Bought a car February 2022 after our car was stolen at Christmas. Had just started a job so treat ourselves to a £10000 car (a lot for us) bought on the Friday, DPF light came on Sunday. Was gutted as had had problems with another cars DPF. The guy at the garage assured us he would fix it and after sending it with nearly a full tank of fuel he it returned over a week later with dpf light off and hardly any fuel. Lasted a few days then light back on. I wanted our money back but he assured us it would get fixed. My husband felt reassured so they kept our car again for three weeks this time with another full tank of fuel. We got it back three weeks later and the light came on again after a few days. They had replaced a sensor but my fear was it was something else. They agreed to send the car to a third party mechanic we trust so we felt that at least it would get sorted. The mechanic cleaned the dpf and we got the car back and drove it until the DPF light came back on. I was starting to feel really anxious now that we were paying the repayments for the car, insurance and so on and I had been using my husbands works van all this time whilst it was in the garage. Not convenient for my husbands business! We were assured that we would get our money back but he wanted to fix it so we agreed to try again. The garage cleaned the filter again but no joy. The mechanic kept the car to see if he could find out the problem. Several weeks later his conclusion was to replace the dpf but new century motors wanted to send to Mazda. We asked for our money back now as we desperately need a car. We have not heard anything! Even offered to have another one of his cars instead to save time but nothing. I am in bits, still no car, can’t afford another one! It is now half way through May 2022!!!

On the 09/07/2021, I came across a 1.6 DCi GT Line Renault Megane GT Line Sport Coupe 3dr that was advertised for sale by a Century Motors (Sheffield) Limited. The vehicle was advertised at £3,690.00 with a full-service history and no advisories on the MOT history. Before making any enquiries, I carried out some checks on the dealer and vehicle online and found out through Google and Companies House that they were a small, well established family business located in Sheffield. I also took the time to read their reviews on Auto Trader and Google, which at the time gave me the impression they had a good reputation. I also carried out an MOT history check to ensure there was nothing major on the previous tests. Having got to this point, on the 02/07/2021, I phoned Century Motors (Sheffield) Limited to ask some specific questions about the vehicle and deposit required to secure a viewing/test drive. I had to leave a message for the Manager (Ryan) to call me back. Whilst waiting for a call back, to my surprise that afternoon the price of the vehicle had increased from the advertised £3,690.00 to £3,990.00. I sent an email to Ryan to challenge this and prompt him to call me back. Ryan advised me that they had studied the car closely and they are the cheapest way into a GT Line by at least £200.00 and had made a pricing error. Despite this and the difficulties getting hold of Ryan, I was able to speak to him on the phone and cover off the deposit required, delivery costs, warranty, MOT, service history paperwork/receipts and if there were any mechanical issues. Ryan assured me over the phone that the vehicle was in good order (currently being used) and would come with 12 months MOT and a service, with the clutch and gearbox working as expected. Furthermore, they would honor the original price of the vehicle. I subsequently paid a £200.00 deposit and agreed to view and test drive the vehicle on the 09/07/2021 with my father. On the 09/07/2021 I travelled from Wolverhampton to Sheffield with my father on the train. I was 95% sure that I would be buying the vehicle, so Ryan agreed to pick us up from the train station. We were left waiting about half an hour before we were eventually picked up by a member of staff who works on site. When we arrived, we were briefly greeted by Ryan who said the vehicle was open and we were free to look around and if we had any questions to let him know. We were left to look over the vehicle ourselves and the only thing left to do was to test drive the car. Ryan provided us with a trade plate and directions to test drive the car. There were a few imperfections with the car, however it was to be expected for car nearly 10 years old. I also noticed that the milage had increased by 1000 miles. I tried to negotiate the price down, however Ryan was reluctant to move on the price, due to it’s rarity and current condition. I subsequently agreed to pay the remaining balance and take the car – as I required it for my career in the Police. Fast forward 6 months and on the 09/01/2022 I felt a knocking noise when steering, so I arranged for the vehicle to be checked a week later by a local well-known garage. I didn’t drive the vehicle for a week, until the day of the appointment which was on the 17/01/2022. The garage inspected the vehicle and found that there was a list of problems as follows: NSF top mount bearing rough on rotation £89 NSF track rod end has play £69 NSF drop link has play £69 NSF wheel binding – discs 70% worn pads 50% worn £169 OSF track rod end has play £69 OSF wheel rough when rotated – could be disc corrosion OSR discs badly pitted OSR wheel binding unable to check bearing £220 Both rear spring broken at top £260 Oil leak and undertray deformed/damaged Circa £940.00+ I have owned the car for approximately 6 months and driven it circa 2,100 miles. The garage who checked the vehicle over informed me that the repairs above are inconstant with being driven 2,100 miles. They said that the majority of the parts listed above take at least a year to start showing signs of wear or need replacing. This leads me to believe that the car was put through the MOT with the issues mentioned and no service had been carried out at the time of the MOT as I was led to believe. I have had no choice but to sell the car online, as I could not afford to get all of the repairs done and it was too dangerous to sell on without getting the springs done as a minimum. I am now out of pocket by £200.00 and having to find a safe/reliable car with the remaining money. I strongly recommend that you avoid this dealer at all costs. If you are not convinced by this review, and still decide to buy a car, I would recommend going over it in fine detail before purchasing. I was sold a car that was supposed to have been known to the dealer, well looked after with a full-service history and clean MOT. This was not the case as the vehicle required extensive repairs which were inconsistent with being driven just over 2000 miles/6 months – see proof of repairs. I have reported the garage to the DVSA Intelligence Unit in the hope they carry out an investigation.

I bought my car in January this year and yes initially I was very impressed with the sales team. Ryan Went above and beyond. However the minute there was any issues, the customer service has been less than satisfactory! They are unhelpful, extremely dishonest and do not stand by the company values they are apparently so proud of. For example, i was given a number of a garage closer to home to help me out. Multiple times we arranged for me to take my car in and each time there was always an excuse as to why I couldn't go. The part wasn't in, the garage was snowed under. His diary wasn't in front of him and he'd call me back. Obviously he never did. I gave up trying. The car was also meant to have been fitted with a brand new part concerning the heating. One year warranty it came with. However again when I tried to get it back, to century motors this time, it never happened. I phoned the day before I was due to take it in and I wasn't booked in at the workshop, they had no idea I was coming or even any details about the car/issue. They spoke to Ryan and came back on the phone stating the mechanic had covid! That I could take the car and leave it with them for a couple of days, but they couldn't tell me how long it might take. I explained I needed my car as I'm a nurse for the NHS, that I didn't live locally. Needless to say I've gone else where to get it sorted. I feel well and truly fobbed off by this garage and all it's staff!