Herbie took really good care of us today. He was very patient (I am extremely indecisive!) and actually managed to find my 'dream car' at the car shop in Doncaster. We really enjoyed the experience of buying a car (which is usually a nightmare!) thanks to Herbie. I would highly recommend the car shop, given my positive experience. Definitely make sure you ask for Herbie!

Excellent service when I bought my car however I’m extremely disappointed with the after care I am receiving . Bought my car in December 2023 which had many faults I have been travelling back and forth to Wakefield from Leeds since January to get repairs done. My vehicle has been misdiagnosed and when repairs were ‘complete’ it turns out when I got back in the car the issues were still present. I have now been in one of there loan vehicles for almost a month I was supposed to receive my car back today however when I arrived the work had only been part complete despite them handing me a receipt to say all work had been completed and checked , I had to drive back home in the loan car whilst the issues get re investigated. It’s now March and it’s still ongoing, Iv had no time to enjoy my new car. I could write on and on about the experience I’m currently having. Hope the service can learn from my personal experience and improve. I feel the customer service team had no empathy and didn’t understand the impact it has had on me these past 3 months and the stress and anxiety it’s caused Iv had to book time off work, pay taxi fairs, fuel, make bookings, chase up phone calls which I found difficult as I had to go through different departments to get through to Wakefield . These errors should have been picked up before the car was sold. I was supposed to receive a direct email address for a manager to sort the matter and I have received nothing. Tried ringing for an update and an explanation was told someone will be in touch and nobody called.Constantly told ‘someone will call you back’ but it never happens , I am now stuck in one of there loan cars and have no idea when I will receive my car back :( hope this can be resolved asap

Don’t waste your time with this company! I bought my car 2 years ago and from the get go had numerous serious issues such as timing belt was on its way out when I bought it and within a month it had gone, airbag warning light is on and no one seems to care. None stop issues that I had to continually chase for answers. I have paid for extended warranty, can never get booked in to get anything checked and they will then send you on a wild goose chase to other garages. I also paid for Guardex which wasn’t applied to my car, when I brought this up they said they would need my car for the full day and would apply Guardex. This isn’t the case instead they just had my car sat in the car park all day, when I went to collect I spoke to managers who then just re-imbursed me instead of rectifying the issue. I am not holding much hope as the last service I had they said would give me a valet as they didn’t do it when I bought the car. This took 4 attempts, the car was again needed all day I went to collect my car and it hadn’t been cleaned at all. I again brought a manager out and they took it back round to get a valet as he himself said it didn’t appear to have been touched. I rang today to be booked in before my MOT to get the airbag service light sorted. I have been told no availability again and to find someone that can do it before, all companies I have rang are full until after my MOT. Carshop have said that it will just fail the MOT, I have them gone into car shop and they have told me they can have a look on the 26th, again this is poor as that is 10 days away and the car is suggesting there is an issue with the airbags now not in 10 days. This is something with a potentially serious outcome and instead of fixing it they are just attempting to mess me around and have no urgency to get it fixed. Overall a terrible service and the car isn’t up to the standard I was told it would be before I bought it. All I have had is numerous days off work and loosing money to rectify problems that should have been sorted (as all new customers are assured their cars have many checks) before I bought it. Please save your time, energy and mental health by going to another company.

I won’t waste time listing the issues….simply a shocking unroadworthy car! Now engine failure and £6k bill, as Cilla would say surprise surprise! Warranty not worth it! Still awaiting feedback as calls not answered or not returned! A complete shambles….

