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I bought a smart car from them on autotrader on 20/6/24. It was advertised as 12 months MOT but was only 9 months. Trader told me to take it for MOT and he would cover repairs depending on cost. The next day I got an appointment at a mercedes garage and 2 weeks later the car instantly failed on 3 defects classed as major. Dealer agreed to have the repair done at a local garage. The repair was a disaster as the Flexi patched on to the exhaust detached within 5 minutes. The MOT retest said it was in worse shape and that I need to take it back to the garage. I told the dealer that I did not want them to repatch the exhaust but HE AUTHORISED THE JOB against my consent with the garage even though I am the owner of the vehicle! The retest was able to give an MOT after the 2nd patch but I was warned it would come loose again so the dealer agreed to take back the car but I HAD TO PAY FOR THE REPAIR THAT HE AUTHORISED!!!! The dealer also did not apply for my V5C I assume because he was holding back in case he got the car back. I only had the entire logbook of the lady (including her name, address, etc so breaking data protection laws too) who sold him the car last year in my paperwork. So now he has a car with a full 12 months MOT and no more previous owners as when I bought it and he is selling it again for £500 on autotrader more but I PAID FOR THE REPAIR THAT HE TOLD ME TO GET AND HE AUTHORISED TO GO AHEAD AFTER THEY BODGED IT.
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The single worst experience that I have ever had. How this company has such high review is beyond me. The warranty isn’t worth the paper that it is photocopied on to. Any work that cons of London promise to do before receiving your defective vehicle will not have been done, even if they claim that it has. Grant with give you all the talk of an 80’s car salesman and the aftercare of one too. I’m sure he’ll have excuses ready to write in response to this review as he has a lot to say. All the talk, none of the walk. BUYER BEWARE! When the problems start with your new vehicle, Grant will offer you a refund but not follow through and instead insist that you take him to court.
Perfect customer experience, Grant was very helpful throughout and offered a 'great priced' car according to AutoTrader. Would highly recommend. Thx
Reviewer has confirmed their email address
Grant is the owner. I do not recommend buying a car from this dealership. When you have a problem with your car he will not help you. He has ruined my life and I have lost a lot of money. Please do not trust Cars of London and the owner Grant of Edgware.
Reviewer has confirmed their email address
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Cars of London
Churchill House 120 Bunns Lane
London
Greater London
NW7 2AS
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