Terrible from start to, well not even a finish. The car was late due to an "incident", the courtesy car replacement could also not be delivered (so was a day late). When the car finally did arrive (and this isn't Cazoos fault as I lost my father the day before the original delivery), when we finally got to take it for a proper drive, was making a worrying noise. After having to take a day off at short notice to get the car checked over it turned out that BOTH rear wheel bearings had gone and needed to be replace, also during this check one tyre was on the limit of being legal and the other three need replacing asap. Then having to take another day off at short notice to get the bearings replaced, I explained what had happened requesting some form of compensation. I was then offered 12 months warranty, which would not cover the £250 quoted to replace the tyres. Following that I was offered the £250 to replace the tyres, which I accepted (though I should add now without the extended warranty). It has now been a month and they have failed several times to transfer the £250. They even had the cheek to tell me "I will now be closing this case." despite it not actually being closed. All in all a most appalling experience from start to god knows where it will end. I wish I'd spent my weekends looking round forecourts, it would have been quicker and less painful!

Have you seen the prices? Don't even ask about finance as it's laughable. And please ignor the daft adverts. Reads the reviews! STAY AWAY....

Range Rover Only had the car three weeks funny noise coming from the engine looks and I need to see the problem can see it’s been re-sprayed because of the overspray at front bumper now today of water coming into the car from the top window screen put in for complaint cannot fit for purpose please no not bye off cazoo

Car needed £1800 of work after 3 months of owning it. It’s only a 2017 reg. Needed a new adblue tank and Cazoo would only pay £1800 as couldn’t prove it was faulty at time of purchase. I don’t think you can be assured of the quality of a vehicle when buying online. Too much of a risk.

Bought yet another car from them, this is my second one, they part-exchanged the other one with outstanding finance. Whole process was as fast as the first time, had the car in 3 days, everything online. They've offered a very good value for the part- exchange, you just can't go wrong with them. Magnificent company. Pretty sure i'm gonna change this one as well in a year or two cause why not?! 😂 my brother has his car from them as well as i recommended. Perfect job Cazoo

Bought a car from Cazoo in June 2021 Bought a car from Cazoo in June 2021. Had a few issues along the way which were rectified after speaking with senior management. Mainly around the 300 point check never being documented. Nine months into owning the vehicle it has an oil leak and needs a replacement Lambda sensor, luckily (i thought) I had Cazoo warranty for 12 months. Logged on to get my car booked in and got a load of this from Bethan T: "It is the warranty provider that deals with claims under the warranty, we are not the warranty providers which means I am unable to advise further as to your issue being investigated and resolved " Not sorry the car you bought from us isn't working as it should after 9 months, or sorry you're going to have to get extra work done on a car that should be fit for purpose. Left my name and number for a manager to call me back but have no confidence this will happen. 18/3 - had an email from Trustpilot to say Cazoo needed more information from me to confirm I’d had a genuine experience with Cazoo. Well I’ve bought two vehicles and ended up having a conversation with the Group Customer Experience Director Katherine at the end of last year. So I feel I’ve had a genuine experience. If you wish to contact me Cazoo I left my number with Bethan T on your live chat team.

Having never bought a car on-line without actually inspecting it I was a bit nervous about the whole process so it was with some concern when I pressed the 'buy now' button, but I had nothing to fear. Everything when exactly as they said. I collected my car from the Cazoo centre in Ipswich. When I arrived I was met with a pleasant and polite salesman who offered me coffee or a cold drink, we then sat down at a table to go through the handover. The car was parked beside us and I looked around at my leisure, the salesman showed me how to operated the infotainment unit and how to connect my phone .. The whole process was enjoyable and no rush.. I asked lots of questions which were answered politely. The car was beautifully prepared and I was very impressed with the attention to detail. No hesitation in recommending this dealer.

Might be the worst ever. Could list 15 examples. but one from today, Cazoo booked a service two weeks for me, but when I arrived, Cazoo had cancelled it! Never told me, just cancelled it. Wasted over an hour of my time during a working day, cost of petrol. Just the worst ever.