I don’t usually like writing reviews like this but the service from The Car Shop Wakefield has been appalling in every way it could. I bought the car (BMW 3 Series Estate) on the 10th October 2023 and realised the next day that the headlight had condensation so it was booked in Tuesday 17th October for the headlight looking at. After it was looked at the headlight was free of condensation but it needed looking at better to Identify the cause. However on the 19th it came up on my dashboard that there was a service fault with the light so I rung back and took the car back on the 20th October. I never heard again from yourselves even after ringing multiple times until I finally got put through to Shannon on Saturday 4th Novermber 2023 who said the light was still on order and she’d have to chase it up with the staff in charge of the eBay store. Also mentioning that we couldn’t have a courtesy car until the 13th November 2023 but she would do what she can and give us an update at 3:30pm. However, as she was ‘busy’ we heard nothing until we rung up and spoke to Dan who said he would find out what he could and let us know Monday. We had enough at this point and came into branch to look for another car as this is a lot of hassle for a headlight and we needed a car asap. Emily who sold us the previous car was sent over to help and was very helpful and apologetic when we explained what happened and went to grab Dan (I believe he was a manager) but he wouldn’t come over to speak to us so another Manager Jordan came over and was helpful, apologetic and understanding of the situation again. He managed to get us a courtesy car to be going on with and he would chase the car up personally and give us an update Monday. However, Monday has been and gone and we had heard nothing again. After we rung up again on the Tuesday they said the headlight was there just waiting to be worked on. so I said I wanted my money back under The Consumer Rights Act but was told the car would be finished that night ready to collect in the morning so have a think about it. The car was not ready as we received no phone call. They finally called us back Saturday saying we could collect anytime today as the car was finished we told them we didn’t want the car after that had happened and they told us they would speak to Michelle and she would ring us back. Michelle phoned us back and said we couldn’t have our money back as we’d already notified the finance company and she doesn’t know where we got the information from that we could have money back under the consumer rights as it doesn’t apply to them. We arranged the car to be dropped off at my partners work as we had to wait for the finance company to decide if we could get a refund and we couldn’t keep the courtesy car. They dropped the car off at 9:50am. my partner drove home from work at 4:00pm and the radio and heaters couldn’t be used at the same time. We rung the car shop back straight away and they said they would collect the car from his work the following day and have it ready for when he’s finished work and we wouldn’t even notice it’s gone. 45 minutes after he’s finished work there was still no car so he went into the car shop once again. He collected the keys and went to check over the car in their car park noticing the headlight they claimed were new had condensation in again. He went into branch and got someone to come out to see the headlight to prove it to them. He Then asked for paper work proof that the headlight was new which after no surprise they couldn’t get on the spot for whatever excuse they had. They claimed they had changed the light and there was nothing else they could do that night. After taking the car home again we looked into it further to find a crack in the top of the ‘ new’ headlight. After seeing this it was Clear the unit wasn’t new or had been fitted poorly resulting in a crack been made. so we rung back up yet again and told them of the issue. We were told they’d look at the car again and let me know an update. At this point we were feeling fully deflated and the whole experience of getting a new car was ruined by the on going problems. The finance company favoured on our side and said the refund would be soon as they were pushing it to the top of the pile and to get in touch with Michelle to do the same. Yet again nothing but problems from car shop so I rung up and planned a meeting with Michelle to get the refund papers signed but in true car shop fashion she went home early and we didn’t have the meeting. we handed in the keys and as we didn’t have the V5 as it wasn’t received when purchasing the car we had to wait a week. A week passed still nothing so we spoke with Tom from sales and he is the only member of staff that I would recommend. he got us down to sign the papers and sorted everything out there and then. however as there was still no v5 he had to hold £500 back until it arrived as the car was showing as taxed. The following week we rang to see if there was an update and got told no but that is the first time someone had rung us back throughout the whole experience of dealing with car shop Wakefield. I rung back a few days later to say it hadn’t arrived but Tom wasn’t in and was told they’d call us back … again nothing. After another 2 weeks I phoned back again to say the v5 hadn’t arrived and I spoke to Tom again who couldn’t believe someone hadn’t sorted it in the 2 weeks leave he had. He then had the refund sent as the car was showing untaxed now and said it shouldn’t be our fault so they would sort it. So after buying the car on the 10th October 2023, driving the car for a maximum of a week all together and getting a full refund on the 20th December 2023 it has been the worst car buying experience I have ever had and the most stressful 2 and a half months. If it wasn’t for Tom at Sales understanding our frustration we would probably still be fighting now. The horror story’s we’ve heard since purchasing a car from car shop Wakefield are horrendous, ares including. If you’re thinking of buying a new car avoid these Scam artists at all costs.

Car off road for 10 WEEKS!. Car off road for 10 WEEKS! £10 a week COMPENSATION. After purchasing my car from Wakefield Car Shop I was unable to Tax my Car as the process of sending my details to DVLA was never completed by Car Shop and having no paper or Digital records as proof. This mean't the car was still in the previous owners name and DVLA stated that I had to take my car off the until a new log book could be issued in my name. After many visits back to the Car Shop, telephone calls and IGNORED emails over the 10 weeks and the amount of money and inconvenience it cost me of not having a car I was told that because of the nature and time this had gone on for that compensation from themselves was limited by Wakefield and was then given the contact details of a senior Manager at their head office to authorised any compensation. I emailed all relevant information to this manager to again be totally ignored. Sytner the parent company really needs to be investigating the level of customer Service at Wakefield car shop. This is not the first time things have gone wrong with Wakefield and being without my car but I'd be here all day writing this review. Will definitely NOT be returning any time soon to the Car Shop. UPDATE. So 1 day after publishing this review I got a offer from Head office for £100 compensation, which works out at £1.42 per day without my car. This is what you can expect from Car Shop Sytner Group.😱 UPDATE UPDATE. so after speaking with Michele Williams at Car Shop I was told that in her opinion £100 compensation is a reasonable amount for being without a car through their incompetence. I'm lost for words!!!. Wonder if it was her car she'd feel the same way. So now going forward with the CTSI COMPLAINT AUTHORITY Scheme for a final resolution to this problem. This is how much your valued as a Car Shop customer 😢 Date of experience: 01 September 2023 Edit Reply from CarShop - Wakefield 8 Dec 2023 @Wayne, I am sorry to read about your experience and I would like to try and assist with a resolution. I have contacted our central team and had a copy of the complaint that they have been investigating for you. Please reach out to me on michele.williams@carshop.co.uk and I can help assist. Kind regards, Michele Williams - Head of Business Designate, CarShop Wakefield

