I recently bought a new Hyundai from Cars2 and although I love the car I didn’t have the best of experiences with the dealership. After agreeing to buy the car I had to constantly chase up at each stage (when to come in to sign paperwork , arrange to collect my vehicle etc) and then when we got a time to visit the dealership the paperwork wasn`t ready to sign. Two working days before collection (after chasing again) we finally managed to arrange an early morning collection time/date. I took time off work and booked transportation to the dealership. The day before the collection date I received an email out of the blue from the Salesman to say all the paperwork hadn’t been authorised and couldn’t confirm when the vehicle could be collected even though the dealership had had the vehicle on the forecourt and we`d agreed to purchase it five weeks prior. I rang on the day and seemed to be constantly fobbed off or ignored and told that Hyundai Finance have to sign off the release of the vehicle on the day of collection. If that was the case why arrange a collection time for early morning ?? I was made to feel like I was an annoyance to the Salesman. It just didn’t make sense that authorisation wasn’t done previously and I asked to speak the Dealership Manager to escalate the situation. Two minutes later I had an irate & rude call back from the Salesman to say if I wasn’t happy with the level of service I`d received I could gladly have my deposit back and the car order cancelled even though I`d arranged time off work, transportation and insurance on the new vehicle. He said he didn’t understand what level of customer service I had been expecting. I have never been spoken to like that in by any other company previously and was shocked by his tone. I only wish I`d have recorded the call for training and monitoring purposes. It was totally unacceptable and unprofessional. Buying a car should be exciting and the car itself is great but how I was dealt with and spoken to has left a bitter taste in the mouth about returning to the dealership in future. As a gesture of goodwill they arranged to have a tank of fuel and mats thrown in for my inconvenience. This could have all been avoided by having better admin processes in place throughout the entire sales process to smoothly arrange time slots both for paperwork purposes and collection of the car. I realise that in the current COVID climate staff numbers have been reduced but I wouldn’t expect to still be chasing for a confirmed collection time two working days prior to collection especially have to get time off authorised at work (as most people have to). Maybe next time I`ll order a new car online and cut out the rude attitude that seem to be tolerated in this particular industry (see other reviews). I doubt anything will be done to correct the process and the attitude of salesmen towards customers until they start to lose business and wake up and take note of customer comments both here and on other review forums.

Went to this dealership to see the new Tucson to decide if it was worth considering. We caught the eye of the manager and he arranged for us to borrow a car to try out.. When we came back he became very pushy and when we said we wanted to think about it he became quite aggressive because we wouldn’t agree to buy immediately. He refused to tell us how much the car cost and what he would give us for our part exchange. Would anybody agree to buy under these conditions? We left. Since then I have checked the reviews on this site and it appears our experience was pretty typical. We will not be going back.

Albiet the SEAT half not Hyundai part on same site. Arranged courtesy car whilst in for service only to receive a call from them the evening before saying one wasn't available. Left them a little test, I reduced the pressure in my spare tyre, they failed to spot that. Although the car was washed externally it wasn't vacuumed as promised neither. Attitude of Chris the service advisor couldn't care less. Now an ex-customer

Bought Hyundai Kona 64 SE 1/07/20 at Cars2 Wakefield. Mileage now 1400 1/11/20 Brake warning. Difficult to start. Still driveable. Told by Cars2 needs a brake control module. None in the country - will order. "We don't have courtesy cars". Took car away. By 18th November car not driveable - goes into safety mode without warning (13 mph) Phoned Cars2. Part will be delivered in December. They will try to get courtesy car. 20th November No courtesy car as Hyundai won't supply. Fortunately it is not required for work (we both recently started our 75th year!) but this has significantly impacted on my wife's independence and mobility. I can't contact Hyundai until Monday to confirm this situation but I think anyone buying a car from you should be warned they might have to spend weeks without transport. I will check the position with Hyundai UK before any further actions.

Needed a car within timeframe due to physical health issues, was guaranteed it would be available within a week. This was the main reason I went ahead with order. This never happened and felt this was said to me to get me to sign a deal. Obviously Covid can be used a reasoning for a delay but no long wish to proceed a as timeframe increased from 1-3weeks. Unacceptable. Will not be returning.

A difficult experience with Cars 2 leaving me to spend time on a remedy through court has left me totally disenchanted with the ethos of this company.

Great experience buying a car from Cars2 Hyundai Wakefield,Harrison was great he couldn’t do enough for us and explaining everything thoroughly,Tom was also brilliant at handover

Good service, very polite, great experience in very demanding times. Thankyou for your help :)

What a warm friendly welcome I got when I arrived at cars2 from Lawrence and the the deal he put on table was fab could not do enough for you I got a kona electric and the hand over from Tom was fab too another one that could not do enough for thank you very much ash