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I bought a Jaguar XF 2016 from Danny at chrome motors. I had problems with an engine management light but throughout the whole process of repair communications were open and honest. Danny had the car booked into a Jaguar specialist so I knew it was going to be looked at properly. In the end an agreement was made and I returned the car stress free. Would certainly buy from them again
Reviewer has confirmed their email address
Aftersales from Chrome Motors Ltd in response to Great service and open communications
Much Appreciated, Thank you for the really positive feedback. Great to hear! Enjoy your car.
I bought A car unseen just as per photos stupidly assuming any faults would be flagged up.I trusted the site due to the awards and being a family business . i had very quick responses to buying the car and only one from faults after receiving the car .It has Numerous unmentioned cosmetic flaws. After market parts. Immediately needs £100s of pounds of exhaust to make it drivable . not impressed and wish id seen that they are the worst in Macelsfield before buying .
Reviewer has confirmed their email address
I paid a deposit and agreed to have a Navara truck delivered as I was unable to drive due to a back problem. I asked a range of questions regarding the condition of the vehicle and got assurances that they look over all their vehicles prior to sale and that 'all was good to go'. Even when the vehicle was delivered and I raised concerns, They were quick to agree to how they would resolve the matter if it turned out to be an issue. Needless to say it was and issue, even though they assured me he drove the vehicle the same morning and all was working. WRONG! With 3 separate problems it could not possibly have worked in the morning! The great shock came when I had the vehicle serviced. The chassis has a large rust hole in it and 2 garages confirmed the truck was definitely unroadworthy. All my contacts with them in the past 1.5 months came to nothing. A single email that promised to respond to me two days later didn't happen. If you want to buy from these guys, have the car checked out before you do because they have not qualms about their dishonesty. My total repair bill will be 60% of the purchase price! If only I had seen this site before I would never have bought from them. I should have known better.
Reviewer has confirmed their email address
We did a part exchange and the service provided was incredibly smooth and quick. Very happy with our purchase. The car is just what we wanted and as advertised. Thank you James for all you help for making the process easy. Lexus NX 300h Linda
Reviewer has confirmed their email address
Aftersales from Chrome Motors Ltd in response to Excellent Sales Team
Much Appreciated, Thank you for the really positive feedback. Great to hear! Enjoy your car.
I ignored the bad reviews and bought a car from them!!! Don’t do what I did I regret it so much they are the rudest arrogant people who simply ignore you once they have the money Absolutely apauling. I’m not entirely sure where the 5 star rating comes from on auto trader as everywhere else online carries 1 star for this shambles of a car dealer. I purchased a Jaguar from him and once he had the money in full we was just waiting on delivery. I had so much trouble getting it delivered as he just ignored all calls and texts after he got paid in full.delivery was finally arranged for Tuesday 12-1pm . I left work and got home and at 11:50 he text me to say he’s no delivering it I must pick it up at the weekend. Very angry with this I called and text no answer so I cancelled the agreement and only then did he cooperate and rearrange for Wednesday, I took the full day off Wednesday and he then at 12 pm asked me to meet him several hours from my home on the M1 if not he can’t deliver it so again I cancelled the finance and got them to unwind and only then did he give me a delivery time of 4pm. He is rude, obnoxious and a con artist
Reviewer has confirmed their email address
Would like to thank Danny for the help, rang in advance, on arrival car was ready for a test drive. He was very very helpful and not pushy in any way. Best garage I've been to by far and would definitely do business with him again.
Reviewer has confirmed their email address
Aftersales from Chrome Motors Ltd in response to Koa ceed
Many Thanks for the 5 Stars, your opinions are so important to us at Chrome Motors. Glad we provided an excellent service, and we hope to supply you again in the future.
BEWARE! The 6 month warranty is not worth the paper it’s printed on. This was my first and last time buying from a used car dealer. After always buying new or private I decided to purchase a vehicle from CHROME MOTORS I purchased a 7 year old Mercedes Benz which was in ok condition but needed a bit of TLC in certain areas to bring it back up to a good standard. After a test drive I decided to go ahead with the purchase as the car drove very well and I believed it’s imperfections were only cosmetic. 14 days in to owning the vehicle the list of problems was growing and it had now become major. From the steering rack knocking on full lock to the ECO mode not working now the clutch and dual mass flywheel had failed. Cost to repair in excess of £1250, no problem I believed I had 6 months warranty so would at least get some of this covered. This was not the case. After speaking to the clutch specialist at the repair garage they informed me the warranty would not cover this work and reminded me of the Consumer Rights Act which basically meant I was covered for the first 30 days of ownership and that I can return the vehicle to CHROME MOTORS for a full refund or they can repair the vehicle. I made the phone call to them to see what we could do regarding this issue with the warranty. To say he was unhappy that the garage had reminded me of my Consumers Rights was an understatement. They seemed to believe that this act did not apply to him and then like before I had purchased the car began to talk the talk and promise the world. “ I will sort this for you, leave it with me”. He never replied to any of my attempts to contact him from then on. NEVER AGAIN!
Reviewer has confirmed their email address
I can honestly say Chrome motors in Macclesfield are the best, nothing is too much trouble for the owners Danny and Natalie, there customer service is second to none, they handled every aspect of my car buying experience overalls very professional company and a pleasure to do business with.
Reviewer has confirmed their email address
Aftersales from Chrome Motors Ltd in response to Perfect from start to finish
Much Appreciated, Thank you for the really positive feedback. Great to hear! Enjoy your car.
Awful experience dealing with Chrome Motors. Left a deposit in good faith on a silver JEEP Grand Cherokee Overland. There is a serious problem with the transmission on this vehicle. No chance of seeing a return of our deposit despite the serious fault.
Reviewer has confirmed their email address
The owner of Chrome Motors Macclesfield is as charming as they get whilst selling you a car, and promises the earth. BUT once you’ve bought the car and have any issues he gets abusive and ignores communication. I’ve now rejected the car under the 30 day regulations as unfit for purpose but he refuses to communicate. Probably hoping it will go away !! I don’t think so, I’m taking him to small claims to get my money back.
Reviewer has confirmed their email address
Adele Chadwick in response to Unhappy
Hi just wondering if you purchased your car from chrome motors in Bramhall as I’ve brought a car in February this year and having issues but didn’t know they were in Macclesfield and wondered if was same company. Have u had any joy
Over 80 cars to choose from, cars hand selected from quality luxury main agent part exchange.
A full range of warranty options, finance options available, experienced professional sales advisors with 'no push approach HPi and quality checked, indoor showroom, high presentation standards, a genuine willingness to accept feedback and develop our company and people.
A record breaking 2015 and we want to continue our success into 2016. We will be working harder and scouring nationally for our customers, to ensure we offer real value in our car selection without the sacrifice of quality.
Challenge us to live up to our word.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2006
| Excellent | 347 | |
| Very Good | 42 | |
| Average | 1 | |
| Poor | 5 | |
| Terrible | 7 |
Chrome Motors Ltd
The OId Stables Brook Street
Macclesfield
Cheshire East
SK11 7AA
| Mon | 08.30 - 18.00 |
| Tue | 08.30 - 18.00 |
| Wed | 08.30 - 18.00 |
| Thu | 08.30 - 18.00 |
| Fri | 08.30 - 18.00 |
| Sat | 09.00 - 17.00 |
| Sun | 10.30 - 16.30 |
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