Jonathan May from Chequers Motor Company in response to Chequers

Michael, thank you for our 5 star review and for your recent purchase of a Ford Transit Custom. These vans are great workhorses and give your business a great look. Kind regards Jonathan

Jonathan May from Chequers Motor Company in response to Mercedes’ c class

Alf thank you so much for our 5 star review and for travelling such a distance to get to us. The Mercedes C Class is a fantastic car and will serve you well. I’m glad we were able to resolve the problem that happened quickly and that it did not shadow the enjoyment of your new car. Thank you for your business regards Jonathan

Jonathan May from Chequers Motor Company in response to VW Polo

Thank you so much for our 5 Star review and I'm really glad you enjoyed the Chequers experience! The Polo is a great little first car and will be the reliable car you need it to be. Many thanks again for your business and I look forward to seeing you in the future. Kindest Regards Jonathan

Jonathan May from Chequers Motor Company in response to One of the best dealers out there!

Thank you Steve for our 5 star review! We are very pleased to hear you enjoyed the Chequers experience. The Golf ATC is an awesome car and will service you well. Thank you for taking the time to review our business and for the friend recommendations.

Jonathan May from Chequers Motor Company in response to Highly Recommended, Family Business 5*

Sean, It was lovely to meet you and to have the pleasure of your business. Thank you so much for our 5 Star Review and kind words, In these difficult times with social distancing and keeping things as contactless as possible we are glad you enjoyed the experience and the car. Stay safe Kind regards Jonathan May

Jonathan May from Chequers Motor Company in response to Had to go to Court to get my money back

Thank you for reviewing our business from your purchase in 2019. We are disappointed that you have decided to leave such a negative review and that you've not been either fair or factual about what actually happened. Accordingly, I would like to correct some of your points. Mr Dajani purchased a Chrysler Voyager 2012 from Chequers Motor Company in November 2019. He did not, as stated in the review, collect the car from our offices; rather, my wife and I personally delivered the car to Mr Dajani at his home in Andover. Two days later, Mr Dajani emailed me to complain about three items: a chip in the windscreen, which I assured him had been repaired and he accepted; a loose trim, which Mr Dajani volunteered to glue; and a non-functioning lane departure warning light, which came on a door mirror. The fault was due to the driver's mirror having been replaced with a standard mirror (i.e. a mirror without departure warning) and would have cost £590 to replace. I gave the option to Mr Dajani to return the car and receive a refund. Instead, without checking with me first, Mr Dajani authorised a garage to replace the mirror with one fitted with lane departure warning technology, and sent me the invoice. I declined to pay the invoice on the grounds that I had not authorised the work to be done. Mr Dajani subsequently raised a small claim in February 2020. Mr Dajani's claim was for £741.91, including all court costs. It was approved by the court ONLY on the basis that the car had been incorrectly listed as featuring “lane departure warning”. The delay in obtaining judgement was not due to any inaction on my part but by Covid shutting down business during lockdown and the court deferring the hearing until August 2020. I paid the agreed amount in full within 24 hours of the small claims court judgement being issued. This file - less any GDPR sensitive information - is available to any customer who wishes to look at it backing up my statement. Since I started Chequers 10 years ago, my ethos has always remained the same: be transparent, be honest and be fair. I have always stuck by these core beliefs. I understand that I’m not always going to keep every customer 100% happy but we really do try -- and the number of five star reviews on this and other customer review sites are testament to that. Even during a pandemic, we have jumped through hoops to keep our customers satisfied and our family business alive. In this case, a customer has been fully compensated for an incorrect advert description, and measures have been put in place to prevent this happening again. Jonathan May Propietor

Sultan Dajani in response to Had to go to Court to get my money back

I asked Mr May for a refund or a repair and he agreed to all repairs including the blind spot assist. At first Mr May denied he knew the car was advertised with Park Assist (had to forward him his own advert), then on the 29th Nov. 2019 he said it was non-repairable. 29.11.19 (by email): "Thank you for your email Sid, I have looked into your concerns and the windscreen has had a repair byautoglass. I have looked at the Bindspot message online and it appears that there is a lot of concerns on thissystem failing due to water damage in the control panel which is behind the front bumper. As it is a waterdamaged component it is not repairable." Finally, on asking for a refund. He agreed for a garage to look at and repair on the malfunctioning heating system, the faulty rear windscreen wiper and the broken Blind Spot Assist. The garage also had to put on a new back seat flap as it could not get glued on. 11.12.19 (email) "Thank you for your email, yes happy for you to book the car with Hendy’s to look into the items listed below.please get them to call me once they have looked at the vehicle." Works were agreed and My May asked me to source a convenient garage near me which was an extra burden to me even though he' agreed to settle the repairs (all on email). Unfortunately the main garage emailed they couldn't get a spare part and so I sourced it from another garage. The judge ruled, it didn't matter about involving the second garage, Mr May had a duty to sell the car as advertised. During this whole dispute I asked for refunds, even during my course of 'Letters Before Action'. But he never acknowledged my request. And although the car works fine now, the rigmarole and then the court action should have been avoided. My advice remains - keep all your emails and correspondences filed and stored safely. It's prudent and if I didn't I'd be out of pocket and with a duff car.