AVOID THIS COMPANY AT ALL COSTS! I bought a car from these at the beginning of the year, not even a week later the engine management light came on, and to say it was faff dealing with Cinch is an understatement, absolutely no customer service, go back on their word, ignore you and fob you off, took over 4 months to finally get my car sorted and that’s after pretty much daily phone calls to the company! Refusing to give me a hire car even though they were dragging their feet at authorising the work to be done, leading to me losing out on days at work. They ignore complaints even under their own terms and conditions of allowing up to 8 weeks for a response, this passed by and surprise, surprise not a word from Cinch! How they are still trading I do not know, they are operating at a loss, and I can’t imagine they would be round much longer, especially not with the more and more negative reviews arising from how they treat their customers! ‘The Faff free way to buy a car’ I have never experienced more faff than dealing with Cinch and I will never ever again entertain this company, I tell everyone to avoid them at all costs as once they have your money, they don’t care what happens next! How they can operate like this and still have a conscience I do not know! How they get away with selling faulty cars i do not know! Something needs to be done about these cowboy traders!

I am writing this review to share my extremely disappointing experience with Cinch. If you're considering purchasing a car from them, I strongly advise you to think twice. