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Took my motability car in for its 2nd service and received excellent service from James Lock. He helped arrange our service at a time to suit us and was on hand to explain everything when we dropped the car off and picked it up. As someone with little knowledge of cars I really appreciated his help and guidance.
Reviewer has confirmed their email address
John is the best person to meet if anyone need to buy a car in here. His work is brilliant from start to end. He helped a lot for us to find a good car. His service is amazing. Thank You John
AVOID, Put wrong ammount on finance document - and ghosting me to not ammend it, also promised money off car as it was covered in scratches and overspray despite being described "Mint" and still waiting for the cheque that was promised and stamped on the paperwork for, the branch said if i had proof the car wasnt listed for the price - then to send the evidence over, once evidence was submitted i was ghosted, HQ launched investigation and upon evidence being submitted - now being ghosted, Car also has service vehicle soon (which is actually an engine managment light on vauxhalls) the car left the dealership that way as they cleared it, and is now an everyday reminder to never use stoneacre again. Id rather use Arnold Clarke than go here again, or peter vardy, You've been warned - DO NOT spend your money here.
My experience with the Stonecare Nottingham staff has been nothing but exceptional all the way through. This is my 2nd new car from Stonecare and I truly love it. All levels of staff have been just super,polite,pleasant,supportive, good communication and all the way through the whole process of buying my new car. Clear explanation with everything documentation etc I was not rushed in any way. They went that extra mile to make sure that I was 100% happy with everything. Warm happy atmosphere throughout and the team appeared to work well together. We had some laughs and overall it was a very pleasant experience. A huge thank you to lovely Lewis,Lee,Gareth,Sam and all,I think your just a great team.from the top down I would most definitely be recommending Stonecare Nottingham to others in the future. Lovely jubbly guys lots of love & hugs.to all. I am sure that I will be seeing you all again sometime soon. THANK YOU Xxxx😁💕😘
Reviewer has confirmed their email address
Avoid at any costs. No customer service. You will be left without a car and money. 4 weeks and they still don’t know what’s wrong with a car and what repairs are left. Lies and promises of update , not worth the hustle.
James and the manageress Stef-fanny are the worst salesman I’ve had the misfortune of dealing with. Avoid at all costs
Reviewer has confirmed their email address
I bought a car from this company last summer, Worst experience ever. They put me off collecting the car for weeks and weeks. When I collected the car, it stank of cigarettes, it had been given a very light clean, Drove home 2.5 hours and it had multiple problems. They had given it an MOT, I took it immediately the next day for another MOT and it failed. Because of the distance to travel I had the car repaired locally and sone acre refunded me some money. But it was after a long and drawn out battle. Think twice before using this branch. I think they give stone acre a bad name. I wish I had read the reviews before spending over 20K on a second hand car!
Reviewer has confirmed their email address
I personally think instead of 'car dealership' the term 'cowboy outfit' would be more appropriate. I bought a car at 42,752 miles from Nottingham branch in May 2020 when I was pregnant with my fifth child as I needed a seven seater and am the only driver in my household. The branch gave the vehicle a clean MOT at 48,837 miles in may 2021. Four weeks after this the vehicle started emitting blue smoke from the exhaust. I took the vehicle back to branch and was told the smoke was not abnormal/excessive and to bring it back in 1,000 miles. I took the vehicle back less than 400 miles later when it had used all the oil they topped it up with previously. At that point it apparently needed £2,000 worth of work doing total, including on the brakes. Please note at this time they also tried to state that the smoke was caused by a broken rocker gasket cover, I have it on multiple accounts from various mechanics (including my dad who used to be a mechanic for the likes Citroen etc) that this would not cause blue smoke from the exhaust. Due to not being happy with this especially considering the MOT I took the vehicle to a garage I have happily used many times and they stated that everything stoneacre said needed doing was incorrect. I then spoke to an after sales manager who stated that the difference in previous diagnosis was due to the different checks they had done, I told him I didn't find this to be acceptable and we agreed the branch would again look at the car, this happened in September 2021 and initially I was told what I was told the first time they looked at the car, I then complained and they again looked at the vehicle and this time stated it need its engine taken apart. In the end due to no confidence in the branch I took the vehicle to be fixed elsewhere and that mechanic was able to on first inspection tell me it was the piston rings and supply me with images. At no point did the branch even mention piston rings. Please also note on more than one occasion did the branch send my V5 to the wrong address and also call me by the wrong name and send out documentation to my address in my mothers name (my mother is the owner I am the registered keeper and we don't live at the same address). Before the vehicle was fixed I asked the branch about my warranty and they said they had no record of it. I have an email from them confirming my warranty. I also feel I should mention that staff members are known to leave reviews about them without mentioning their employment, including on a website that head office apparently have no knowledge of but have replied to the initial review. Concerning one of the review sites used for the review in question, I was told by the company that that review has been taken down (as if that makes it better) and that any other review issues by members of staff are between Stoneacre and the website in question, and that different websites have different rules concerning this sort of thing, this I fundamentally disagree with because I think if Stoneacre are willing to put out misleading reviews then the public should be made aware. The fact that Stoneacre have also on more than one occasion tried to state there was no real problem with the car (the comment about not excessive smoke), I would challenge how that can be true when the piston rings were broken. I have images of the reviews and diagnosis in question and would be happy to supply them to anybody who wishes to see these as well as the images and the report by the mechanic who eventually fixed the vehicle.
Reviewer has confirmed their email address
Very happy with the service from Stoneacre Nottingham especially Lewis who was lovely and patient with both of us Thankyou Lewis
Reviewer has confirmed their email address
I am angry with sales person James. I bought a used Suzuki Vitara from him on 9/11, with only one car key at the moment as he explained that previous owner lost and he promised to find it out. Now 21/12, no reply or action from him even i have contacted him for many times, what can I do!
Chris Variava Nottingham Road was acquired by the Stoneacre Group in Feb 2018.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Stoneacre Nottingham
431-461 Nottingham Road
Nottingham
Nottingham
NG6 0FB
0115 828 4408
https://www.stoneacre.co.uk/dealership/stoneacre-nottingham
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