She was pleasant and professional. However the whole process took rather a long time. The handover bit left a lot to de desired. The lady who processed the tax and insurance was also very pleasant. However the valeting team parked the car pointing away from the exit in a very congested car park. It was dark and raining and very difficult to manoeuvre . Customer care seemed to end the minute money changed hands . Not good

Reserved an Audi Q3 (took a month to prepare but was not the branches) After the long wait, I was coming to a point of hating Car Shop and after viewing the recent reviews I had my doubts .... but Radu saved the day! I received a call confirming the vehicle had arrived the Northampton branch. Upon arrival I was greeted by a warm welcoming Senior Sales consultant named Radu. He was very polite and helpful during the whole customer journey experience. Explained the process of what to expect and the next processes i.e. test drive, negotiation (as I was trading in my vehicle), etc. He took care of me and gave me the reassurance I was in safe hands. I also had meet the branch manager Alex who was also welcoming and sympathised for my long wait of vehicle delivery. THANK YOU VERY MUCH NORTHAMPTON BRANCH! I definitely recommend to buy from Car Shop (especially from Radu!) Word of advice - it's not the branches fault if the vehicle is delayed, this is down to the communication between contact centres & branches. Granted, communication is something which is lacking but for service wise they've got this in the bag!

Bought a car from here a couple of years ago, it was 3 years old when I purchased it, wasn't a bad price at all, had a few extras put on the deal, paid for 3 years servicing, Mots and valets now this is all a massive lie, it isn't 3 years of them at all, it's 2 of them over 3 years..... The day I picked my car up it had just 'passed' a 141 point check, the car had a puncture which they deemed was my fault, after hassling them they agreed to replace the tyre, they took a Bridgestone potenza off and put a £40 gowind tyre on, it lasted all of 1800 miles. When I took my car into them for its mot 6 months after buying it, it failed on brake disks and pads, wipers, contaminated brake fluid and bald tyres, they insisted I needed to spend £700 to correct these to pass the mot. These had all been replaced before I bought it.... I know a thing or 2 about cars and argued the fact that I didn't need any of them yet they said they wouldn't release the car without doing the work as it was unsafe.... After much more arguing they said It would pass the mot with a tyre, which it didn't need, but just to get my car back I paid for a tyre (£180). Never entertained them after this, my cousins car, by the powers that be, failed on the exact same things. To this day they still ring me, which I ignore yet every Friday at half past 5 they call me and leave voicemails asking me to call them back as a matter of urgency regarding my car. Stay away from them, they get hold of you and that's it.

I brought my car 14.09.19 from the car shop Northampton. I took it in today 11.10.19 at the service reception (pre booked) due to noise on changing gears. I’m told there is a problem with the gear box and may need changing. Booked in to have 2 days work on it. Pay over £5k and afternoon 4 weeks, there is a problem! This is not acceptable to be sold a car that requires work already!! I am told the dealer don’t to a test run, service check!! Any future clients, get a check done. Lucky I have a full breakdown cover Plan, so I’m covered, if this was not done, god knows what it would have cost! I would have kicked off even more... Be careful when buying. I will say the service reception was very helpful and useful. Although star rated high in some areas, this is a mixture when purchasing and at today’s date.

Disgusted is all I can say about CarShop Northampton! I wanted to purchase a Hyundai Tucson from the Car Shop on 06/10/2019. When I called the customer service team they were friendly & helpful, when I drove up from Essex to Northampton, the security guard upon arrival was courteous. However, all I can say is WOW, ALEX the sales rep was beyond rude! He was not interested in helping us at all; he didn’t know anything about the car itself and he had no interest in what we wanted to know. We were made to feel like we were a real inconvenience to his day. I explained I did not need finance as I had the money for the car, only to be responded to snidely with 'Oh that's a lot of money you have… huh!' - It was my savings, not that this should be relevant. I then asked about the car, only to be constantly told ‘I don't know or I will look on the computer’, I asked about the numerous small scratches on the car only to be told 'all cars get scratches, what do you expect, this can happen within 2 months of owning a car!' This was not my point! I then asked how many owners the car had had, only to be told ‘I don’t know, maybe 1 or 2, I’ll have to find out’ But he didn’t, he just stood there in silence; Alex told me nothing about the car, nothing about the history or the spec/technical features of the car – Basically he just stood there with the hump for some reason! I explained that I had been given an over the phone estimate about my car I was looking to part exchange, Alex didn't even ask what I had been told, he just stated ‘it's an estimate not a promise!’ We really couldn't believe his attitude; he didn't speak to us when we viewed the car he just stood there holding the keys. We didn't even get to start the engine or take the car for a test drive. When we went to his desk he didn’t look at us when he spoke to us, he just stared at the computer and replied with one worded answers, so we only got to speak to the side of his face. Every question we asked was answered with either 'I don't know I'll check' or with a shrug of the shoulders. I then asked if there was any negotiation on the price, Alex replied ‘NO!’ I enquired not at all, even for cash? ‘NO!’ all whilst staring at his computer. I then said Ok I don’t what else to say to you – Alex stood up, got his jacket and walked off! You really had to be there to believe it. Alex wasted our time and our day; we drove for 3 hours in total that day and were in the car sales place for less than 30 minutes! Do not waste your time with this company. I will now save a little longer and pay the extra to go direct to Hyundai, as I don't see why a rude, ignorant sales man like ALEX at the Car Shop should get the commission on my £15,000 plus cash sale!

Extremely poor service from Northampton branch. Over a week I have been trying to get through, on hold for 20 mins. Whilst being told several times, I would receive a call for the car to be repaired......still a week later I am waiting. Absolutely furious, not acceptable

I have read other reviews and my experience of Carshop Northampton is very similar. I am based in Manchester and therefore reserved the car for my wife via the Call Centre and paid £195 for it to be reserved and transferred from Northampton to Manchester. This is where the fun begins. The CarShop advised me that the car had arrived in Manchester two days later (great service, I thought). A day later, Manchester said they haven't received it even though I was given an appointment time to pick up the car at Manchester!?! Northampton then said that the car had definitely left their site. The Call Centre then advise me that it is at Manchester and advised me to speak to the Retail Manager and to advise him to 'have a good look around the site...as it might be hidden somewhere...' This was done and the car wasn't there (no surprise there!). Decided to speak to Northampton myself but since the 3rd October and despite leaving over 6 messages/urgent emails no one has had the decency to call me back. This is totally unacceptable and still nobody knows where the car is. I think we all have a social responsibility to keep a look out for this missing Dark Blue Citroen C1 (16 plate) as it is obviously lost somewhere.... poor car! I wish I could give this Branch less than zero. They are totally useless and my next steps include reporting them to the local Trading Standards as well as writing to their Chief Executive (who might, possibly, perhaps, take the matter more seriously! In the meantime, I suggest that you STAY AWAY!! PS - On the upside - they were very efficient at taking my money!

I buy a Volvo from Car Shop Northampton, after 1 month I have a problem, I was to the car shop garage and he told me it is the Intake Gasket what need to replace and he order the part.He pass 4 weeks and still nobody call me from car shop Northampton. I have 3 years warranty on my car.I think this car shop is a crap.

Don’t touch Carshop Northampton,complete cowboys.Complete nightmare

waited for 90 mins for them to say they’d lost the key after paying for car.These people are complete donughts and you should avoid Car Shop in Northampton at all costs.