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116 reviews from our car dealer reviews community
Leave a review for Cars2 Hyundai Wakefield
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116 reviews from our car dealer reviews community

Leave a review for Cars2 Hyundai Wakefield
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"Very poor attitude and service"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My Hyundai i30 Premium was supplied without SatNav (missing SD card), floor mats and boot liner (promised by the sales manager), and 3½ weeks after collecting the car I still have no V5C (log book). Consequently I have been unable to assign my select registration to the car, and without the V5C I don't even know if i actually own it! In the 3½ weeks since collecting my new car I have made 3 phone calls to try to get the issues resolved, leaving messages for the sales rep and sales manager. None of my calls have been returned, and I have now written to the MD and still await a reply to my letter. Contrary to claims on the Cars2 website, the service received by me has been very poor, promises have not been fulfilled and they have made little or no effort to give me a positive stress free experience. Having bought my last four new cars from this dealership I will not be returning!

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+8 Found this review helpful

Damian Scott in response to Very poor attitude and service

I am happy to report that the Cars 2 Operations Director, Neil Crossley, has taken the time to meet with me to discuss the various problems that I have experienced throughout the process of purchasing my new car. Mr Crossley has now satisfactorily resolved all of the issues and offered further recompense for the problems I have encountered. He was also happy to take on board a number of learning opportunities, and has undertaken to review and improve the internal procedures to minimise the chances of similar problems arising in future. including keeping an eye on company review sites (such as Car Dealer Reviews). This will enable his staff to be more proactive in identifying and resolving issues for customers. Thank you Mr Crossley for taking the time to get involved with my complaint, and for the quick resolution of the various issues.

"Cars2 Hyundai Wakefield"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Me and my partner picked up a car last month. The gentleman who dealt with us was named Joesph, lovely to speak with gave us a good deal. Hope to deal with him again in the future he was fantastic

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+3 Found this review helpful
"Very enjoyable experience, "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mo at Cars2 Hyundai Wakefield was very helpfull and made purchasing my new car very enjoyable. I would definitely recommend you pay a visit.

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+0 Found this review helpful
"Very Poor Aftercare Service"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a Hyundai I20 from Cars2 Wakefield a couple of weeks ago (March 2019), on test drive there was a very loud annoying squeak from rear tyre, even though this did not put me off purchasing the vehicle, the sales guy 'Scott' assured me the garage would rectify the problem and the wheel may possibly be stripped before car was due to be collected.....upon collection I was assured this had been checked and tested, however on my 8 mile journey home, there it was again (loud and clear) and still present today despite numerous calls and promises from the garage that someone will contact me to book the car in for further investigation.....I'm still waiting!! Very disappointing!! I may also add my grandparents also experienced very similar issues with the garage's after care service, once but not twice within immediate family, appears to be a pattern.

"Wouldnt even give them 1 star!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a vehicle from the Cars2 Wakefield branch in Dec 2018. Before even going into the branch to look at the cars I specifically said I am not interested in any car unless it has the Bluetooth function for both making/receiving calls, but also for the media aspect ie, being able to listen to my music through Bluetooth. Anyway, I was by Harrison the salesman, ‘we have a really nice BMW 1 series, it fits your requests etc, come down and see what you think’. I visited the garage and loved the car, was actually impressed that they had found me exactly what I wanted with the ‘spec I wanted too’. So comes to the day I sign all the paperwork and ask the question of how many owners the car has, I was told the car had 1 previous owner. So I came to collect the car, was absolutely buzzing got in the car, tried to set Bluetooth up and I didn’t work for my music. So rather than staying outside the garage so I went home and planned to fix it then. Got home and still couldn’t get it working. Now rather than calling the garage I thought I’d ring the BMW garage to get their help, as they are the experts. I was told my car is not Bluetooth compatible with media at all. So I call the garage tell them the situation, they offered to put some kind of device in the car, which I didn’t want. I wouldn’t of bought the car if I’d of known this. So was given the option to swap my car and they will get in touch when something suitable comes in. Weeks pass and I have no update from gagage, but I finally receive the log book. Turns out it actually has 3 previous owners not 1. Rang the garage immediately and spoke with the same sales man and questioned him about the owners. He said he got the information off the website, but either way, I have been Mis-sold the car for both Bluetooth and the owners now. We are now in March 2019, I have been calling weekly for an update, been promised call backs which I’ve not received. Finally called garage today to be told I have no proof of any of these allegations so they will no longer be rectifying their mistakes. So for 3 months I have been basically been fobbed off, I am now left with a car that is worth nothing compared to what I paid for and there are many other issues I’ve had too. Now having to go down the legal route to get my money back. Absolute shambles of a business. Never in a million years would I ever recommend anyone to use this company, please do not buy a car from them. I wish I never gave them an opportunity to find me a car, they have completely waisted my money and time.

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+6 Found this review helpful
"Dissapointed in everything"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a Kona in October with the website promise of 47-57 MPG. The car fell very short of this and was only achieving in the region of 30-35. This is when the true nature of the after sales surfaced. The garage was dismissive of problems and did very little to investigate. When we tried to change the car they then subjected to us to 4 hours of sales pitch suggesting that we change to a 3 year old car and pay an extra £70 per month for the privilege. Complained to head office who basically told they were not interested. Taking this to the Motor Ombudsman. Never again will I use Cars2 Hyundai in Wakefield.

