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217 reviews from our car dealer reviews community
Leave a review for Carbase Bristol
Leave a review

217 reviews from our car dealer reviews community

Leave a review for Carbase Bristol
Leave a review
"Awful service"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Nice car, shame about after sales and customer service, terrible for returning ( or not returning I should say!!) phone calls, wouldn't deal with again!!

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+3 Found this review helpful

Carbase from Carbase Bristol in response to Awful service

Hi Catherine, we’re sorry to hear that you have not had a satisfactory experience and have passed your feedback across for our Senior Management team to investigate further. We should be in touch soon, but please call us on 0117 911 5428, or email us at complaints@carbase.co.uk if there is anything else that we can assist you with. Kind regards

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service with the purchase of my first car Big thanks to Steve Lewis

Carbase from Carbase Bristol in response to Great service

Hi Louise, nice wheels! 😊 Thank you so much for taking the time to leave us this amazing review, it's great to know that you enjoyed your experience!

"GREAT SERVICE AND VERY PROFESSIONAL"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

WAS TREATED IN A VERY PROFESSIONAL WAY. EXCELLET TEAM

Carbase from Carbase Bristol in response to GREAT SERVICE AND VERY PROFESSIONAL

Hi James, we’re over the moon to know that you enjoyed your experience, thank you for sharing your wonderful review with us, we will be sure to pass your lovely thoughts over to the Team!

"Excellent Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to acknowledge Mirgen immense input in getting the matter resolved. Your attitude towards your work is on an entirely different level. I am sure you are a valuable member of your team. I feel that you have a winner’s attitude, and I appreciate the fact that you take your customers seriously. The attention to detail with which you helped me understand this concept, I am thankful for your kind and caring attitude, you have touched my heart. I am incredibly pleased with the quality of customer service provided to me by you. You have such a great commitment to customer services should be commended highly.I believe that Car Base is successful because of its focus on its customer services, I haven't got words to say thank you for all your support.

Carbase from Carbase Bristol in response to Excellent Service

Hi Marina, knowing how happy you are really makes our day, thanks ever so much for sharing your experience with us!

"Worst experience ever!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please be aware, these people are unscrupulous tricksters and bullying cheats. We travelled from Scotland with salesman assurances of a great car throughout and that he would not let us travel all that distance if the car was not great throughout, as they have a reputation to uphold. We viewed the super review scores online and agreed to travel following discussions. We arrived tired and keen to be met with a car that was not as described. The main issue being significant water in the oil identified as foaming at the filler cap. Two salesmen and their technician assured us this was ok and then a manager insisted that if problems arose we should have it repaired locally through warranty. We were lied to to get us there, bullied and conned that there was no issue with a foaming engine and then denied compensation for our £500 two day trip from hell. As the Carbase Bristol manger stated, "we would have 100% review feedback but sometimes we buy cars from market which are ....." Buyer beware this company buy and sell rogue cars!!!

Carbase from Carbase Bristol in response to Worst experience ever!!!

Hi Andrea, we’re proud of our high standard of customer service and so regret to hear that you did not have a satisfying Store visit. Please accept our sincere apologies while our Senior Management Team investigates thoroughly. If you'd like to speak with us please call on 0117 911 5428, or email us at complaints@carbase.co.uk. Kind regards

"Car purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brilliant service from Lee w, a great experience from start to finish

Carbase from Carbase Bristol in response to Car purchase

Hi Paul, thank you for taking the time to share your thoughts, it’s fab to know that you enjoyed our service!

"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service from joe and the team at the Bristol store

Carbase from Carbase Bristol in response to Excellent service

Hi Scott, knowing how happy you are really makes our day, thanks ever so much for sharing your experience with us!

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All the staff were super friendly and helpful, thank you too lee W & Craig for your help with everything! Couldn’t have asked for better staff.

Carbase from Carbase Bristol in response to Great service

Hi April, we're over the moon to hear how pleased you are with everything, thanks ever so much for your fab review!

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thanks Lee W for all your help

Carbase from Carbase Bristol in response to Great service

Hi Tanasia, knowing how happy you are really makes our day, thanks ever so much for sharing your experience with us!

"Very happy with their service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Helpful and friendly staff, easy and clear process. Free 12 months rac assistance was an extra added bonus..Thank you Carbase

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Reviewer has confirmed their email address

+0 Found this review helpful

Carbase from Carbase Bristol in response to Very happy with their service

Hi Ann, thank you for your fab review, we're so happy to hear that you enjoyed our service!

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Dealership Information

Carbase Bristol is an franchise dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

The previous known address for Carbase is Blackswarth Road, Bristol, Somerset, BS5 9PJ.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
217 reviews4.1 out of 5 stars — Rated Very Good
Excellent
162
Very Good
6
Average
10
Poor
18
Terrible
21

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    Contact Information

    Address

    Carbase Bristol
    Netham Road
    Bristol
    Bristol City
    BS5 9PJ

    Get in touch

    0117 911 6514
    https://www.carbase.co.uk/

    Opening times
    Mon 08:30 - 20:00
    Tue 08:30 - 20:00
    Wed 08:30 - 20:00
    Thu 08:30 - 20:00
    Fri 08:30 - 20:00
    Sat 10:00 - 17:00
    Sun 10:00 - 17:00

    Dealership Statistics

    76%
    Would recommend this dealer to family and friends
    98%
    Percent of reviews responded to by this dealer

    Additional Information About Carbase Bristol

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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