Unfortunately, I will not purchase again. Car is great. But service was abysmal. I purchase cars frequently for company purposes and can not believe it. I only continued this purchase as it was the only car within 90 miles that was a Petrol Fuel Type I’ve purchased cars from Cinch and Cazoo few weeks ago, and it just knocks spots off Carbase. From day 1 it has been nothing but total stress. Then, Day 25 and I was still messing around. No one took responsibility, promised call backs within X amount of mins / hours. Never once did i get a call back, i always had to chase for an update. After being in the shop on day of collection for 2.5hrs, sat around for quite a large part, I finally closed the matter. Prep took far too long. Quick to take payment but not so fast to get the car ready. Finance set up was swift and easy. Every sales advisor I spoke was below par in my opinion. I wouldn’t let my customers be on their own, if i promised a customer a call back I would, even without an update i’d keep them looped with a courtesy call as I promised. This is what got me most frustrated. Lot of faffing around on day of collection. I respect a part for the vehicle was on back order. But being lied to by various staff members - Saying they can’t reach the Prep centre yet a Receptionist once confirmed they have their email and Number, namely John (Prep centre), was given completion dates which weren’t true, excuse after excuse, And each time I called, I was told something different. Lots of things just didn’t add up. I was total hassle and stress. I will not be returning, if you’re looking for great cars at awesome prices and literally no hassle…. Go for Cinch / Cazoo. Carbase has made clear the flaws and actually how good their competitors are. Carbase have good stock, ok prices, but poor customer service. This is more of a constructive feedback rather than just a complaint. I’m not too fussed how it’s resolved as like I say i won’t return. On picking up the Car Tadas was good, chatty and friendly… Also Hamza was pleasant to deal with today. Acknowledged that it had been a total farce from start to finish!! Although, you’re waiting around for rather long periods of time. I saw customers sat down waiting to view/purchase cars for rather long time. It shouldn’t be rushed, but also shouldn’t be at a dealer for 3+ hours Moreover, day after picking the car up. I had another call from a sales advisor inviting me down to collect the vehicle… I advised I have already done so!! I was then promised a phone call on Tuesday (After Bank Hol Monday) to arrange Gap insurance. Once again, this never happened. I had to call up myself on the Wednesday to complete. I was initially advised that OwnersClub was free. So I was sent a text message to sign up to DriveAway insurance. However 30 minutes later, I was advised this was £199. I didn’t sign up. I then asked instead of the Valet you owe me, swap it for the driveaway insurance, which is ‘less than £20’. Manager said No. Afterall, I said i’ll pay for the insurance. Went through the process and ended up they couldn’t figure out why the system wouldn’t charge me So after this, it left a further bad taste about them - plus I got the insurance for free. They could of just given it to me for free in the first place at least for some curtesy.

Very quick to sell the car but horrible when it comes to after sales services. An absolute joke of a company. You ring them to sort out an issue they created through their own incompetence and there is zero interest to help you with the issue. Reading other negative reviews I see there's always a response from CarBase Bristol saying you should contact them on such and such number or write a complaint and send it to their email address complaints@carbase.co.uk. I did that and nothing happened. I also wrote complaints...twice and they still didn't bother to respond to my emails. If you really must buy a car or van from this petty company at least NEVER buy any other products they so desperately try to sell with the car. It is not worth it. People buy from a car dealer hoping the experience will be better than buying from a private seller. Not the case for this company. Completely and utterly useless. Avoid giving your money to these clowns.

Rang to test drive a car saying on line available, rang to book then told car not there still in storage ok then asked for a deposit ? Only wanted to view and test drive the car what a rigmarole dont bother wasting your time or money , gone elsewhere

Turned up on Saturday but was told had to book in advance for a test drive (no problem). Turned up 10 days later as arranged - no one was expecting me. Kept saying someone would be with me shortly, what car was I here to look at, etc. Gave up after 30 mins and went home. What a waste of time.

