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Leave a review for Chorley Group MG Chorley
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1 review from our car dealer reviews community

Leave a review for Chorley Group MG Chorley
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"AVOID AVOID AVOID"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would avoid MG like the plague !! I am a service advisor and have been for easily 10 years and I would never treat a customer the way my father has been treat! He bought a brand new MG HS last year and has had nothing but problems with the brakes and a juddering gearbox, which I’m aware is common fault with the gearbox but conveniently no one from the dealerships can fault it. It’s been in several times for this issue and the first time he was told they had opened a technical case with MG to which my dad heard nothing further, knowing the motor trade like the back of my hand, I know that when a technical case is raised it’s because they suspect a fault, since that day he has been told no technical case was ever opened, after speaking to the dealership manager due to my utter disgust at the way my dad had been treat he fobbed it off as a characteristic of the car which is a load of … because it didn’t do it on a test drive and hadn’t done it up to the time my dad booked it in! My dad is in very bad health and is being expected to keep bringing it back in to the dealership and arrange lifts backwards and forwards, at no point has anyone every offered to collect the vehicle and offer him a courtesy car, if I was the service advisor that’s the first thing I’d of done! We have contacted customer care regarding the whole situation and just like the dealership they are utterly useless to say the least and not interested one bit in customer experience/service. Personally I feel Chorley MG are as useful as a cold and Gary Smart at customer care has no customer care skills whatsoever and is doing the company no favours whatsoever!!! I will be posting the review anywhere possible to warn people away from MG! Out of all the car me and my family have had, MG is by far the worst !!!!!!!!! & a massive regret!

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Dealership Information

Multi-award winning automotive family business with over 30 years experience operating across the North West of England. Our founding motto "Big enough to cope, small enough to care." is our promise to provide you with a reliable and affordable service across a wide range of new and used vehicles.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
1 reviews1 out of 5 stars — Rated Terrible
Excellent
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0
Average
0
Poor
0
Terrible
1

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  • Contact Information

    Address

    Chorley Group MG Chorley
    Ackhurst Road
    Chorley
    Lancashire
    PR7 1NN

    Get in touch

    01257 240614
    https://www.chorleygroup.co.uk/

    Opening times
    Mon 08.30 - 19.00
    Tue 08.30 - 19.00
    Wed 08.30 - 19.00
    Thu 08.30 - 19.00
    Fri 08.30 - 19.00
    Sat 08.30 - 17.30
    Sun 11.00 - 17.00

    Dealership Statistics

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    Additional Information About Chorley Group MG Chorley

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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