Buying a car should be a pleasant experiance….. Not here…. Firstly we were barely acknowledge when we arrived for our appointment. We had to ask if there was anyone to see us after we had been waiting a while. A sales advisor eventually came to see us and took us to to see the car that we had paid £149 for to be transferred from Bristol to Wakefield. He didnt seem to know much about the Mini Clubman that we were interested in. We agreed that we would like to go ahead with a part ex for our car and the advisor said he would sort a valuation out for us. When he came back he was very condescending implying that we had not been truthful about the condition of the car on the online valuation but said despite that he would get the best price he could. A young lady then came o us to say that she would be dealing with us. She then gave us a ridiculous valuation for our car, when we queried it she then came back with a valuation of £1k more saying it was a mistake!! We were tried to be talked into every extra that they could but when we declined, Rav was back to basically try to bully us to take some sort of protective coating for the car. Not happening. !! When we eventually were finished with all the paperwork we were asked to wait a few minutes for the keys. 30 mins later they arrived with no direction where the car was parked so had to go back in and ask as we couldn’t find it. Summery. What should have been a pleasurable experience was very stressful and took 3 hours !!

My advice - DON'T. .......... My advice, through bitter experience of dealing with this dishonest and thoroughly incompetent company is to avoid, avoid avoid. Their mantra and training programme ethos seems to be lies and deceit, they just can't help themselves. Customer service, that's a laugh, promises from the remote site - wherever that is, they understand and will address all your grievances! Don't believe them, the staff Wakefield are better than that and will look you straight in the eye and tell you a pack of lies. Couple this with the incompetence of their 'mechanics' and complete absence of after sales service and it truly is a match made in hell. So after spending hour after hour after relentless hour in the Wakefield hub don't believe that you've won any argument when they capitulate and award you with a free service or even and MOT. They'll have your car for a couple of days for the MOT and do more harm than good in any service. Don't do it! One example from numerous inflicted upon us, after having the car serviced it broke down within 30 miles or so. This was 30 miles into our planned holiday destination. On checking for causation we found the engine oil had been massively overfilled (just as bad as insufficient oil) When I pointed this out to the clueless manager he shuffled off to get his 'head of tech' who dipped then oil. He then, in his hitherto unremarkable career had a light bulb moment, he started up the engine and let it run for a few minutes, (this is going to be interesting I thought!) On switching the engine off he plunged the dipstick into its holder where it remained for a nanosecond before he retrieved it. 'Look' he said proudly, pointing at the now reduced oil level, 'problem solved' he announced before walking off to, presumably, continue with his pocket billiards. Another totally dissatisfied customer shared with me his thoughts, 'these mechanic must be the rejects from Halfords'.Such is the level of incompetence at Wakefield Carshop it was pointless continuing to discuss the many issues weather it was mechanical, reported broken promises, deceit - trust me, when it all goes wrong they will lie, lie lie and lie again. Absolutely abhorrent company but can't help believing they're proud of this accolade . If you've read this far then I suppose the most compelling reason not to give Carshop Wakefield your hard earned money is the position we now find ourselves. Despite the appalling service and promises we were given, despite the fact we've spent somewhere in the region of 45 -50 hours waiting and waiting for the service we paid for, despite holiday ruined, despite the habitual lies offered up by Carshop Wakefield and the overwhelming feeling of being scammed, repeatedly, by them we are now at peace having jettisoned their promises and taking the car to a competent and knowledgeable mechanic supported by a customer service team who actually do what they say they'll do. I've made some serious accusations here, all can be corroborated via photos, video, correspondence and independent garage reports. Let's see what Lee or any of his other lieutenants have to say.

Hello, thank you very much to Lisa and Mariusz for a very nice and competent, cordial and patient explanation of all aspects related to buying a car, for presenting various proposals and solutions, for the great atmosphere and kindness, the vast knowledge you have, the passion - which you can see and feel , wonderful positive qualities of your personalities, you are the best! I express great admiration and respect for your knowledge and responsibility. Thank you with all my heart and I recommend cooperation with Lisa Huntley and Mariusz Mezykowski, this duo will not disappoint you. Thank you 🙂 Iwona