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24 reviews from our car dealer reviews community
Leave a review for Cars Of Charminster
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24 reviews from our car dealer reviews community

Leave a review for Cars Of Charminster
Leave a review
"Disgraceful,Rude and liars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After buying a car from cars of charminster and driving 5 miles down the road i noticed a horrible noise where the engine cover Had dropped,After i got home everything was fine. I also have a media error when i plug my phone into the usb. I picked this car up and it had 0 miles of fuel in the tank which is awful. I was driving to paington one day and up a hill doing 40mph my car also cut out which caused hazard lights to be on a dangerous road which is normally a 60mph road. After this i had a oil light come on which resulted in me doing the oil. I went to the garage on the 24th january and i explained that when i tried to start my car up it would act as if it was stalling,After this they said should be fine we can't find any faults if it persists then come back. Saturday morning came and at 4am i left my house,Got 10 miles down the road and my car lost power with the engine managment light on,I pulled over restarted the car and it started to run fine again. I done around 30 miles and my car lost power again this time on a motorway which required me to pull into the hard shoulder then the car started again. Around 5 miles down the road my car also then lost power here which required the AA and i incurred a fee of £99 from them fow towing which is absolutely disgusting that i should have to pay this when i told the garage beforehand there's a problem. At the garage and they explain it's fuel filter (However it's not the case at all because the fuel filter has a seperate icon on the dashboard,They also didn't clear the code) They change the fuel filter and it's doing the exact same thing it was doing before,Cutting out,Stalling on start up. After this i'd drive home,Warned them of the fault and they said 'No worries we'll have it back and we'll order the part'. This was monday the 27th. It's now the 30th and i got to there garage on the 29th because they had found me a 'loan' car. This loan car is revving high,Flaring between gear changes,Engine is ticking and is super loud. The cruise control of the car also won't work which means something is wrong somewhere,Again no power. I demanded they done something about it or my car on the 29th however i was told 'The part for my car is ordered and it could be with them by friday'. Now i've been messed around by this garage enough,Buy a car and it breaks within 5 days,Get a loan car that's barely working. I've offered to find a mechanic which knows what they are doing and they could have my car fixed within a day maybe two,However they're adament they can't pay another mechanic. I'm now also without a 'driveable' car as the corsa sounds like it's going to break at any minute but they're still persistent on me driving this. I work 45 minutes away from home doing nights so i need a car. The way i have been treated is absolutely outrageous and i'm not happy. I went 3ish weeks without my car in total,Followed by 2 courtesy cars that where broken somehow and should of not been able to drive and a courtesy car they demanded me to have. They gave me my car back in the end and said i had earthing problem under the battery and that i had 'weak' glow plugs,Baring in mind i picked this car up at 18,000 miles. The amount of miles that where put on my car just by these guys driving it around and to LONDON.... What professional garage takes a car that they're mean't to be fixing to london..? They refused to change the glow plugs,I since have called and i have not been able to get answer. Stay well away from this garage,Will be trying to take this higher.👌

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+11 Found this review helpful

Brigitte George in response to Disgraceful,Rude and liars

Oh my God... I'm horrified.... these reviews get worse and worse! This is the 6th bad one in a row! Please let's not make it to double figures!

"Very honest staff and very helpful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just purchased a Ford ka very happy with the car staff very helpful, highly recommend Car of Charminster.

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+0 Found this review helpful

Brigitte George in response to Very honest staff and very helpful

Wow! You are the 7th review I've looked at and the first one that had said anything good!

"Very, very dodgy!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I think all the cars they sell are category s or n ie have been insurance right offs. I knew this when I put down a deposit on a Fiat 500c. I had an RAC check done on it, which said in a nutshell “Do not touch with a barge pole”. The repairs were extremely shoddy and makeshift and parts were still out of alignment from the impact of the crash. I would not buy a car from this garage. They did refund my deposit, though. A narrow escape with Car of Charminster.

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+11 Found this review helpful

Brigitte George in response to Very, very dodgy!

This is the 8th review I've read and the 7th bad one. Glad I checked them out, I was about to waste what little money I have. I HATE car dealers who take the mickey like this. I'm a VERY ill person, I can't afford to be ripped by people like this.

"Great service and follow up care"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a FIAT 500 from Cars of Charminster a week or so ago, I am going to start with the fact, we love our car and whilst its and N CAT seems to have been fixed to a good standard and the price was excellent consideration the mileage is low at 29k. When buying I asked if they could do a couple of touch ups and fixes I noticed, no problems for them, we nipped down the local turkish cafe and ready to pick up in 45 minutes. Now the follow up care.... but read all of this, we brought the case 60 miles from our house, when driving home we did noticed a fault with the car, the fan sounded a little loud, day 2 we got an engine failure. BUT.... We phoned Cars of Charminster and spoke to the lovely Tony who we had dealt with the day before. thats OK he said, ill be with you at 3.00 to pick up the recovery, there was no question. Couple of days later the cars is going great guns. Anyway, thank you Tony, you deserve a pay rise mate, great service, hopefully no more problems, but service has been great.

"Rubbish service, sold doggy car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was sold Peugeot by Cars of Charminster. Lasted two months until I found out there was a major oil leak and the garage put black silicon to temporarily seal it! So dangerous for me and my daughter. Have requested refund. Still waiting to hear...

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+10 Found this review helpful

JOHN SMITK in response to Rubbish service, sold doggy car

WHAT IS A DOGGY CAR? ITS A USED CAR FOR CHRIST SAKE. TAKE IT TO A GARAGE AND GET IT FIXED, ITS PART OF LIFE GET OVER IT.

