After buying a high end car for £28,000 from this garage I have had nothing but problems and a complete lack of customer service. One hour before the car was going to be delivered (I'm approximately two and a half hours away from the garage) I was informed that it had a major fault-as it was being delivered imminently I had already changed insurance cover etc. I then had a very long wait over the Christmas period whilst this was sorted. When the car was eventually delivered many weeks later I noticed immediately that it had a rattle and made Cavectra aware. They ok'ed a local garage having a look and said that they would pay for up to two hours of labour. I then had to call and chase for several weeks to get this payment and in the end I had to pay it myself and try and claim the money back. The local garage were unable to fix the fault. When my car was delivered Cavectra took over my courtesy car and had this in their care for several weeks. I have now found out that the car was returned damaged to Enterprise by them with a repair bill of just over £400 which Cavectra has refused to pay. Four months down the line I still have a car that is faulty and a dispute that does not look like it is going to be settled any time soon. The car is now booked in again to be fixed with the inconvenience that this will cause me and the cost of a courtesy car that will need to be covered. I have asked just to have a full refund for the car so will see what happens. I feel that they have taken advantage of the fact that I am a woman on my own and know very little about cars. I am surprised about how badly I have been treated as other reviews are so positive.

So far, so good Having an ingrained mistrust of anyone doing anything with cars (unfair?... Its just through experience). I decided to trust this company after reading other reviews. Bought a fiesta. Apart from a couple of things in the advert that don't exist... Such as tinted windows, DAB, cruise control, everything seems as it should be. Car came with mot. They set me up with tax. Nice drive. Brakes were changed as promised. Staff didn't pressure me. They left me to it. They let me test drive it (I got lost, was gone ages, expected a search party to be sent). All I can say is... So far so good. No problems. They said that they will fix things if needed. Next mot and service will be at mates rates. Happy bunny all around

I cannot recommend this dealership enough. Incredibly helpful and friendly team. Best experience buying a car I've ever had.

We identified what we thought was a simple problem on the test drive. They took their time but went the extra yard to ensure why was a a far more serious problem was completely rectified and that we were happy with the car. I would be timely recommend the Cavectra Centre.

Brought a Range Rover sport from the Cavectra Centre , the staff are very professional dealing with my request from start to finish also really polite , unlike some I’ve been too , so would really recommend these to anyone looking for agreat car A+

Excellent customer service with great staff....nothing is too much trouble....defo recommend Cavectra Centre to anyone looking for cars...i live in Kent and came to Essex for my car..mick ash jess and kush lovely people.