"AVOID THIS DEALERSHIP AT ALL COSTS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from Cars2 Hyundai Wakefield in Oct 2018 which was found to have defective parts fitted (at the date of purchase). The car cuts out at low speeds and is dangerous to drive as a result. I have requested a full refund from Tricia Corfield, the Group Customer Care Manager and Allan Otley, the Managing Director - neither of which have the courtesy to reply to my correspondence. This perfectly reflects how the company operates. I am pursuing this via The Motor Ombudsman and a solicitor. Read the other reviews on this page and buy a car from a different dealership.

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+3 Found this review helpful

Alison Leach in response to AVOID THIS DEALERSHIP AT ALL COSTS

I'm having the exact same problem... Bought a mini about 7 weeks ago drove it home... once engine warm cuts out in 1st gear.... they didn't believe me... they claimed they changed the clutch... still happened... after a month agreed the car was faulty and now want to scrap it... they have bamboozled me with finance want me to choose a different car... not giving my the deposit I'm owed to place on another car.... I'm at my wits end with it... don't know how to tackle this predicament at all ....

"Never again will i use them "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a brand new tucson from Cars2 Wakefield Hyundai and it was all great 1mth later we went back to buy a used car found a little ford ka great found a few things wrong with the car and was told yep that will be sorted in the workshop so we thought great picked the car the following day and and drove home but on the way we called and filled the car up to the brim for work the next week we did 15 miles and it used over 1/4 off a tank and its only a,1.00 ltr now thats not right so my partner thought wot else is wrong so he had look around and found the exhaust was rotting away and ther was a noise from the steering when you turn the wheel buy now ive lost all faith with it and ring the garage who take the car in and tell me they have changed the exhaust and sorted the wheel problem so i asked wot was that and they said it was the air bag in the wheel it was faulty now im sure that is dangerous to sell a car and let someone drive away with that kind off fault as well as them saying its been through the work shop and wot ever our cars need they get cut a long story short ive tried to buy a brand new from them to rectify any my confidence and it seems they dont sell cars hear as ive had to chase them for over a week to speak to some one who can help me sort it as far as im concerned they have just lost a brand new sale

"Purchased Hyundai IX 35 auto on 15th Oct"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We were really pleased and impressed with everything from start to finish at Cars2 Hyundai in Wakefield. Initially dealt with Sam (MOT).. He explained all our options, had a real good understanding of the models available, We agreed initially on a vehicle, then he found us a better one, a Premium model which was great. Our next dealings were with Tom Marren the handover specialist.. He was great too, a smooth efficient and friendly handover. Ive been in twice last week and spoke to both guys about various queries and they were really helpful, great after service. Im really happy with the car and will no doubt use you again when i look for another model, and will ask straight away for Sam and Tom to assist us.. Thanks guys......

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+1 Found this review helpful
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"Don't do a deal with them"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I applied for a car finance with Cars2 Hyundai in Wakefield (on a Friday) and gave £400 deposit. The day after (saturday) the application I got a call from them saying that unfortunately couldn't find any finance company for me so they would send me back my deposit and it would take up to 5 working days, obviously I thought that I would have this money with me by Friday but I DIDN'T. I called them next Saturday asking why I didn't receive they money yet and I was told to call back on Monday (6 days legally passed and no sign of my money). Called the office and asked to speak to a manager and I was told that I would get a call back from a manager which never happened and I also that I had to wait for the money because they couldn't do anything I was furious by that time and out of pocket because I was counting on that money. I had to go there personally and ask to speak again with a manager which never showed up to speak to me. So they went to see the application and then found out they THE MONEY WAS NEVER SEND BACK TO ME 😤😤😤. Only then I was told and given a recipe with the refund and that the money would be shortly in my account, I told them that I wouldn't leave until I see my money in my account. Waited 2 hours ( that's the max time transaction take). After 2 hours I was still without money. They came back to me surprised I was still there and told me again they couldn't do anything anymore and that I had to was max 2 OTHER DAYS, so it wasn't "SHORTLY " like I was told it was 2 more fucking days. I was asked politely to leave the premise. I asked they for a complaint book and I was told that they didn't have one and if I wanted I could send an email to the manager who never wanted to speak to me. Believe it or not it is passed 4 days and I am still waiting for my money. This was the worst experience I ever had with such a big company.

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+4 Found this review helpful
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Dealership Information

Cars2 Hyundai Wakefield is an Franchise dealership that is based in Wakefield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
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Ratings
116 reviews2.7 out of 5 stars — Rated Average
Excellent
44
Very Good
2
Average
8
Poor
19
Terrible
43

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    Contact Information

    Address

    Cars2 Hyundai Wakefield
    Waldorf Way Denby Dale Road
    Wakefield
    West Yorkshire
    WF2 8DH

    Get in touch

    01924 433426
    https://www.cars2.co.uk/wakefield-hyundai/

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    Dealership Statistics

    37%
    Would recommend this dealer to family and friends
    7%
    Percent of reviews responded to by this dealer

    Additional Information About Cars2 Hyundai Wakefield

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