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47 reviews from our car dealer reviews community
Leave a review for Carlisle Audi
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47 reviews from our car dealer reviews community

Leave a review for Carlisle Audi
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"Spot on "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased an Audi Q5 from Carlisle Audi, and from the moment I picked it up, it has driven like an absolute dream. The entire experience has been nothing short of exceptional. I can’t fault the team at all; they were professional, friendly, and always ready to help with any questions or concerns I had. The process was smooth and hassle-free, and the team’s attention to detail really stood out. Whether it was during the initial consultation, the test drive, or the handover, they made sure everything was perfect. I’m beyond satisfied with my new Q5 and the outstanding service I received at Carlisle Audi.

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Phoenix from Carlisle Audi in response to Spot on

Good Afternoon Lisa, Thank you kindly for your 5 Star Review. We are delighted to hear that your first time customer journey with the team at Carlisle was a happy, informative and we are thrilled to read that the team listened to your concerns and needs helping you find the perfect car. The Q5 is a great model in the range and we trust you are enjoying the driving experience. Your comments are gratefully received and we will of course inform the Team of this fantastic review. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Perfect for the grandkids "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Now that we have two grandkids, which means two car seats, we realised we needed a bigger car to accommodate our growing family. We headed to Carlisle Audi to test drive a few options, and after careful consideration, we decided the Audi Q5 was the perfect choice for us. It offers plenty of space for the grandchildren and all their gear, but it's not so big that I'd worry about parking it. The team at Carlisle Audi was fantastic throughout the entire process. They were always on hand to answer our questions and explain everything clearly, making sure we felt confident in our decision. When we went to collect the car, it was in pristine condition, and we couldn’t have been more pleased. The Q5 has made taking our grandchildren out an absolute delight for all of us. There's plenty of room for everyone to be comfortable, and it's a joy to drive. 

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Phoenix from Carlisle Audi in response to Perfect for the grandkids

Good Afternoon Mary, Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with the team at Carlisle was happy and informative. We are thrilled that they found you the perfect car for you and your family. The Q5 is a great model in the range and we trust you are enjoying the driving experience. Your comments are gratefully received and we will of course inform the Team of this fantastic review. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Over the moon with my new A3 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

⭐⭐⭐⭐⭐

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Phoenix from Carlisle Audi in response to Over the moon with my new A3

Good Afternoon Robert, Thank you kindly for your 5 Star Review. We are delighted to see that your customer journey with Carlisle and the team was great. The A3 is a great model in the range and we trust you are enjoying the driving experience. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Cant fault them "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My husband and I were driving around, visiting various dealerships, when we spotted Carlisle Audi and noticed their great selection of cars on the forecourt. We decided to pop in, and I’m so glad we did. Among the many options, there was an Audi Q3 that immediately caught my eye. It was the perfect size, and, to my delight, it was an automatic, which suited me perfectly. Matthew was fantastic from the moment we walked in. He took the time to listen to our needs and worked with us to get a great deal on the car. His attention to detail and customer service made the entire process smooth and enjoyable. I would highly recommend Carlisle Audi to anyone looking for a great car and an enjoyable experience. The combination of their excellent selection and the outstanding service we received from Matthew made our visit truly worthwhile. I'm thrilled with my new Q3 and couldn’t be happier with the experience!

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Phoenix from Carlisle Audi in response to Cant fault them

Good Afternoon Barbra, Thank you kindly for your 5 Star Review. We are delighted to hear that your first time customer journey with the team at Carlisle was a happy, informative and we are thrilled to read that the team listened to your needs and found you the perfect car .Your comments are gratefully received and we will of course inform the Team of this fantastic review. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Drives like a dream "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I previously had an Audi Q3 and absolutely loved it, but I decided it was time to upgrade to the newer model with more features. So, I headed over to Carlisle Audi, where my experience was nothing short of excellent. One of the things I appreciated most was being able to browse the cars at my own pace without feeling rushed or pressured to make a decision. It was a refreshing change from the usual car-buying experience. I had the pleasure of dealing with Matthew, who was simply fantastic throughout the entire process. He was incredibly knowledgeable and patient, answering all of my questions and providing valuable insights that helped me make the right choice. If it weren't for his guidance and support, I might not have gone through with getting the newer Q3; but I'm so glad I did. The new model drives ten times better than my old one, and I'm thrilled with my decision.

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Phoenix from Carlisle Audi in response to Drives like a dream

Good Afternoon Keith, Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with Matthew and the team was great. Q3 is a great model in the range and we trust you are enjoying the driving experience. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Very easy proses "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Buying from Carlisle Audi has been a fantastic experience from start to finish. The entire team was incredibly helpful and friendly, making the whole process seamless and enjoyable. From the moment I walked through the door, I felt well taken care of, and every step of the purchase was handled with professionalism and care. The handover was especially impressive; smooth, quick, and efficient. Before I knew it, I was on the road, enjoying my new Audi A4. The car has exceeded my expectations in every way, and I couldn't be happier with my choice.

