Title: Disappointing Customer Service Experience at Audi Chingford Review: My recent encounter with Audi Chingford was deeply disappointing, and I feel compelled to share my feedback. As a loyal Audi customer, I expected a level of service that unfortunately was not met. Communication proved to be a significant challenge throughout my interaction with the dealership. Despite numerous attempts to address concerns regarding a Motability car order for my father, communication from the dealership staff, particularly our point of contact, Alex Mais, was severely lacking. Each time I called, Jess, the front desk receptionist, was my point of contact. While she dutifully assured me that my concerns would be escalated to the managers for a callback, regrettably, these promises were not fulfilled. Subsequently, I had to take matters into my own hands and cancel the order through Motability, as the dealership failed to provide the necessary support or guidance. To my shock, I discovered that the dealership was refusing to refund the £1000 deposit, despite the cancellation being initiated from my end. Additionally, no mention of a cancellation fee was made during the initial car order process, nor when I requested to cancel the order. Furthermore, a subsequent phone call from the sales executive, Rubi/Ruby, left much to be desired. The conversation was marked by an unprofessional demeanor, which was disheartening and disrespectful. Overall, my experience with Audi Chingford fell short of expectations, primarily due to communication issues, lack of transparency regarding fees, and poor customer service. I hope this feedback serves as an opportunity for improvement in customer service practices.

STAY CLEAR!!!! CHINGFORD AUDI ARE A SCAM!!!! 0 STARS!!!! People stay clear from this dealership, I was an avid customer and someone whom recommended friends and family to this brand and dealership. However, the last TWO vehicles I’ve brought from this dealership have been FAULTY and NOT HEALTH CHECKED. Initially, in Feb 2022 I brought an Audi S3 from this place, which I was told had been health checked and prepared to a professional and high standard. But after, a noise in the suspension the car was taken in for work and it was discovered that it had been RE-MAPED. What that means is the previous owner had tuned the car to have more performance. This was highly unsafe and unreliable. The Manger at the time called me and explain how apologetic he was and he didn’t know how this had gone through their health check. I was sold car with a warranty that was not legally viable to be on road. However, I took the Manager’s word, that it was an anomaly and accepted his offer of giving the car back, getting a settlement and I press the matter no further. Couple Months down the line, I brought ANOTHER Audi S3 from this dealership in October 2022. Within the first 4 months of my ownership a gearbox issue developed in the car. I booked it with Audi warranty and they told me it was a module and that it will be replaced. Once I got my car back I realised the car was behaving odd and did not feel right. I booked another appointment to have my car looked at. The servicing manger and the member of the repair team did visual checks and a test drive before telling me that there was no problem. Couple days later, my Gearbox FULLY BROKE!! I was no longer able to select a gear or engage reverse. My car had to be recovered back to Chingford Audi. I conversed with the Manger telling him I was no longer comfortable in using and driving this car as it would give me constant anxiety and stress not knowing if the gearbox would break again. (As I had told them the car was acting funny prior to the gearbox braking) He told me it was just another module and that they would repair it. I no longer feel safe in this car and requested a settlement of my term. But the Management Team of Chingford Audi, have decided that to settle my term I have to pay them upwards of £1500. So I’m being punished and being forced to pay for a faulty car? I’ve given this company the benefit of the doubt with my last car and not pressed or left a bad review. However this time I want all the public to know that they’re rude, unprofessional and genuine have no compassion. I’m paying insurance and finance on a car that I’ve not used one day this month and in addition they want me to pay nearly £2000 to get out of a finance term. Because they’ve sold me a faulty car? This is NOT FAIR. People BURN your money before you give it to Chingford Audi. I’ve been in Contact with Audi UK and even there were unable to help as this dealership dodged their calls and then told them they would not budge on their price. STAY CLEAR PEOPLE DONT GO THROUGH THE STRESS THIS DEALERSHIP IS PUTTING ME THROUGH

They sold me a faulty car for 24K, and in less than 2 week, I wanted to practise my legal rights of returning the car. I even sent them a video file showing the faults clearly. They asked to bring the car so their own technicians can decide whether the car is faulty or not!!!!!! I did take my car to them thinking it is Audi and they should be a legitimate company. The technician just called me saying that there is nothing wrong with the car!!! I said, well I have sent you a video showing the fault!! once he heard this, he changed his mind and said we will check it again!!!! If I don't get my money back, I am hiring a No win no fees solicitor to sue them.

I put a deposit down on a car at Chingford Audi to secure it. The next day they sold it to someone else without consultation. No integrity, completely unethical. Completely wasted my time. I would avoid at all costs.

I could write a book with the incompetence of the staff at Chingford Audi. I signed the vehicle order form, paid my deposit for a vehicle and the salesman didn't order the car. The finance information and the price of the car was also wrong. Management are like thugs, I sold my car in preperation of new car and I will be car-less due to the misrepresentation of a car saleman which also has a financial impact as I now have to hire a car until I source a new one. The management have no duty of care or customer service. I would steer clear of Chingford Audi and Group 1 Automotive at all costs.

I have just purchased a new Audi A7 Sportback from Audi in Chingford. The experience from start to finish was fantastic. I was dealing with Alex Vincent who kept me updated through the whole process, even on his days off! I would certainly recommend Chingford Audi for anyone looking to buy an Audi.