We purchased a used car (4 years old) at the end of January 2020 and 3 weeks in we had massive water ingress into the car through the sunroof. The dealership lied that they 'had a duty of care to repair it' when in fact I should have been allowed to return the vehicle with no deductions or penalty. At this point an internal email was mistakenly sent to me which was the manager congratulating his staff member for ignoring my complaint. Initially my local garage inspected the vehicle and found the fault was pre-existing and a rag had been stuffed up into the headlining to try and stop the wet. The car was returned at our cost and time and was 'fixed' by their repairers and was returned to us, however it leaked again and again. Due to Covid lockdown we could not return the car and once it was over they had the car back to repair again, and guess what, they failed again! EVERY email to Carbase which contained a complaint was ignored and their responses were always to what they wanted. I had to fight to get them to acknowledge my complaints to which the snide manager eventually said 'he'd personally commit to resolving the issue.' When the leak appeared again we had to forcefully make our rejection but they then decided we should be deducted £800 as we'd had the car, despite the dealership being closed for months and despite them delaying us and not fixing the car on multiple occasions. We had to threaten the solicitors and court to get them to return our money. Their website states that every complaint is personally read by the MD, well he knew nothing of ours and just passed us onto his sidekick who was no better than the rest of them. All this car supermarket is interest in is selling add ons which pocket them £££ in commission such as useless RAC warranties, paint and upholstery protection and GAP insurance. You can get these elsewhere much cheaper. When first buying the car, I was spoken to like a naughty schoolboy about what GAP insurance was and why I should buy it. I'd already told them i knew what it was but the sales manager took over from his obviously incompetent salesman and started drawing me pretty pictures. Very pathetic. My advice is go to a decent dealership, not a car supermarket who just want to shift as many cars and financial add ons as possible. Not to mention the 'admin/car club' fee which is non-avoidable.

Excellent customer service really friendly and helpful

Very helpful and friendly. Approachable and not pushy. Claire was really nice and will be happy to deal with her again

Great experience - easy and comfortable transaction

All the staff were very kind and helpful, I could have asked for a better service

Excellent service and communication from Ricky at all times. Love the car, would highly recommend

very pleased with my experience at car base today. Ricky was extremely helpful and helped me get the best deal possible.x

Second time we have purchased a car from car base ,both times a pleasure dealing with sales personnel and both cars well presented

I spoke to Neil as needed a new car, he helped me to find the perfect car for me. He went above and beyond to make sure I was happy with the car. Defo recommend 😁