Put a warranty onto my deal when I said 4 times reported them for miss selling still waiting for money back they owe me definitely avoid

We were warmly met by Caleb. He was very patient and really listened to what I wanted. Then as if by magic he found just the right car for me. Well done and thank you to Caleb .

Don’t trust this company. They took a deposit for a new vehicle. Had no contact from them for 5 months. Finally decided to cancel the order. Cars 2 refused to refund £1000 deposit. After threatening legal action as they were in breach of their own contract they agreed. However YET AGAIN they have gone back on their word. No refund 7 days later. And now saying it’ll be another 5-7 days. Just take my advice and go elsewhere and get proper service from an honest dealer. They have a disabled pensioners £1000 and don’t give a damn about it.

Went to look at a particular car. Told the salesman (JC) I had no intention of buying that day as it was first one I'd looked at and wanted to look elsewhere as well. It soon became clear that he wasn't going to give me a price to part exchange until I had almost committed to buy. He asked me if I wanted to test drive the vehicle. I said not today as I wanted to look if my local dealer had anything. He disappeared and brought the car to the front! Eventually persuaded me to take a test drive. Kept telling me they really wanted my car and would offer me a deal I wouldn't get anywhere else. After two hours of being worn down I eventually agreed a deal and paid a deposit - £1,745 to part ex a 2017 i20 for a 2021! I was to collect the car a few days later on the Saturday. On returning home I had time to research the car and Cars2. DVLA Vehicle Check flagged up two outstanding finance agreements (one had been cleared but not taken off website, the other was the dealer - I believe this is how they buy their stock - on finance which is cleared when sold). The car was only 10 months old. I was told it had only one previous registered keeper. DVLA said two. One was the dealer as I believe they can buy vehicles cheaper if they register them but this adds another keeper onto the V5C. As for Cars2, this site says it all. Lots of one star reviews, many of which are for aggressive sales tactics, and many for poor after sales which was another concern. On discovering all this information I rang the salesman and asked for my deposit refunding. He said they don't refund deposits as the deal had been done. I rang a few times with various questions and every time the same salesman (JC) answered the phone. I asked for the Sales Manager. He said "He's not in today". No surprise there! I couldn't get past this same salesman! After a couple of sleepless nights wondering what I could do before Saturday, I got up at 4.15am and typed out a very long email to Customer Service, only to receive an immediate automated response saying they were very busy and it could be up to 28 days to receive a reply! I had also done some homework on Cars2 so forwarded my email straight to the man at the top. I spoke to him the next day. He was very understanding and could see I'd had a bad experience. He apologised for the salesman's selling tactics and refunded my deposit. Needless to say I won't be dealing with Cars2 again, and will stick to my trusted local independent dealer. Must add that I DID get a better deal from my local dealer who I have bought from many times without any problems, and realise that peace of mind is worth an awful lot. An extra star given on issues resolved due to final outcome.