I purchased a new MG car for my wife in December from the Southport branch. We had to take her newly purchased car back to their service department, as the number plate light didn't work. During the two hour wait for the car we had a look at a Suzuki Swift, as our daughter's car was getting old. A salesman chatted with us about the car and told us we would be eligible for a £250 referral bonus if she were to buy the car. She subsequently bought the car and she confirmed with the sales staff, at the time of purchase, that the £250 referral bonus would be paid. In April, not having heard anything about the referral bonus, I contacted a salesman by email, as he had dealt with our MG purchase. He said that he needed my bank details in order to pay the amount, which I sent to him on 23rd April. He also confirmed, on that date, that the amount would be £250. On 20th May I contacted him to ask what was happening. He said that he would chase it up. Nothing happened regarding payment. I have since corresponded with another member of the sales staff, who originally offered us the referral bonus, who said he would chase up the payment. Still nothing happened and on 30 July he told me, in response to an email, that he had forwarded the matter to his sales manager, who would be chasing up the payment. Unfortunately nothing has been received, and no one has contacted me since! It is only for a relatively small amount, but the matter has now become very frustrating as it was part of our daughter's car deal. No one likes to be ignored! So far I have left five phone messages, which no one replies to, and to date fifteen emails to members of the sales team.  It has spoiled the previously pleasant experience of buying two cars from this company. If they offer an incentive like this in order to sell cars it is shameful that their after-sales practice would seem to be 'ignore them and they'll eventually go away!' I could not be more disappointed! We've been cheated, lied to and ignored by this company. Be very careful if you consider buying from them!

Worst dealership I’ve ever used. Bought a KIA Niro March 23 and after a week fault on front sensor, took 3 goes to diagnose, 7 months for the part to arrive and offered a new replacement car which took another 5 months to arrive. Head of Sales condescending, Phil Clay MD not interested and doesn’t respond to complaints, Group ahead of Sales uninterested, NEVER BUY FROM THIS COMPANY. Eventually got a new car which I’ve sold, but even got an invoice showing I owed money and they couldn’t be bothered to resolve for me. Steer clear of Chapelhouse and KIA as both uninterested in customers.

Community nurse here, needed a replacement car asap as my fleet car was being returned. As an essential car driver I needed a reliable car with good space and a satnav. The sale itself went well and I believe the adviser sold the car in good faith. A week or so after purchase the car battery died and AA attended and it needed replacement, the satnav also disappeared. Not a big problem as the sales adviser was helpful and it was sorted in a day or so. After this the car battery died again and the satnav didn't return. The nightmare then began of repeated attempts to get some sense or communication from the dealership. The clock was ticking on my work car and it became extremely stressful, my sister (also a nurse) had lent me all of her savings to fund the car (she was a returning customer to Chapelhouse, which counted for nothing). The car went to a manufacturer garage and then sat there for 2 weeks after the work was completed. In this time the battery went flat again waiting for the nod from someone at Chapelhouse. I received legal advice to request to return the car after the second breakdown and was totally ignored, aside from some 'nonsense' (to quote a consumer rights solicitor) about batteries not counting in a returns policy. I lost patience when it became clear this company were aware of the situation at a reasonably high management level and really didn't care if I lost my job or they robbed someone of their savings. I eventually pulled the car myself from the manufacturer's garage and the helpful advisor there told me the car couldn't have integrated satnav (whatever navigation system was there on the test drive and before the first breakdown is a puzzle). Also informed of a mystery grease they had to remove from the back brakes which were 70% worn and quite a worry to them. Nurses tend not to have the time or money for a drawn out arbitration and court case, let alone weeks of stonewalling from people across the company at managerial level (including 'compliance' which is hilarious now I look back). We had to take the financial hit ( which was substantial) and trade the car in as I need a work car asap. If you're a masochist with money to burn and a solicitor who has read a pamphlet on the Consumer Rights Act this is the dealership for you, if you are just a normal hard working person please avoid this appalling company

Huge thanks to Jay, and the guys in the service department at Chapelhouse Southport. Absolutely saved the day, and potentially our holiday this year. Jay kept us informed all the way through the process, and, unlike many people you encounter nowadays, kept his promise to do all he could to resolve the issues we were experiencing with our car. So once again, a huge thank you to the girls and boys at Chapelhouse Southport, and especially Jay, for great service, and promises kept. Thanks. Lou, Joe, & Kids.