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15 reviews from our car dealer reviews community
Leave a review for Chandlers Brighton BMW
Leave a review

15 reviews from our car dealer reviews community

Leave a review for Chandlers Brighton BMW
Leave a review
"Do not use go somewhere else"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited Chandlers BMW in Brighton alone, without my trade in vehicle and was dealt with by Seam Mumford. He sent me a video of the car I was interested in so I could show my wife. He took details of my trade in and promised to get back to me with a trade in price. Despite an email reminder from me, I have heard nothing fro Sean MUMFORD. SO after three days I have decided to look elsewhere. I am very disappointed and see from other reviews that they do not consider customer service to be.important. MY ADVICE,JUST GO SOMEWHERE ELSE.

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"Terrible experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Team communication at Chandlers BMW Brighton is a huge problem. They do not care if customers are treated badly.

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+5 Found this review helpful
"A very bad experience!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bad experience at Chandlers BMW in Brighton unfortunately. The underlying issue? A very bad sales rep! Driving over 350 miles to view a car that was not worth the trip. The car was clearly not taken care of (internally), but such details were hidden, even though the sales rep knew how far we were travelling. To make the best of the sad situation, we thought lets take the car for a test drive - the drive quality may outweigh the cosmetics we thought - unfortunately it didn't. To top it all up the sales rep had a stinking attitude - a really stinking attitude.

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"Worst auto body Chandlers BMW"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When I picked up my car the original damage had been repaired but in the process substantially more damage was caused to the strap above and below the bumper. The next day, after I had to chase them up, it was agreed that something went very wrong and Chandlers agreed to pick up the car to fix the damage they caused. In the end they had my car over a week in total, and caused again more damage, having to order in more parts, delaying the return of my vehicle. I must say that I would be very reluctant to return my vehicle to their shop in the future.

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+5 Found this review helpful
"lost customer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I cannot believe the lack of communication i received from the salesman at Chandlers Brighton BMW when I inquired about a car that was on the website. He wasn't sure they had it, took my number and said he would call back but he never did. Subsequently I called another BMW dealership and guess what, I bought their car instead. Surely this must go down as the worse customer service ever. Maybe he didn't want to sell a car that day. I would welcome some sort of explanation as my new car might be serviced by chandlers as they are my local dealer but then again maybe i cant be bothered either.

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Dealership Information

Chandlers Brighton BMW is an Franchise dealership that is based in Brighton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews1.4 out of 5 stars — Rated Terrible
Excellent
1
Very Good
0
Average
1
Poor
2
Terrible
11

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  • Contact Information

    Address

    Chandlers Brighton BMW
    BMW House Victoria Road
    Brighton
    Brighton and Hove
    BN41 1YH

    Get in touch

    01273 423312
    http://www.chandlersbrightonbmw.co.uk

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    6%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Chandlers Brighton BMW

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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