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47 reviews from our car dealer reviews community
Leave a review for Carlisle Audi
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47 reviews from our car dealer reviews community

Leave a review for Carlisle Audi
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"Only place I will go "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had an excellent experience dealing with the team at Carlisle Audi. There were no pushy sales tactics, just a professional and customer-focused approach. I had the pleasure of working with Joseph Bray, who was incredibly informative and went above and beyond to ensure everything went smoothly. Nothing was too much trouble for him, and his attentive service made a significant difference. I would definitely recommend Carlisle Audi. to anyone in the market for a new vehicle. Their outstanding service and Joseph’s exceptional support earn them a solid five stars from me.

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Phoenix from Carlisle Audi in response to Only place I will go

Good Afternoon John, Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with Joseph and the the team at Carlisle was a happy, informative and we are thrilled to read that down to Joseph listening to your needs he found you the perfect car. Your comments are gratefully received and we will of course inform the Team of this fantastic review. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Cant fault them "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve been purchasing cars from Carlisle Audi for quite some time, and there’s a good reason I keep returning. The quality of their vehicles is consistently top-notch, and every interaction I’ve had with their team has been exceptional. Regardless of who I dealt with, they were always highly informative and went the extra mile to ensure I received the best possible service. My recent purchase of the Audi S4 has been nothing short of fantastic. The car performs brilliantly and meets all my expectations. The consistent high standards of Carlisle Audi have reinforced my confidence in them, and I have no doubt that I will be back for my next upgrade. Thank you to the team at Carlisle Audi for their unwavering commitment to quality and customer satisfaction.

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Phoenix from Carlisle Audi in response to Cant fault them

Good Afternoon Richard, Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with the team at Carlisle was exceptional and informative. We are thrilled to read that the team listened to your needs and found you the perfect car. Your comments are gratefully received and we will of course inform the Team of this fantastic review. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Top marks "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

⭐⭐⭐⭐⭐

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Phoenix from Carlisle Audi in response to Top marks

Good Morning Karen, Thank you for your 5 star review. Your comments are gratefully received and we will of course inform the Team of this fantastic review. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Great local dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

 I consider myself really fortunate that Carlisle Audi is just around the corner from me. I recently visited them with the intention of purchasing an Audi A1, and I’m thrilled with my choice. The A1 is the perfect size for my needs and comes equipped with all the bells and whistles I could possibly want. From the moment I arrived at Carlisle Audi, the team made me feel truly valued as a customer. Their exceptional service and dedication were evident as they went above and beyond to make the purchase process as smooth and effortless as possible. The attention to detail and the care they showed throughout the entire process made a significant difference. I couldn’t be happier with my new Audi A1 and the outstanding experience provided by the team at Carlisle Audi. 

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Phoenix from Carlisle Audi in response to Great local dealership

Good Morning Patricia, Thank you kindly for your 5 Star Review. The A1 is a fantastic model in the range and we trust you are enjoying the driving experience. Your comments are gratefully received and we will of course inform the Team of this fantastic review. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Outstanding customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having owned a few Audis over the years, I've always found them to be incredibly reliable. When I was ready to upgrade, I took my old car to Carlisle Audi, where they offered me a fantastic price for it. I decided to go with an Audi A3, and I couldn't be happier with my choice. From the moment I drove it off the forecourt, the A3 has been nothing short of perfection. Its performance, comfort, and features have exceeded my expectations in every way. The entire experience with Carlisle Audi was seamless, and I’m thoroughly impressed with both the car and the exceptional service I received. 

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Phoenix from Carlisle Audi in response to Outstanding customer service

Good Morning Kenny, Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with the team was great. The A3 is a fantastic model in the range and we trust you are enjoying the driving experience. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Already done over 2000 miles "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I can't get enough of my new Audi A4; since getting it, I’ve already driven over 2,000 miles and enjoyed every moment behind the wheel. The car has exceeded my expectations in every way, offering both exceptional performance and comfort. A massive thank you to the team for their outstanding support throughout the entire purchase process. Their helpfulness and transparency made a significant difference, ensuring that everything went smoothly and that I felt fully informed every step of the way.

