Zain at Manchester was very helpful

Carshop Manchester have all of the emails and RAC/Assurant reports, the warranty and service plans arn't worth the paper. Carshop expect me to pay £1000 for their mistakes. They don't want to take responsibility. I've been without a car a month now. Diabolical service. They offered £350 towards cost.. bloody insulting!

If there was a minus 5 stars, then I would rate the Carshop Manchester and the group in general this. The whole experience was soured by their lack of after sales support which in truth was none existent. Nobody in the management team who sell you the cars answer or return your calls you are left to deal with a call centre in a different city, who just give you the corporate line via emails. I can honestly say it was the worst car buying experience we have had in all the years we have purchased new and nearly new cars. I would never again use them or any of the Sytner Group outlets if this is how they deal with customers once they have taken your money. The car we bought was not a cheap or old car just 12 months old and cost just over 20K.

I part x my car at bought a newer second hand car, 2 days later as arranged I picked up my car which I am delighted with. James especially nice at explaining everything too me, went away happy with service

Jack was very helpful when we were purchasing our car. Told us everything that was needed. He was very friendly and helpful. Took us to callum who then helped us complete the sale.

Bought a 2017 Mazda 6 from Manchester with a faulty differential. Took car in to be fixed at Warrington was told it was 4 loose wheel nuts?!?! Absolute rubbish! Had the car in a proper garage 10 days prior to carshoo looking at it and was told it was the differential. 3 weeks later back in the carshop Warrington on a Saturday had to ring customer services at half 5 for an update. Had to ring them back again Sunday after being promised I would gear from someone?? Diagnosis - Car has a faulty differential, who would have guessed? Had to take spare key to pick my car up as they had locked mine in a safe box and gone home for the weekend. Told car is safe to drive until they book it in at a specialist and they have no courtesy cars available. Still haven't had anyone ring me to fix my car, phone branches you get put through to customer services who don't do anything useful.

Chantel organised a full service and MOT on my car I had bought from the Car Shop Manchester, a few weeks earlier. Chantel made sure everything was done and informed me about any problems that aroused. She was very helpful and acted in a professional manner. Nothing was too much trouble, thank you.

Stay well away u bean worned