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I would advice to stay away from this dealership and Hyundai Tucson. I have seen good reviews but the real test is to check the service when you need help. My cousin, Dr Mandeep Baveja bought a brand new Tucson from Car2Hyundai on 30th June. With just 200 miles on the odometer, he drove from Wakefield to London only to be left stranded with his wife and 1 year old daughter on the motorway. To cut a long story short, the car was towed back to Wakefield from London on 3rd August. He was assured that they would get back with an update on 7th August. No update on 7th Aug. On 10th Aug they were reminded and he was assured that an update would be given by 16th August (why do they need a week to update). Again shameless as they are, no call received on 16th Aug. A follow up again today and he was finally told that a dynamo to the battery was faulty. No date could be given since the part had been ordered. Hence we are expected to twiddle our fingers till someone can provide a date by when a new car would be returned. Note it is already 18 days since the breakdown To add to the insult, a couple of calls from Cars 2 Hyundai were received persuading to give them a good feedback for after sales service. What audacity!! As regards Tucson, less said the better. Besides the above problem, a letter was received on 10th August that there has been a manufacturing fault with the rear window of the Hyundai Tucson and to get this booked in to a dealership. I hope the dealership do not try and deny this feedback. Feel free to speak to Sam or Max who are aware about the case and if in any doubt feel free to call me and verify the facts. Hyundai seems to be as bad. Two tweets were sent and no response received. Only after a legal threat was sent by email to their CEO did someone bother to respond.
Reviewer has confirmed their email address
I wanted to give acknowledgement to Mr Malik who assisted me with the PCP transaction and expeditious processing . Mr Malik displayed excellent communication skills and tolerance problem solving where required minimising matters relating to ambiguity . It was noticeable that Mr Malik displayed a high level of respect throughout and was not forceful. The transaction with Mr Malik and the sales team was truly pleasant . I would certainly recommend a visit with Hyundai Wakefield.
Reviewer has confirmed their email address
Terrible service My car developed a fault within 4 months of buying it, and it should be looked at under the Consumer Act 2015, but the manager refused and stated I didn't opt for the extended warranty and nothing could be done. I also found Alan to be very rude.
Kaseem akhtar in response to Car fault
Update Although I continue to be dissatisfied with the dealership's service, Tricia Corfield, the complaints manager, provided amazing customer service. She responded to all of my emails within minutes of my sending them and was happy to pay for my car's repairs. I would recommend that they promote her to sales manager of the car dealership because she went above and beyond to provide
Absolutely appalling. Young salesman could not confirm the cour of the kona in showroom said red I know its red but which. Also showroom model scratched and dinted. Must be an optional extra. No way woukd I buy from here
Reviewer has confirmed their email address
Brilliant service, friendly knowledgeable team. Great deal.
Reserved a car for viewing, and paid over the phone £500. Changed my mind and didn't want it. they refused a refund. I chased them up for a whole month to get my money back. Do not give them a single penny. You will not get anything back or any proof of purchases.
Reviewer has confirmed their email address
As soon as I entered the car park, I was greeted by Lee Hill, who helped me to park my car. Lee then helped me and guided me through my options for my next mobility car. Lee was very professional, helpful, honest and knowledgable. I explained my needs and choices and Lee listened and I felt relaxed. Everything Lee explained was clear and I successfully found the vehicle of my choice. I have already been dealing with the dealership for m.o.t and services and have always found them to be professional and reliable. I
Reviewer has confirmed their email address
Looking for a small car. Called in to car garage. Saw car of interest, asked mileage on car, " sorry I cannot help you"! Asked car sales person if possible to go check. Off they went and came back with an answer. Asked about another car, what mode? " I don't know. All details are in my phone and phone is flat",!!! This is Sunday, lots of potential customer's. Dire customer service or care about selling.
Never bought a car from a garage before always car sales but salesman Oliver delamaine sold me a seat arona well done olly good sale
I visited the dealership to discuss the possibility of trading in my relatively new Hyundai i20 for a newer model, with exactly the same extras as I had purchased with my previous i20, for a cheaper monthly price, which I was more than happy with. I had researched my existing model with the same and higher specifications and also other available models within my budget, so came to the appt with tons of questions. My appt was with Ben, I’d never met him before but I liked his manner straight away. After discussing the preliminaries, I launched into all my questions and he happily answered every single one, patiently and comprehensively. He was ok when I butted in querying something relating to what he was explaining, and answered all my queries to my satisfaction. I went for the first of my two test drives in a different model to that of my existing car, a Bayon, which was an SUV with a bigger boot than my i20. It was a lovely substantial car with a bigger boot than an i20, but slightly more expensive than a brand new i20, but I’d already decided that if I was going to pay extra for a new car and be happy to pay an amount that would take me above my monthly payment, this car wasn’t the one I would chose to buy. I’d already got my eyes on an i20 N line and was more than happy to go for a test drive in the one in the show room. It was an automated/manual gear, a little bit daunting as I’d never driven a car with both choices of gears but again Ben more than happily explained how they worked in combination with each other, again being patient when I kept butting in with new questions when they popped into my head. I was surprised how responsive the automatic was, I always thought they were rather sluggish, but not this one, so much so that although the car gave me the option to switch to manual gearbox for that extra bit of oomph if needed, I don’t really think I’d need it ! Suffice to say the test drive in this car cemented my decision to go ahead and buy it. I had set myself a monthly max I could afford to pay and although initially we struggled to get the price down to this figure, after a bit of to-ing and fro-ing, and without any pressure whatsoever from Ben or his senior sales team, they threw in some extras I thought were extremely generous on their part, I felt I couldn’t turn the deal down, and the end figure wasn’t that much more than the max monthly payment I’d set myself. I think at the end of the day, the friendliness, professionalism, patience and understanding of Ben and other staff involved, the fact that they were more than willing to go that extra mile, not only to get the sale (which I understand is important to them), but to accommodate me and my financial situation, meant a lot to me. I didn’t feel as though I was under any pressure to take on a monthly amount that I was uncomfortable with, and I actually felt that they more to me than I gave to them to secure the deal, plus I got the car I wanted, so it was a total win-win all around ! If you want a car that gives you a lot of bang for your buck, go with a Hyundai. My last five cars have been with this brand and the cars have never let me down. Also a big shout out to the staff, all helpful, polite, professional and knowledgeable. This is why I am more than happy to stay with the brand, the sales showroom and staff. I am happy and proud to be a Hyundai owner.
Reviewer has confirmed their email address
Cars2 Hyundai Wakefield is an Franchise dealership that is based in Wakefield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
| Excellent | 43 | |
| Very Good | 2 | |
| Average | 8 | |
| Poor | 19 | |
| Terrible | 41 |
Cars2 Hyundai Wakefield
Waldorf Way Denby Dale Road
Wakefield
West Yorkshire
WF2 8DH
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