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non pushy salesmen was a bonus. car was as described, clean and ready to go. £99.00 holding deposit was refunded in a quick and timely manner. only criticism was the time it took to complete the paperwork, bit long winded. would buy again from them. decent showroom and facilities - huge range of nice stock
Reviewer has confirmed their email address
Carbase from Carbase Bristol in response to Huge Dealership
Hi Ben, we really appreciate you sharing your wonderful review, thank you for choosing to visit us for your motoring needs! All the best
Carbase from Carbase Bristol in response to Huge Dealership
Hi Ben, we really appreciate you sharing your wonderful review, thank you for choosing to visit us for your motoring needs! All the best
Ripped off of 15 K ‘ despite Paint Protection pack & 3 year extended warranty. Vehicle developed flaking paint issue & now failed auto gearbox - NIL response despite repeated efforts. Awful company
Reviewer has confirmed their email address
Carbase from Carbase Bristol in response to Beyond Poor
Hi Hannah, we're sorry to hear that you are not satisfied with your experience. We are looking in to the points you've raised and hope to get to the bottom of this very soon. We will be in touch, but pleased reach us at complaints@carbase.co.uk if you have any further questions. Kind regards
Carbase from Carbase Bristol in response to Great experience
Hi Nita, Thank you ever so much for sharing your experience, we're so pleased to know that you had a great time! Best wishes
I bought a Shogun Sport. One of the main reasons i went to Carbase was that the car was advertised as RAC approved. Despite this there were a number of issues with my car which Carbase have not resolved. 1. The DAB radio does not work and the local Mitsubishi dealer says it needs replacing. 2. The service book was not updated (When pointed out this was done when the car was bought) However it tranpired that the service interval indicator was not reset. Clearly this raises concerns about the quality of the inspection service by Carbase. Initially Carbase asked me to take the car to a local dealer to advise on the above issues. This was done and Carbase emailed on 25th August. No reply was received so a reminder email was sent 5th September. Still no reply. In addition a specific question I asked was about any remaining manufacturer's warranty. I was told there was none. This transpired not the be the case. Indeed there is a years warranty left. I was however offered a Carbase warranty (at extra cost). This had to be taken out at the time of purchase. My final concern is that the tyres on the front axle are different tread patterns. I know this is not illegal but is not good practice. This issue has been raised with the RAC and I await their response.
Reviewer has confirmed their email address
Carbase in response to Appalling after sales service
Hi Adrian, thank you for your feedback, we are sorry that your experience has not been the best. We are investigating this further and hope to reach a resolution soon. We should be in touch with you but if you have any more input please reach us at complaints@carbase.co.uk. Kind regards
Having spent over 5 hours of back and forth on paperwork and all the 'must have' add on's we eventually went to drive off but the warning light came on for reduced pressure in a tyre. I raised this at the time and they took it away and said they had inflated it and it would be fine. the warning light went out but came back on again the next day. Having checked the tyre myself there was a nail in it so i replaced the tyre BUT Carbase have stopped responding to any mails. I did have some initial correspondence but that went quiet and despite now sending numerous mails to the complaints mail address no reply. I paid for all the extras that are supposed to cover off these issues but the fact they were happy enough to send me away with a car with a nail in the tyre is poor at best!!. My last mail i told them if i didnt hear back i would put a review online but again silence. My advice....... avoid this company.
Reviewer has confirmed their email address
Carbase from Carbase Bristol in response to Shocking Aftercare
Hi Philip, we're so sorry to learn that you did not have a great experience. We are investigating this currently and hope to resolve it very soon. Apologies for the delay in responding to your messages, we are experiencing a high demand for our service and are striving to resolve this as soon as possible, We should be in touch soon. Best wishes
Carbase from Carbase Bristol in response to Shocking Aftercare
Hi Philip, we're having trouble locating your details, could you please contact us at complaints@carbase.co.uk and let us know your reg and the name the vehicle was purchased under? Best wishes
Dreadful problems with the car, difficult to speak to anyone, useless repairs and the worst company I have ever dealt with, although individual staff are fine.
Reviewer has confirmed their email address
Carbase from Carbase Bristol in response to Avoid this company like the plague
We are sorry to hear this and kindly ask that you reach out to us at complaints@carbase.co.uk with more information so that we can investigate further. Your experience is important to us and we hope to get to the bottom of this very soon. Best wishes
paid too much, but not a single day without problems with the car
Reviewer has confirmed their email address
Carbase from Carbase Bristol in response to horrible service
Hi Seethal, we're sorry to hear that you didn't enjoy your experience and are having trouble with your vehicle. We would love the chance to assist you further, could you please reach out to us at complaints@carbase.co.uk with some more detailed information? Customer satisfaction is a top priority for us and we strive to provide a great service. You can reach us at complaints@carbase.co.uk. Best wishes
S Westlake in response to horrible service
Same here - one of the worst companies I have ever dealt with!
Before you part with your hard earned cash if there's nothing wrong with your car you're buying there soon will be. And getting hold of somebody at the bristol depot is totally impossible.More chance of getting hold of somebody on the moon. Totally disgusting service from this company
Carbase in response to BUYERS BEWARE
Thank you for your feedback, we are sorry that your experience has not been an amazing one. We take customer satisfaction seriously and would like to investigate this further in order to see what went wrong, and how we may improve. We should be in touch with you soon, but please reach out to us at complaints@carbase.co.uk with any further concerns. Kind regards
Travelled up from cornwall,I arrived very early Staff managed to fit me in before my appointment.They were friendly and helpful and looked after me very well.
Carbase from Carbase Bristol in response to looked after very well
Hi, thank you so much for sharing your experience with us, it's wonderful to know that you had a great time! All the best
Go down from Glasgow. So was a bit risky. All worked out great. Great and friendly staff. Helpful, they were busy at the time. Car running with no issues. I have it for over a year now. 5 star from me
Reviewer has confirmed their email address
Carbase from Carbase Bristol in response to All worked perfect for me
Hi Balazs, thank you so much for choosing to visit us all the way from Glasgow! We are known for our great cars and great service, and it's wonderful to know that you enjoyed your time with us. All the best
Carbase Bristol is an franchise dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
The previous known address for Carbase is Blackswarth Road, Bristol, Somerset, BS5 9PJ.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
| Excellent | 162 | |
| Very Good | 6 | |
| Average | 10 | |
| Poor | 18 | |
| Terrible | 21 |
Carbase Bristol
Netham Road
Bristol
Bristol City
BS5 9PJ
| Mon | 08:30 - 20:00 |
| Tue | 08:30 - 20:00 |
| Wed | 08:30 - 20:00 |
| Thu | 08:30 - 20:00 |
| Fri | 08:30 - 20:00 |
| Sat | 10:00 - 17:00 |
| Sun | 10:00 - 17:00 |
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