I dealt with a gentleman by the name of Tony Hockley. What a totally professionelle and really Nice Guy to deal with. From the first phone call to the last call helpfull and polite. Thanks for everthing Tony.

I bought a car from this place and I was fooled because I am Romanian and I didn't understand everything, the car was defective when I was back I didn't listen to the problem, I repaired the car with my money £ 1200. the most shitty diler plus agents and managers is 0

Spotted an Audi A3 S-Line on Carbase webpage. Contacted them to view it bit they advised me it wouldn’t be ready for 21 days due to preparation after they initially received it. I left my details. Five days later I got a call from them telling me the car was no longer available after another customer had RESERVED it! I wasn’t given the option to reserve it (as i probably would have if offered to me!) Poor Customer Service to a potential customer who had a nice big, wad of money to spend with them. Won’t be dealing with this crowd now....as if this is how they treat potential customers....then how will they treat you after they’ve had your cash? Their loss! 🤷🏼‍♂️

These guys are in a huge rush to take your money and try sell you add-ons and other "benefits"... What ever you do, find another car dealer and don't go into any kind of agreement with them. Once your money is taken, they will do things like forget to deliver your car, or simply refuse to take calls and avoid calling back for over 2 weeks... I have already been stung by these people, don't fall for it yourself. Go privately or find another car dealer, your odds are you'll be in better hands.

After finding a Peugeot 3008 Allure on Autotrader listed by Carbase, we contacted the Bristol branch and paid £99 to reserve the vehicle for a test drive. We told the lady on the phone we wished to part ex our car as part of the deal and were travelling an hour and a half on the Sunday morning. We asked if it had been a smokers car, to which we were told ‘it’s highly unlikely as we do not stock cars that have been smoked in’. We turned up on the day and had a friendly greeting and were told to sit in an area where Abi would be taking care of us. Abi was very friendly and pleasant, explaining the process. We were shown to the car where my eye was instantly drawn to 3 gouges in the driver and rear passenger door. Upon opening the car it was clear it was in the same condition it had been when it was brought in as a part-ex. It was in fact a smokers car despite being assured prior that it wouldn’t be. There was mud on the sills, a drink had been split in one of the front cup holders and the dashboard had a dusty white residue on it. The car was filthy to put it mildly. There was around 27 chips out of the leather on the steering wheel, deep scratches in the back of the drivers seat and dog hair in the boot. The centre console was extensively scratched too. We drove around the corner into an industrial estate were we went over the car from top to bottom. My wife and I decided we would be walking away from this deal. On the way back to Carbase I noticed a grinding noise from the rear brakes. After pulling over the rear disc was pitted and scored. It was clear it needed new discs and pads on the back. Back at the branch we broke the news of our disappointment to Abi who seemed genuinely shocked and admitted she hadn’t personally seen the car. She went over to speak to her manager and after a minute or so he came over. He said he would like to make sure ‘Abi had looked after us’ to which we replied that she had been great, no complaints on that front. He asked us what was wrong with the car and we explained every single detail from our observation of the battered interior and exterior damage, including the noisy rear brakes. His demeanour was chippy and defensive, which was surprising as it should have been us that was this way seeing as they had lied to us and wasted our time. He tried to explain the filthy state of the car by suggesting ‘we only had you booked in for a test drive, so you can’t expect the car to be showroom standard like this’ (at this point he pointed at a BMW M2). We asked why can’t the car be in a presentable standard seeing as we were looking to test drive it and buy it? He changed the subject at this point and proceeded to explain the mechanics of a brake calliper, and suggested the brake pads had been changed, hence the noise. With well over 500 cars in the showroom it seemed that he was able to recall every detail of the brake pads that we’re supposedly bedding in! Absolute rubbish. If the dealership can’t clean a car they’ve had on Autotrader for a week and booked out for a test drive, I highly doubt it’s had any maintenance done on it. We’ll never look at Carbase again, and I wish I could give zero stars on this review. Abi was lovely, but this company are comparable to Trade Centre Wales which is nothing to brag about.