"Sold me a broken BMW for £4,495"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutley awful experience. I worked hard to save £5,000 for a vehicle and I bought a 1 series BMW from Cars of Charminster. As soon as I drove it away, the engine management light came on and on 3 separate occasions I booked it back it only to be told it wasn't fixed and I should rebook it back in. After the third unsuccessful attempt for them to fix it, I asked them to take the car to a specialised BMW center and for them to foot the bill or a full refund. A manager called me back and told me "I am not giving you a refund, if you don't like the car I sold you, take me to court" and hung up the phone. After having a lot of time and extreme hassle, I had to get my father involved (I am a young female) I eventually got a full refund. A TERRIBLE EXPERIENCE - DO NO BUY A VEHICLE FROM CARS OF CHARMINSTER - SHELBORNE ROAD, BOURNEMOUTH!! You have been warned !!

Samantha Pounder in response to Sold me a broken BMW for £4,495

Hi. Sorry to ask, what was the vehicle registration of your bmw??

Becca in response to Sold me a broken BMW for £4,495

Hello, the reg was FM11BFV

Samantha Pounder in response to Sold me a broken BMW for £4,495

Hey. Don’t know if it will allow please could you email me Samanthapounder@yahoo.co.uk or find me on Facebook Sammi Pounder

Brigitte George in response to Sold me a broken BMW for £4,495

I can't believe it, it just gets worse and worse! They ought to be shut down!

"Jaguar s type, good vehicle"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought the car just after Christmas with a 10 month mot. not had a problem with it. Vehicle as described and running well.

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+8 Found this review helpful

James from Cars Of Charminster in response to Jaguar s type, good vehicle

The refund was given in full, the same day it was asked for. However, I am responding personally to this review. I am sorry we were unable to fix the BMW. I stayed on one evening after several test drives, just to leave it running to see if the engine management light came on. After a couple of hours I felt that it had been long enough that it would no longer be an issue, unfortunately the next day the light came back on. This bothered me a lot as I had become quite invested, spending some of my evenings researching into what could be causing the light to come on. Your family had bought two cars from us previously this year and I had met your father several times. Instead of coming in and speaking to us, he repeatedly phoned me up and made death threats. This to be honest was very upsetting. The matter had to be resolved through your partner – who I cannot fault, as unlike you and your father was very polite and civil. It makes me sad that the relationship between our garage and your family had to end this way, but please do not come back. Best Wishes, James

James from Cars Of Charminster in response to Jaguar s type, good vehicle

Thanks for the review, James

becca in response to Jaguar s type, good vehicle

Yes the refund was given in full after such awful extemes we had to go to, to get the refund because the attitude of the employees and owners of this are garage AWFUL, when i first phoned the garage to ask for my money back i was hung up on hence having to get my father invovled because you had no intrest in trying to solve the issue just dealing with myself. There is no care for your customers all you are intrested in is the sale of the car then you no longer care! I dont think i have to say anymore, but i will make everyone aware how awful your garage is and i think these reviews speak for themselves because clearly i am not the only one who feels like the were RIPPED OFF!!

"Very satisfied with my purchase!"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a 2008 Vauxhall Zafira from Cars of Charminster and paid just £1600. It had a few minor scratches but nothing major. I have been using it for over a week and have had no issues. My only minor niggle is that the handbrake was a little high. This was sorted for me free of charge after mentioning it! Highly recommend if you are after a cheap car!

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+9 Found this review helpful

James from Cars Of Charminster in response to Very satisfied with my purchase!

Hi, Thanks for the review and I hope you enjoyed your crash course in handbrake adjustment. Many thanks, James

"Ford Focus £895"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought this car via an advertisement on eBay - exactly as advertised and really can't complain for the money, few marks around but to be expected on a car 14 years old. helpful and friendly staff especially James who assisted me and listened to what i needed

James from Cars Of Charminster in response to Ford Focus £895

Hi Chris, Thank you, I hope the new radio has been serving you well. Regards, James

"Appalling"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Vauxhall Astra from Cars of Charminster. They bought the car in an auction, and then put a dodgy MOT on it. Needed full new exhaust, clutch juddering, and now head gasket has gone. They also sold us a car that had been written off and was difficult to get insured. Can’t believe what absolute rogues this garage are.

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+6 Found this review helpful

James from Cars Of Charminster in response to Appalling

Hi Louise, The Astra in question was sold 10 months ago in May 2018. When you came to look at the vehicle, you had brought a mechanic with you. He looked at the coolant and oil, tested the clutch pedal and listened to the exhaust. He deemed everything he checked fine. We cannot be responsible for the wear and tear items of a car we sold 10 months ago. As for the MOT, at the time of test we are very thorough as only one mistake on a sales car could lead to us losing our MOT license. I myself have a much higher failure rate than the national average, purely because I don't let anything go. 80% of our vehicles are previous insurance losses, this being stated on our adverts, HPI reports and invoices. Our customers have rarely had trouble insuring these, as we sell on average 5 a week. I'm sorry you felt you had to put this on here after so much time had passed, we wish you the best of luck with the car in the future. Regards, James

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Dealership Information

Cars Of Charminster is an Independent dealership that is based in Bournemouth. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
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Finance
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Ratings
24 reviews1.9 out of 5 stars — Rated Poor
Excellent
5
Very Good
1
Average
0
Poor
4
Terrible
14

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  • Contact Information

    Address

    Cars Of Charminster
    59a Shelbourne Road
    Bournemouth
    Dorset
    BH8 8QY

    Get in touch

    01202 301704
    http://www.carsofcharminster.co.uk

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    Dealership Statistics

    25%
    Would recommend this dealer to family and friends
    33%
    Percent of reviews responded to by this dealer

    Additional Information About Cars Of Charminster

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