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The best service from Nathan, I'm happy to give him top marks. I found him to be lovely throughout, and he explained everything that I needed to know, so when it came to the paperwork there were no hidden surprises. I've had to take the car in the garage just to tighten up a door hinge, but other than that, the car has been running well and I'm happy with it.
Reviewer has confirmed their email address
Sharon from Carlisle Audi in response to The best service
Good Morning Katie, Thank you so much for your 5-star review. Your comments are helpful to others who will be considering using our dealership. Your time taken to provide this response is gratefully received. We will of course pass your kind words on to Nathan. Thank you for choosing our dealership, and we are delighted you are pleased with your new purchase. Sharon - Swansway Motor Group
Joseph provided good customer service while I was making my purchase. I've had Audi Q5s in the past, so I knew what to expect but I'm getting on grand with my new one and I've not got any issues to report.
Reviewer has confirmed their email address
Sharon from Carlisle Audi in response to Good service
Dear Amanda, Thank you kindly for your 5-star review. We are very pleased to hear that Joseph looked after you, and it is great that you are enjoying your new Q5. May we take this opportunity to thank you once again for your custom, and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group
My daughter doesn't tell me much about her car but from what I do know, she's getting on fine with it, so I guess no news is good news. It was myself who went with my daughter to view the car and the service from Allan was first class. He was very informative about the car and went through every detail, he couldn't have done anything better. I've got nothing to complain about.
Reviewer has confirmed their email address
Sharon from Carlisle Audi in response to First class
Dear Stephen, Thank you for your 5-star review. We are delighted to hear that you are pleased that you and your daughter’s customer journey with Allan was first class. We will of course pass on these fantastic comments to the dealership, who I'm sure will be as delighted as us to receive them. Thank you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group.
This is the second Tiguan that I've owned but my current one is a much better spec than my one previous, it's got so many more extras. The salesman that took care of me was Phil, and he was nothing but great throughout. He gave me a test drive, answered all my questions and left nothing out. When it came to the handover, it was nice to see the car had been cleaned inside and out.
Reviewer has confirmed their email address
Sharon from Carlisle Audi in response to Clean inside and out
Good Afternoon Shah, Thank you for your 5-star review. We are delighted to hear that you are pleased with the way the process was dealt with and that Phil and the team at Carlisle worked well so the handover went smoothly. We will, of course, pass on these fantastic comments to the dealership, who will, of course, be as delighted as us to receive them. Thank you for your custom, and we look forward to welcoming you back in the future. Sharon - Swanway Motor Group.
I'm slowly getting used to the controls of a modern car with all of the technical bits. I'll spend some time digesting the manual book to figure it all out. This is actually my first automatic, and I'm very happy with how it drives, it's much smoother than a manual. As for the customer service, it was excellent! I've got no complaints, it was nice and easy. Happy to give top marks.
Reviewer has confirmed their email address
Sharon from Carlisle Audi in response to Top marks
Good Afternoon Michael, Thank you for your 5-star review. We are thrilled to hear you are enjoying your new modern Audi; it can take some digesting all the new technology. We will of course inform the team of this fantastic review. Can we also take this opportunity to thank you once again for your custom, and we look forward to welcoming you back again in the future. Sharon - Swansway Motor Group
Graham was brilliant while I was getting the car. I was actually in Spain when I saw the A5 advertised online, so I gave him a call and he was very helpful at telling me everything I needed to know. When it came to collecting the car, it was actually the first time I'd seen it in person, but I was happy to find it was as described by Graham.
Reviewer has confirmed their email address
Sharon from Carlisle Audi in response to Graham was brilliant
Good Afternoon Mark, Thank you for your 5-star review. Your comments are gratefully received, and we will, of course, inform the team and Graham of this fantastic review. We trust you had a good break in Spain. Can we also take this opportunity to thank you once again for your custom, and we look forward to welcoming you back again in the future. Sharon - Swansway Motor Group
I’m very pleased with my Audi Q2—it’s going very well. Joseph was excellent, and I thought he was a very nice young gentleman who answered all my questions and even offered advice on several things, which was really helpful. The whole experience was pleasant, and I’d definitely go back in the future.
Reviewer has confirmed their email address
Sharon from Carlisle Audi in response to Pleasant experience
Good Afternoon Elizabeth, Thank you kindly for your 5-star review. We are very pleased to hear that Joseph looked after you, and we are thrilled to hear you are enjoying your new Audi Q2. May we take this opportunity to thank you once again for your custom, and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group
The service I received was great, and the team made everything easy. The car itself is lovely, but the more I drive it, the more I realise it’s not quite the right fit for me, and I might have rushed into it, so I’m considering changing it in the future. Nathan was a fantastic salesman, he was such a nice guy and not pushy at all. I’m happy to give the dealership 5 out of 5 stars, as I have no reason to fault the team.
Reviewer has confirmed their email address
Sharon from Carlisle Audi in response to 5 out of 5 stars
Good Morning Colin, Thank you for your 5-star review. We are thrilled to read you had an amazing customer journey. I have cascaded this feedback to the Team. Thank you so much for your custom and if you are considering changing the car please don't hesitate to contact as we would be happy to help you. Sharon - Swansway Motor Group
Everything went smoothly, and I was kept informed throughout. The handover was very good, and the car was well prepared.
Reviewer has confirmed their email address
Sharon from Carlisle Audi in response to Smooth process
Good Afternoon David, Thank you kindly for your 5 Star Review, we are very pleased to hear everything went smoothly and we trust you are enjoying your new vehicle. May we take this opportunity of thanking you once again for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group
I absolutely love my Audi A3! The car has been super and I'm very pleased with it. This is the second Audi but I'm still impressed with it. Thank you to Phil who was brilliant. I feel like he's really looked after us while at the dealership. Defiantly giving 5 stars.
Reviewer has confirmed their email address
Sharon from Carlisle Audi in response to Very well looked after
Good morning Laura, Thank you for your 5 star review. Your comments are gratefully received and we will of course inform Phil of this fantastic review. We are thrilled to hear you love your new Audi A3. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Sharon - Swansway Motor Group
Carlisle Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect when purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!
Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership
| Excellent | 59 | |
| Very Good | 5 | |
| Average | 0 | |
| Poor | 1 | |
| Terrible | 1 |
Carlisle Audi
Kingstown Broadway
Carlisle
Cumbria
CA3 0HA
01228 370699
https://www.swanswaygarages.com/audi/contact-us/carlisle/
| Mon | 09.00 - 19.00 |
| Tue | 09.00 - 19.00 |
| Wed | 09.00 - 19.00 |
| Thu | 09.00 - 19.00 |
| Fri | 09.00 - 19.00 |
| Sat | 09.00 - 17.00 |
| Sun | 11.00 - 17.00 |
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