I met Paul starter senior sales advisor not helpful at all, if l wasn’t strong l would have collapsed inform of you, l don’t know how l even reached home, l brought in my car for m.O.T which l got from them 7months only to be told by this care free man my car needs a timing belt which is 605. So CarShop Northamtpn can’t do the MOT till the belt is done. Who can take that.

In short traded in our car for a Kia Sportage. Staff tried to add an extra £50 for getting the car they recommended. The salesman was disinterested. After we paid over £11K for the car was told had to hand over extra £500 as we had retained our cherished Reg plate. Then once all paid up shownnto the “prepared” and checked Kia to find huge chunk out of the windscreen and couldn’t take the car as windscreen needed to be replaced. Initially told would be fine next day then the next day told would take 4 days. Told would take 7 days to get money back need to change insurance paid for car tax have to make extra journeys to collect the car. No took responsibility no one apologised no one offered any explanation useless. Very unhappy 😔

Purchased my van from a very keen salesman at the Carshop Northampton. When i arranged to come back later for the test drive alarm bells should have rung when it lasted around 10 minutes due to lack of fuel in the vehicle. We pulled into the nearest garage for fuel and the salesman only had £3 on him which got us back up the road. Despite this i went ahead with the purchase, the van being in good condition and only 3 years old with 58k on the clock. Once you have signed the paperwork things go down hill from there with a lot of waiting around as they ignore you. The salesman got carried away and had organised the Guard-Ex paint treatment to be added (£300) without my authorising anything which caused a lot of paperwork problems. I refused to pay for this. Even though a Guard-Ex sticker had been put in my windscreen on pick up the van was filthy so had not even been cleaned. The front tyre was half inflated only noticing when i had to pull into the garage for fuel. ( After being kept waiting for pick up over an hour it was dark) Since owning the van ( sold with full service history and a 114 point safety check ) i had to report a number of issues. 1. Would not start on 4 occasions. 2. Brakes felt a bit vague. ( Ending up replacing all pads - cost - £ 110.) 3. Rear coil had snapped ( cost - £ 180 - Car shop paid for this work as these must have slipped through the safety check !! ) 4. Rough gear selection - reported within the 3 month warranty period that came with the van. 5. Rattles from behind the passenger side pillar. The van was booked in for a check to look at the gear selection problems in Feb but due to work commitments i had to cancel. I asked for the service centre to contact me twice to arrange a further visit but they never did. I had to go into the centre and book myself at my next time off on leave. The car shop kept the van over one day ( despite not telling me ) I tried on 3 attempts to get someone to call me - again ignored. After just going down to the service centre the Manager (Paul) had obviously forgotten my face and was clueless when i asked him about my van. After waiting 10 minutes a customer care member of staff told me that no fault was found with the gears or selection. They would have to order a part for the passenger pillar rattle and contact me in due course. The very same day after picking up the van i had it booked into a Vauxhall main dealer for service and MOT. Which showed up a fault on the Gearbox selector Seal and driveshaft seal both leaking oil with a replacement to be done urgently. Cost - £720. How strange that the Carshop Northampton technician had missed this. Even though they had the van for over a day! Tried to contact the Car Shop Northampton on several occasions via phone and their online form to no reply. Another trip planned today to let them know that i will be contacting Citizens advice/trading standards and the finance company to see why they sold me a vehicle Not fit for purpose with a view to rejecting it under the Sales of goods act.