback. Here at Carbase, we strive to provide the best experience we can for our customers, so we’re sorry to hear that your experience did not meet our usually high standards. We are looking into this further, but please feel free to reach out on 0117 911 5428, or email us at complaints@carbase.co.uk with any further comments, concerns or suggestions you have so that we can make your experience a better one. Best Wishes
David S, September 2022
"I wouldn’t deal with Carbase again"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My experience at Carbase was poor. Sales team very friendly and responsive when selling but aftercare was shocking.
I spent £25k on a vehicle which had corrosion on the bonnet and a poor accident repair to the drivers side doors. I bought this over the phone and was sent a video of the vehicle beforehand being assured of the condition.
After delivery, I reported the issue within 24 hours and that’s when the Carbase team became difficult to get hold of. It took 10 days to agree for the vehicle to be returned (even though that’s within any consumers standard rights). On arrival at the branch to return the vehicle I was met by a sales team leader with a serious attitude, very dismissive and generally unhelpful, as if I was an inconvenience. I had to argue to get my deposit returned same day.
I would recommend using another car dealer for your purchase and I’d certainly never use Carbase again.
+2 Found this review helpful
Carbase from Carbase Bristol in response to I wouldn’t deal with Carbase again
Hi David, thank you for letting us know about this, your feedback is vital in helping us to improve our service. We are sorry that you didn't have a completely satisfactory experience, we're looking into this issue and hope to resolve it very soon. In the meantime if you would like to provide us with any further information, please don't hesitate to call on 0117 911 5428, or email us at complaints@carbase.co.uk. Many thanks
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