We bought a car from this company on 14 July 2020. We were forced to agree to have the money, £12700 refunded to our account on 2 days later ( read full story below). The money took exactly one month to be put back into our account by this company. I will add at this point, that anyone buying a black Evoque reg. number SV16 VWN, the EGR unit has failed and this will cost you around £500 to replace. Cartime instructed a mechanic to 'clean' the unit so it would appear to be ok....temporarily. Here is the full sad story; Saturday July 11th. we went to look at a range rover Evoque in a​t Cartime Rochdale. We saw an Evoque we liked , but is was manual transmission, and we wanted automatic. They told us they had exactly what we wanted, but at their other showroom. They arranged to have it brought to their showroom on Tuesday 14th July afternoon at 4pm, and we would buy it , they would take our Citroen Cactus in part exchange. I will add that, the cactus is a uk car that we exported to france, so has a french registration.​ We arrived at 4pm Tuesday, and the car was not there, and Liam informed us they were reducing the amount they were going to give us in part exchange, angry but had to agree to a lower amount. One hour later the car eventually arrived, the tyres were old, it had not been cleaned and there was an 'engine problem' light on the dashboard. So we told Liam and Paul (manager),we were not taking the car in that condition. They said they would have the work done, and we could pick it up on Wednesday. We went there Wednesday (80 kilometers each way), the car looked perfect and we bought it. On the way home the engine light came on again. We phoned the salesman and told him. The next morning we took it to a local garage to have a diagnostic on the engine. He told us the EGR unit had failed, we were advised us not to drive it very far. as it may go into limp mode, nice surprise if we had been on our way back home to France. Paul, the manager agreed that the garage could order the part and repair the problem.​ So, Friday 17th, we arrived at the garage 8.30 am and were told the part had arrived, and it was the wrong part, so we waited for the right part to be delivered.. We waited 2 hours. Suddenly our Cactus arrived at the garage, driven by the salesman who sold us the Evoque, we were shocked. He told us we had tried to defraud the company by telling them our car had never been in an accident, and that they would not buy our car at the price they had given us. They had entered the original UK registration onto the internet and it showed the car had been an insurance write-off before we bought it, so we could pay them an extra £3000 or they would take the Evoque back. My husband and I and were stood in the middle of a busy street , stunned. ​ When we bought the Cactus we checked it on the internet and there was no problem. Luckily I had kept the original invoice and the online check, and showed them to Liam, he told me they were fraudulent documents given to us by the company we bought the cactus from.​ Paul told me that we had signed a form to say the car had had no accident so Cartime could sue me for fraud. So, we were forced to sign over the Evoque and take the Cactus back. I cannot explain to you how shocking this all was, I fainted on the garage forecourt , while we were the centre of speculation for a large group of onlookers, we felt like criminals. ​ That evening, my son asked me to give him the old uk registration number for the Cactus, which I gave him from the original purchase invoice, and the V5 green slip (which Liam had made a photocopy of).​ He did an online check , and it came up clear!!!! Our cactus had never had an accident, then we saw that the online check made by Cartime had done was for a different registration number , unbelievable. Our cactus had a registration number MK66 KUW, they had checked a car with a reg number MX66ZCN, a car that had been in a bad accident. ​ We have now found out why. The place we bought the cactus from had given us a warranty book for the wrong car, and this warranty book belonged to a car with the registration MX66ZCN. None is our fault, we simply wanted to buy a car, Cartime failed to ensure the car was in a saleable condition, and the original garage where I bought the cactus from, made a big error by putting the wrong warranty book in the wrong car. If due diligence had been followed and Cartime had checked the VIN numbers, or the V5 slip, instead of a hand written scrawl in the front of a warranty book, there would have been no problem. Wish I could give this company a ) rating. They really have no concern for customers.

TRADED MY CAR IN WHICH WAS A VOLVO V40 FOR A NISSAN QASHQAI WHICH I DIDNT OWE ANY MONEY ON WAS WORTH 400 POUND MORE THAN THE NISSAN BUT MARTIN A SALESMAN ASKED IF I WANTED FINANCE. I SAID NO I DONT NEED IT .. SO THEN WENT ON ABOUT THE WARRENTEE BEING FANTASTIC..IT ISNT ... BUT WHAT MAKES IT WORSE HE TOOK £2900 POUND OFF MY CAR AND PAID THERE WARRENTEE WITH IT THEN PUT ME ON FINANCE FOR THE DIFFERENCE..WHEN I THOUGHT IT WAS A WARRENTEE I WAS PAYING FOR BUT NO STUCK WITH 5 YEARS FINANCE . .. 1 WAY YES I KNOW I SHOULD OF CHECKED PAPER WORK PROPERLY. BEFORE I SIGNED IT . BUT LETS BE HONEST I DONT THINK MANY DO WAITING TO SEE A SOLICITOR.. NOT HAPPY CONNED 100%... Tony h

My initial experience with CarTime was very good. The salesman was very helpful and the selection of cars was good, and agreeing to buy a car went smoothly. When I went to collect the car we were left waiting for about 30-40 minutes. Despite there being many sales staff around, we had to wait for the salesmen whom we had seen previously. From an overheard comment I felt that, because I wasn't taking out a finance or servicing package, we weren't a priority. When I got home I realised there was no service history with the car except the sheet from CarTime's service department. I phoned several times and left messages, but the salesman never returned my call. When I received an email inviting me to write online reviews, I replied asking for information about the service history. They suggested that the history might be online with Seat, whom I approached and have been told they have no record of it being serviced. CarTime now tell me they have no record of the service history when they bought the car. Overall, I am very happy with the car, but felt the service from CarTime when I went to collect the car, and subsequently, have left a lot to be desired.