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Nice car, shame about after sales and customer service, terrible for returning ( or not returning I should say!!) phone calls, wouldn't deal with again!!
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Carbase from Carbase Bristol in response to Awful service
Hi Catherine, we’re sorry to hear that you have not had a satisfactory experience and have passed your feedback across for our Senior Management team to investigate further. We should be in touch soon, but please call us on 0117 911 5428, or email us at complaints@carbase.co.uk if there is anything else that we can assist you with. Kind regards
Great service with the purchase of my first car Big thanks to Steve Lewis
Carbase from Carbase Bristol in response to Great service
Hi Louise, nice wheels! 😊 Thank you so much for taking the time to leave us this amazing review, it's great to know that you enjoyed your experience!
WAS TREATED IN A VERY PROFESSIONAL WAY. EXCELLET TEAM
Carbase from Carbase Bristol in response to GREAT SERVICE AND VERY PROFESSIONAL
Hi James, we’re over the moon to know that you enjoyed your experience, thank you for sharing your wonderful review with us, we will be sure to pass your lovely thoughts over to the Team!
I would like to acknowledge Mirgen immense input in getting the matter resolved. Your attitude towards your work is on an entirely different level. I am sure you are a valuable member of your team. I feel that you have a winner’s attitude, and I appreciate the fact that you take your customers seriously. The attention to detail with which you helped me understand this concept, I am thankful for your kind and caring attitude, you have touched my heart. I am incredibly pleased with the quality of customer service provided to me by you. You have such a great commitment to customer services should be commended highly.I believe that Car Base is successful because of its focus on its customer services, I haven't got words to say thank you for all your support.
Carbase from Carbase Bristol in response to Excellent Service
Hi Marina, knowing how happy you are really makes our day, thanks ever so much for sharing your experience with us!
Please be aware, these people are unscrupulous tricksters and bullying cheats. We travelled from Scotland with salesman assurances of a great car throughout and that he would not let us travel all that distance if the car was not great throughout, as they have a reputation to uphold. We viewed the super review scores online and agreed to travel following discussions. We arrived tired and keen to be met with a car that was not as described. The main issue being significant water in the oil identified as foaming at the filler cap. Two salesmen and their technician assured us this was ok and then a manager insisted that if problems arose we should have it repaired locally through warranty. We were lied to to get us there, bullied and conned that there was no issue with a foaming engine and then denied compensation for our £500 two day trip from hell. As the Carbase Bristol manger stated, "we would have 100% review feedback but sometimes we buy cars from market which are ....." Buyer beware this company buy and sell rogue cars!!!
Carbase from Carbase Bristol in response to Worst experience ever!!!
Hi Andrea, we’re proud of our high standard of customer service and so regret to hear that you did not have a satisfying Store visit. Please accept our sincere apologies while our Senior Management Team investigates thoroughly. If you'd like to speak with us please call on 0117 911 5428, or email us at complaints@carbase.co.uk. Kind regards
Brilliant service from Lee w, a great experience from start to finish
Carbase from Carbase Bristol in response to Car purchase
Hi Paul, thank you for taking the time to share your thoughts, it’s fab to know that you enjoyed our service!
Excellent service from joe and the team at the Bristol store
Carbase from Carbase Bristol in response to Excellent service
Hi Scott, knowing how happy you are really makes our day, thanks ever so much for sharing your experience with us!
All the staff were super friendly and helpful, thank you too lee W & Craig for your help with everything! Couldn’t have asked for better staff.
Carbase from Carbase Bristol in response to Great service
Hi April, we're over the moon to hear how pleased you are with everything, thanks ever so much for your fab review!
Carbase from Carbase Bristol in response to Great service
Hi Tanasia, knowing how happy you are really makes our day, thanks ever so much for sharing your experience with us!
Helpful and friendly staff, easy and clear process. Free 12 months rac assistance was an extra added bonus..Thank you Carbase
Reviewer has confirmed their email address
Carbase from Carbase Bristol in response to Very happy with their service
Hi Ann, thank you for your fab review, we're so happy to hear that you enjoyed our service!
Carbase Bristol is an franchise dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.
The previous known address for Carbase is Blackswarth Road, Bristol, Somerset, BS5 9PJ.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Excellent | 162 | |
Very Good | 6 | |
Average | 10 | |
Poor | 18 | |
Terrible | 21 |
Carbase Bristol
Netham Road
Bristol
Bristol City
BS5 9PJ
Mon | 08:30 - 20:00 |
Tue | 08:30 - 20:00 |
Wed | 08:30 - 20:00 |
Thu | 08:30 - 20:00 |
Fri | 08:30 - 20:00 |
Sat | 10:00 - 17:00 |
Sun | 10:00 - 17:00 |
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