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We were warmly met by Caleb. He was very patient and really listened to what I wanted. Then as if by magic he found just the right car for me. Well done and thank you to Caleb .
Reviewer has confirmed their email address
Faulty brakes on my brand new ioniq andd the staff here have a very negligent attitude and refuse to test correctly to be able to repair and refused to repair even after the car as come off road leaving me and my passengers injured and expecting me to take my newborn in the vehicle
Reviewer has confirmed their email address
Messaged them twice about a yellow juke they had for sale , no response , rude even for a car dealer , then 2 days later car has gone up in price by £2500 , real class act guys , have contacted aa cars to try to get you removed from there sales site
Reviewer has confirmed their email address
Don’t trust this company. They took a deposit for a new vehicle. Had no contact from them for 5 months. Finally decided to cancel the order. Cars 2 refused to refund £1000 deposit. After threatening legal action as they were in breach of their own contract they agreed. However YET AGAIN they have gone back on their word. No refund 7 days later. And now saying it’ll be another 5-7 days. Just take my advice and go elsewhere and get proper service from an honest dealer. They have a disabled pensioners £1000 and don’t give a damn about it.
Reviewer has confirmed their email address
So please to get in contact with Caleb who understood my request and preferences and advised me to have the best deal. Many thanks I much appreciate it.
So many customers suffering with the same untrustworthy diabolical service. Customers not getting what they were promised. Appears that sold under misshaprehensions and even lies told. Hyundai must take a portion of this blame when knowing what is happening but still allow them to have the dealership. Not a good reflection.
Reviewer has confirmed their email address
Alison Armitage in response to A catalogues of diabolical reviews.
EDIT: To add insult to injury, four weeks later I received a call from JC asking how I was enjoying the car!!!! Obviously he was on auto pilot and didn’t check the records first. Won't say how I responded!
Went to look at a particular car. Told the salesman (JC) I had no intention of buying that day as it was first one I'd looked at and wanted to look elsewhere as well. It soon became clear that he wasn't going to give me a price to part exchange until I had almost committed to buy. He asked me if I wanted to test drive the vehicle. I said not today as I wanted to look if my local dealer had anything. He disappeared and brought the car to the front! Eventually persuaded me to take a test drive. Kept telling me they really wanted my car and would offer me a deal I wouldn't get anywhere else. After two hours of being worn down I eventually agreed a deal and paid a deposit - £1,745 to part ex a 2017 i20 for a 2021! I was to collect the car a few days later on the Saturday. On returning home I had time to research the car and Cars2. DVLA Vehicle Check flagged up two outstanding finance agreements (one had been cleared but not taken off website, the other was the dealer - I believe this is how they buy their stock - on finance which is cleared when sold). The car was only 10 months old. I was told it had only one previous registered keeper. DVLA said two. One was the dealer as I believe they can buy vehicles cheaper if they register them but this adds another keeper onto the V5C. As for Cars2, this site says it all. Lots of one star reviews, many of which are for aggressive sales tactics, and many for poor after sales which was another concern. On discovering all this information I rang the salesman and asked for my deposit refunding. He said they don't refund deposits as the deal had been done. I rang a few times with various questions and every time the same salesman (JC) answered the phone. I asked for the Sales Manager. He said "He's not in today". No surprise there! I couldn't get past this same salesman! After a couple of sleepless nights wondering what I could do before Saturday, I got up at 4.15am and typed out a very long email to Customer Service, only to receive an immediate automated response saying they were very busy and it could be up to 28 days to receive a reply! I had also done some homework on Cars2 so forwarded my email straight to the man at the top. I spoke to him the next day. He was very understanding and could see I'd had a bad experience. He apologised for the salesman's selling tactics and refunded my deposit. Needless to say I won't be dealing with Cars2 again, and will stick to my trusted local independent dealer. Must add that I DID get a better deal from my local dealer who I have bought from many times without any problems, and realise that peace of mind is worth an awful lot. An extra star given on issues resolved due to final outcome.
Reviewer has confirmed their email address
Alison in response to Bad experience here!
EDIT: To add insult to injury, four weeks later I received a call from JC asking how I was enjoying the car!!!! Obviously he was on auto pilot and didn’t check the records first. Won't say how I responded!
Absolutely terrible customer service. I ordered a new car from here only 12 days ago, for which I have never been given an official delivery date or handover date (as far as I understand it the car hasn't even been manufactured yet) and have since had some news which has affected my situation pretty badly. I rang to request if I could please get my deposit back given my situation and was told in no uncertain terms by their Sales Controller that there was no option to have my deposit returned, I would either have to take delivery of the car or cancel the order and lose all of my deposit. I really don't understand this, Cars2 have not had to endure any costs, the market for this model is extremely strong and I am sure the car could be sold to another customer without a problem. I cannot believe their stance on this matter, what a total lack of customer service. I am looking into my options but it seems I may have to go down the legal route. BUYER BEWARE. Further to this after another phone call, apparently this company will NEVER offer a deposit repayment, regardless of the circumstances. I really wish now I had not been so accommodating when asked for an increased amount for the deposit after my initial payment had already been taken. Nightmare. I left the above review on the Cars2 website and it was removed, pretty much says it all really!
Reviewer has confirmed their email address
Robert dealt with us whilst doing a part exchange for a i20 and we gave him a hard time negotiating a deal and he was extremely helpful also Tom was very helpful explaining specifications and altering car service details from old vehicle to new. Both guys very professional and extremely pleasant nothing too much trouble thanks a lot Carol and John Stokes
absolutly dissgusted with there after sales service. my car has been back 6 times with the same result and its a new car they have had it this one times 6 weeks and it is still out of action they come up with alsorts of stuff they have done but it still is not fixed
Reviewer has confirmed their email address
Cars2 Hyundai Wakefield is an Franchise dealership that is based in Wakefield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Excellent | 43 | |
Very Good | 2 | |
Average | 8 | |
Poor | 19 | |
Terrible | 41 |
Cars2 Hyundai Wakefield
Waldorf Way Denby Dale Road
Wakefield
West Yorkshire
WF2 8DH
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