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Phoenix from Carlisle Audi in response to Very easy proses

Good Afternoon Ewan, Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with the team at Carlisle was happy and informative. The A4 is a great model in the range and we trust you are enjoying the driving experience. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Great Upgrade "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the moment I stepped into Carlisle Audi, I was greeted with a warm and welcoming atmosphere that instantly put me at ease. The staff were exceptionally friendly and attentive, which made the entire experience pleasant from start to finish. I had been considering upgrading my old Audi for some time, and after browsing through their impressive selection, I found a Q3 that caught my eye. It had all the features I was looking for and more. The moment I sat behind the wheel for the test drive, I knew I had made the right choice. The Q3 not only looked stunning, but it also delivered a driving experience that exceeded my expectations. It handled beautifully on the road, combining comfort and performance in a way that truly impressed me. I would like to extend a huge thank you to Phil, who went above and beyond to make sure my experience was enjoyable and stress-free. His professionalism, knowledge, and genuine enthusiasm made a significant difference, and I truly appreciate the time and effort he put into helping me find the perfect car. Thanks to Phil, the entire process was smooth and enjoyable, and I left feeling confident in my decision. Without a doubt, I would definitely buy from Phil again in the future, and I highly recommend Carlisle Audi to anyone looking for an outstanding car-buying experience.

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Phoenix from Carlisle Audi in response to Great Upgrade

Good Afternoon Donald, Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with Phil and the team was great. The Q3 is a great model in the range and we trust you are enjoying the driving experience. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Matthew bent over backwards to help me"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Matthew bent over backwards to help me through the purchase of my A1 and he was always available if I needed him for anything. The service at Carlisle Audi has been second to none, and I am really thankful to Matthew for making it such a straightforward and easy process for me. I'm extremely happy with my new car, and I don't see any reason whatsoever not to give Matthew and Carlisle Audi 5 out of 5.

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Phoenix from Carlisle Audi in response to Matthew bent over backwards to help me

Good Afternoon Natalie, Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with Matthew and the team was great. The A1 is a great model in the range and we trust you are enjoying the driving experience. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future. Phoenix - Swansway Motor Group

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"Fantastic service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased my vehicle from Dan at Carlisle. I must say i usually find the process quite stressful but it was the opposite this time. Very friendly service, didn’t feel any pressure at any point, and i know he did everything he could to meet my demands. I would recommend to anyone that if on the lookout for a new Audi then go see Dan at Carlisle Audi. I know i will be going back to him. Thanks again, Craig

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Sharon from Carlisle Audi in response to Fantastic service

Good afternoon, Craig. Thank you for your recent review. We are thrilled to hear that your customer journey with Dan at our Carlisle Audi dealership exceeded your expectations.  We will of course inform Dan of this wonderful review. Thank you again for your custom, and we look forward to welcoming you back again in the future. Sharon - Swansway Motor Group.

"Jay did a brilliant job in securing me a"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Jay did a brilliant job in securing me a fantastic deal on my RS4 It was a pleasure to be dealing with Him great Car Dealer , He was honest and upfront and a pleasure to do business with. The car was just as expected, if not better! I was purchasing an Audi RS5 and I had high expectations, which were exceeded. It was a very friendly sale, no pushiness and it was all done in a timely manor. A great experience that I can say only deserves full marks!

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Sharon from Carlisle Audi in response to Jay did a brilliant job in securing me a

Good afternoon, Simon. Thank you for your recent review. We are thrilled to hear that you are delighted with Your Audi RS5 purchase with Carlisle Audi. We will of course inform Jay of this wonderful review. Thank you again for your custom and we look forward to welcoming you back again in the future. Sharon - Swansway Motor Group.

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Dealership Information

Carlisle Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect when purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

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Ratings
47 reviews4.8 out of 5 stars — Rated Excellent
Excellent
42
Very Good
3
Average
0
Poor
1
Terrible
1

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    Contact Information

    Address

    Carlisle Audi
    Kingstown Broadway
    Carlisle
    Cumbria
    CA3 0HA

    Get in touch

    01228 370699
    https://www.swanswaygarages.com/audi/contact-us/carlisle/

    Opening times
    Mon 09.00 - 19.00
    Tue 09.00 - 19.00
    Wed 09.00 - 19.00
    Thu 09.00 - 19.00
    Fri 09.00 - 19.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    93%
    Would recommend this dealer to family and friends
    95%
    Percent of reviews responded to by this dealer

    Additional Information About Carlisle Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Carlisle Audi
    VAT Number: 823 8072 33


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