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Very happy with my purchase from cherrywood, never felt pressured into buying and am happy with the overall service
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Staff from Cherrywood Cars (CLOSED DOWN) in response to Good car sales
We would like to thank you for taking time to leave a rating, we are pleased that you have had an excellent experience with us and we hope to see you again in the near future:)
Stay away from Cherrywood Cars at all costs. The cars may seem cheap but they are cheap for a reason. I am currently having to take out a claim and report to trading standards. I placed a deposit on a car after I made contact and they gave me a walk around video. when I got to the garage the two biggest faults (up to that point) which was a hole you from which could almost put your hand in on the back bumper and under the valet paper in the driver foot well was a hole in the carpet you could put 2 hands in! so much for very good condition for a 6yr old car. after negotiating a small deduction for the bumper as I missed the carpet as it was hidden I drove the car home after being promised all the service records mot and warranty is sent through electronically within 48hrs. on the way home the diesel particulate filter light came on. I didn't panic and went through what the handbook suggests but it is a genuine fault and needs fixing... funnily enough NOT covered on the warranty. car was advertised as with all his other cars as having a full mot which it wouldn't pass with this warning light on which is easily reset.... funnily enough my car only has 10 months mot not 12 as every car is advertised..... so I report it to the garage on the number they gave me on auto trader. no reply... no call back... I called back and then they said as it had left it's through after sales and warranty... knowing full well it's not covered. 2 weeks down the line... they still refuse to fix it... they make no effort to return several repeated emails and texts and I am still awaiting my service... mot and warranty as promised 2 weeks ago. if you want to chance your arm visit Cherrywood Cars and spin the roulette wheel... oh and they try and get you to leave feedback within 24hrs to gain an extra 3 months warranty... I wonder why the 24hr cap is in place. Avoid these at all costs!!!
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Craig Barrows in response to Avoid Cherrywood Cars at all costs
I have proof of everything including your lies in response... how about we speak to customer services on the site and I will forward my messages and pictures? You lied at least 4 times in reply. I wish I had looked into exactly who owned Cherrywood before buying a car there.
Staff from Cherrywood Cars (CLOSED DOWN) in response to Avoid Cherrywood Cars at all costs
Mr Barrows, yet again, we are offering you publicly, either a FULL REFUND for your car, or to bring the car back to us where we will get the issue rectified This has been offered to you on several occasions, by email and on the phone,however, you have refused it. You can continue to bombard every social media site with your public rants and accusations, as much as you want to, our offer still stands publicly.
Craig Barrows in response to Avoid Cherrywood Cars at all costs
Why would I bring it back? You hid it in the first place. I have found more than 1 review where you haven't repaired it after several attempts with other customers.
Friendly staff, well presented showroom and a good selection of cars for a wide range of budgets. The car I test drove had a fault which was a little concerning but they agreed to fix the problem before sale without quibble, and included a service. I have not picked up the car yet but if the experience is as good as my first impression, then I will be a happy man.
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Made car shopping easy, no hassle,simple Went to see a car that had ony just arrived the night before and was being prepared at the time - they took it out of the valeting bay so I could test drive and when we agreed a deal including a px they insisted on incluing a quick service and clean for piece of mind. Great to deal with, really friendly and helpful - pleasurable to deal with, good service.
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Very happy with the sales and customer service experience here, will be back in future
Reviewer has confirmed their email address
Friendly service, very helpful and informative, car was exactly as described, fantastic value, couldn't of asked for more l. Would highly recommend Cherrywood Cars.
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Helpful without being pushy. Could be a little more informed about car features.
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Staff from Cherrywood Cars (CLOSED DOWN) in response to Quick service. Good advice
We would like to thank you for taking time to leave a rating, we are pleased that you have had an excellent experience with us and we hope to see you again in the near future:)
I have recently brought a car from Cherrywood Cars, which the staff are very friendly.
Reviewer has confirmed their email address
Staff from Cherrywood Cars (CLOSED DOWN) in response to Good service
We would like to thank you for taking time to leave a rating, we are pleased that you have had an excellent experience with us and we hope to see you again in the near future:)
Cherrywood Cars are great people to deal with and not pushy on trying to sell anything to you. They really make sure you feel comfortable while in the show room and nothing is to much trouble.
Reviewer has confirmed their email address
Good customer service, very pleased with sale.
Reviewer has confirmed their email address
Car Dealer Reviews has been informed that Cherrywood Cars has closed down and is no longer trading from this premises.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Cherrywood Cars (CLOSED DOWN)
Unit E 5A Astwood Business Park
Redditch
Worcestershire
B96 6HH
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