mimiiin mimim imikmkimm iknii

ABSOLUTELY HORRENDOUS - AVOID AT ALL COSTS. Bought a car from the Weston-Super-Mare dealership in July, drove 2 hours home and the engine management light was on. Called Carbase, no answer. Emailed, no answer. This has been an issue going on for 2 months, constant issues and the service you receive is absolutely appalling. I've genuinely never known a company be so awful at customer service in my life. You can't speak to anyone, no one answers the call which is strange because I dropped the car back at my expense and the service guys were sat quietly with no phones calling.... there's a surprise. Service and Sales Manager's don't exist, unless you're looking to spend money on a car. George in the Weston office is not helpful and doesn't care. Service Team manager doesn't exist. There's awards on the website, but good lord. If this is a company that wins customer service awards, then I dread to think what other companies that don't look like. You'd best hope you buy a car that never has a problem, because as you can see from all the reviews, if you do have a problem, they don't care about you, your rights, doing the right thing. A total sham of a company, that should be completely ashamed of themselves. But they won't be ashamed. You'll get the usual 'we'll raise to our senior management team who'll look how we improve' (who I'm not sure actually exist), like all the other reviews on here when something has gone wrong. They don't care, they never will. It's not in their DNA to. They even joke on their reviews page that 'no one's perfect'...literally laughing at how awful their service can be. Hope for the best, prepare to never speak to anyone ever again if you're in trouble. It'll be at your time, your cost, your expense. Shocking, shameful, embarrassing. A disgrace. I look forward to your stock response copied and pasted on here from the other reviews.

Bought a car from carbase, the same day driving the vehicle home there is a fault with the interior fans what had apparently been fixed and checked, I have made 3 trips backwards and forwards to carbase weston ( I live an hour away) to get vehicle fixed they have now said they can't do it so main dealer has to sort it, the vehicle also has squeaky brakes as the pads are really low but they told me they had checked them, and also a rattly brake surround, I thought they check all the cars before selling? I also have wrote complaints to carbase and not heard anything back, won't be buying from carbase again. !!

Our experience of Carbase Weston Super Mare is an extremely negative one. Buying a car should be an exciting and pleasant experience but The hard sell tactics applied by a sales representative totally ruined this for us and we were left angry and frustrated by the whole experience, Had we not made the long journey by train we would have left but felt we had to purchase the car as a none booked train journey return would have been exorbitant. On top of what we had already outlaid to get there in the first place. The manager was only able to offer platitudes and did not address or resolve one of the issues I raised. I won’t be buying another car for a very long time but this experience has been severely tainted.

Booked a test drive for my son. We travelled the hour and a half to Weston Super Mare for our booked appointment and test drive, only to be told once we arrived that the car had been sold an hour before! Waste of time and petrol money. Avoid.

From the start to the finish l found that all members of staff were very helpful . At these difficult times they were courteous, professional, and happy to discuss our choices and the availability . Collection from Weston Super Mare. was well organised and therefore very easy. Well done everyone.

Excellent service through and great range of vehicles across the 4 sites.

Ryan Cox at the Weston-super-Mare branch was extremely helpful and extremely knowledgeable about cars. We are loving our new car, my kids just want to go on long drives now. Thanks again Ryan.