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If I could leave zero stars I would! Avoid buying a car off this bloody cowboy!! Has to get rid of the car I bought 8 months ago for £2800 for £600. Sold to me without informing me it was a write off, started smoking, smelling and the suspension went in less than 8 months. Now tries to blame it on me. Avoid at all costs!!
I bought a N-CAT car from this company. When I first seen the car it was noticeable that the car had been in an accident, I said to James that I would consider buying the car if he could straighten the bodywork, so the garage made the accident damage unnoticeable. When I bought the car, the next day I took the car back because I couldn't close the bonnet and due to driver error the battery went flat. James booked the car in to rectify the problem, the owner of the company was there at the time and he said if I had more trouble with the battery within that time, he would replace the battery (The battery was ok). So my bonnet was fixed, then a few days later the clutch didn't work. When I called James he said that they would deal with the problem, however it couldn't happen immediately due to unforeseen circumstances. Due to me not having the funds to move the car to his workshop, two mechanics came to my house to try and fix it, they were unsuccessful so they recovered the vehicle and fixed it. There was some teething problems with the car, however Cars of Charminster adhered to the warranty and now I am driving a good car. Thank you fellas!
Brought my daughter her first car from cars of charminster . A mini which they had just put through MOT ! After a month terrible noise so took to local garage had new discs and pads all round and a shock installed £728 they said that wouldn’t of passed MOT 💯
Aftercare is non existant, my dad bought a car with a new mot and has a knocking on the front suspension wanted the car for two days leaving a pensioner without a car that he relies on to keep his independence , happy to take peoples money but that’s as far as it goes - will make sure no one we know every deals with this dealer - avoid
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Bought a car from these a year ago for £2400 They told me there was nothing wrong with it Turns out the engine had a major fault airbags has been popped through vandalism Bumper was held on by zip ties when we got under the car Never ever buy a car from these cowboys
Do not buy a car from this garage !! My daughter naively purchased a car from them last month, The door mirrors were not working , but they said not to worry as they would get a new door panel and fix the mirrors. Well new door panel was changed but still the mirrors were not working. They said they don't fix electrical problems, worried that there would be other problems we asked for a full refund on the car as she had only had in 10 days, they refused this and said see you in court!! Absolutely awful customer service , only interested in selling cars, no after care whatsoever..just please avoid this garage at all costs!! The do not understand the law where you have a right to return a purchase if you are not completely satisfied, this car is not fit for purpose as the mirrors face inwards...utterly useless. They did say if WE buy new mirrors they would fix them...no thank you, we absolutely have no faith in you, we will get a proper garage to sort this out !!
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Anthony Orr in response to AVOID AT ALL COST !!!
Thanks for the warning. Saw a car they are selling on ebay and decided to check their reviews prior to purchase. 👍👍
Brigitte George in response to AVOID AT ALL COST !!!
Thank goodness I read your review!
Matt in response to AVOID AT ALL COST !!!
Great review. Was considering one of their cars but will now avoid. Thanks.
Bobby in response to AVOID AT ALL COST !!!
Great review. Was considering one of their cars but will now avoid. Thanks.
They advertised a Ford Ka as a cat N vehicle. I put a £200 deposit on the car after viewing it. Thankfully, we decided to do an HPI check as the car was actually a Cat S! I rang them up and have got my deposit back as they claimed the insurance company have since changed it (bollocks), however, it is still advertised on multiple websites as a Cat N but they have added £100 to the price!!!! Clearly have edited the advert to up the price and not to change it to a Cat S!!!! AVOID AVOID AVOID
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Brigitte George in response to DO NOT USE THIS GARAGE
Thank goodness I read your review.
Bought a Astra back in Dec 2020, paid £1325 for it ... good price but little did I know that 2 months down the line the head gasket is going. Will be getting in touch with garage, avoid with a barge pole.
Brigitte George in response to AVOID!!! THESE GUYS ARE COWBOYS
Thanks for your review, that's the third bad one I've read in a row. I wouldn't buy an old banger from them now. Terrible.....
Bought a car just less than 3 months ago and front bulb went. Took it be replaced at Halfords to be told that I had faulty electrics and there was nothing wrong with the bulb. Since buying the car I had noticed little issues with electrics but was nothing I couldn’t cope with. I rang the garage and told them of my issues and they offered to get an auto electrician to look at it for £40. I know it’s only £40 but it was the principle of it so I googled citizens advice who confirm under the consumer act 2015 they are liable to fix the fault. I told this to James on the phone. I took my car in Monday ready for autoelectrian. On Wednesday when I rang I was told he did not turn up monday or Tuesday but we’re crossing their fingers for that day. I called on Thursday to say it was done. When I arrived I was greeted with an arrogant James who drove the car round for me to inspect and it was all fine. Then it came to the £40. I explained I didn’t feel I should pay due to the length of time I had it and stated the consumer rights act.. James clearly didn’t understand and kept shouting about it being out of warranty when I clearly said the consumer act is nothing to do with the warranty. Then a man who I can only assume is the owner blustered over and started shouting at us. I explained the situation and all I got back was I don’t care and you won’t get your car back till you have paid. He was the rudest person I have ever met and did not care about anything even when legally I was right. Appalling aftercare service and I feel sorry for his employees working with a man with such attitudes. I really couldn’t believe the way he spoke to us. Honestly do not buy from these people as they don’t care. I wish I could put zero stars.
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Brigitte George in response to NEVER BUY FROM THIS GARAGE
4th bad review in a row I've read.
Me and my wife purchased two cars for from cars of charminster/shellbourne motor services. As soon as we drove it -away we noticed the breaks were bouncing and their was a slight oil leak. We were told the breaks pads were new and just needed wearing in and to take it back in for the leak. Once we took the car back we were told that it needed a crank seal and this would cost £89 and that the break disks were warped. We took the car back and the garage had it for a few days when we received a call to say they needed to take the cam belt off to fix the crank seal and a new one with balancing would cost £249. We reluctantly had to agree to the new work. Once we had paid the new increased price we went back to get the car, soon after it started leaking again. So back the car goes and it was explained to me that they had noticed the sump pan had started deteriorating when they did the crank seal (but didn't mention or suggest repairing it.) so we left the car and expected a new sump to be installed, this took the garage two weeks to get the part in (meanwhile we didn't have the car or a curtosy car). Upon arriving home today after waiting two weeks for the latest repair the car exhaust was making a strange noise I inspected this and the muffler has snapped away from the pipe and to top it off there is no difference in the oil leak. We are gutted that we've had to drive to Bournemouth and back so many times from Blandford meanwhile my wife is trying to run a business from my car (also brought from them also now playing up but out of their very short warrenty). We explained the car was being brought for business use when we brought it and now were stuck with a car sold unfit for our specifications of requirements agreed at point of sale. Both cars were brought with brand new mots and both needed tyres replaced and bulbs replaced immediately post sale. I have emailed the manager who told me before that even after three months I could not get a refund as the car was used for business. However we did make it clear the car was intended for business use at point of sale and wert told about any differences in purchasing rights.
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Brigitte George in response to Exreamily dissapointed
5th bad review in a row I've read, I've yet to see a good one.
Cars Of Charminster is an Independent dealership that is based in Bournemouth. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Cars Of Charminster
59a Shelbourne Road
Bournemouth
Dorset
BH8 8QY
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