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Phoenix from Carlisle Audi in response to Already done over 2000 miles

Good Morning Colin, Thank you for your 5 Star Review. We are delighted to hear that your customer journey with the Carlisle team was great. The A4 is a great model in the range and we trust you are enjoying the driving experience. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Joseph was amazing "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having always driven Audis and having experienced their reliability and performance firsthand, I knew exactly where to go when it was time to upgrade my old one; I went straight to Carlisle Audi. They had a stunning Audi Q5 available that was in excellent condition and boasted all the features I had been looking for. Joseph at Carlisle Audi was exceptional throughout the entire process. His efficiency, friendly demeanour, and willingness to help made the purchase incredibly smooth. He was attentive to my needs and ensured that every detail was handled with care. Joseph’s outstanding service truly made a difference, and he deserves commendation for his excellent work. I’m thoroughly pleased with my new Q5 and the seamless experience provided by Carlisle Audi. 

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Phoenix from Carlisle Audi in response to Joseph was amazing

Good Morning Andrew, Thank you kindly for your 4 Star Review. We are delighted to hear that your customer journey with Joseph and the team was great. The Q5 is a great model in the range and we trust you are enjoying the driving experience. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Returning customer 👍"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having previously purchased my old car from Carlisle Audi, it was only natural that they were my first point of contact when I began searching for a new vehicle. I had such a positive experience the first time around that I knew I wanted to return. When I decided to part exchange my old car, I was impressed with the fantastic price they offered. This made a significant difference in my ability to move forward with my purchase. The team at Carlisle Audi was attentive and thorough throughout the process, ensuring that I received a fair value for my trade-in. With the excellent price I received, I was able to purchase an Audi Q2 that perfectly met all my needs and preferences. From its sleek design to its advanced features, the Q2 ticked every box on my list and then some. As expected, the team at Carlisle Audi was exceptional once again. Their professionalism, knowledge, and friendly approach made the entire experience smooth and enjoyable. They went above and beyond to make sure that everything was handled efficiently and to my satisfaction. The level of service they provide is truly unmatched, and they have proven themselves to be the best in the business. I couldn’t be happier with my new Q2 and the overall experience at Carlisle Audi. 

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Phoenix from Carlisle Audi in response to Returning customer 👍

Good morning Ann, Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with the team at Carlisle was just as happy and informative the second time round. We are thrilled to read that they found you the perfect car which meets all your needs. The Q2 is a great model in the range and we trust you are enjoying the driving experience. Your comments are gratefully received and we will of course inform the Team of this fantastic review. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Easy handover "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchasing my Audi Q5 from Carlisle Audi has been a fantastic experience. The team was absolutely faultless, providing excellent service every step of the way. They had the car ready for me right on time, and it was beautifully clean and in perfect condition when I arrived to pick it up.

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Phoenix from Carlisle Audi in response to Easy handover

Good Morning Jaspal, Thank you kindly for your 4 Star Review. The Q5 is a great model in the range and we trust you are enjoying the driving experience. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Perfect!"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was searching online for an Audi Q7 when I came across one at Carlisle Audi that was in fantastic condition and offered at a great price. Intrigued, I decided to head down to the dealership to take it for a test drive, and I instantly fell in love with its performance and the way it handled on the road. Matthew was absolutely brilliant throughout the entire process. He walked me through all the paperwork with ease and created a relaxed environment, making the whole experience really enjoyable for me. His professionalism and friendly demeanour made a significant difference, and I felt well taken care of from start to finish. I couldn’t be happier with my Audi Q7 and the excellent service I received at Carlisle Audi. I highly recommend them to anyone looking for a great car-buying experience.

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Phoenix from Carlisle Audi in response to Perfect!

Good Morning Ebrahim, Thank you kindly for your 4 Star Review. We are delighted to hear that your first time customer journey with the team at Carlisle was a happy, informative and we are thrilled to read that down to the team listening to your budget and needs they found you the perfect car. Your comments are gratefully received and we will of course inform the Team and Matthew of this fantastic review. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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Dealership Information

Carlisle Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect when purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
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Car Leasing
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Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
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Sell Your Car
Servicing
Used Car Sales
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Ratings
47 reviews4.8 out of 5 stars — Rated Excellent
Excellent
42
Very Good
3
Average
0
Poor
1
Terrible
1

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    Contact Information

    Address

    Carlisle Audi
    Kingstown Broadway
    Carlisle
    Cumbria
    CA3 0HA

    Get in touch

    01228 370699
    https://www.swanswaygarages.com/audi/contact-us/carlisle/

    Opening times
    Mon 09.00 - 19.00
    Tue 09.00 - 19.00
    Wed 09.00 - 19.00
    Thu 09.00 - 19.00
    Fri 09.00 - 19.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    93%
    Would recommend this dealer to family and friends
    95%
    Percent of reviews responded to by this dealer

    Additional Information About Carlisle Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Carlisle Audi
    VAT Number: 823 8072 33


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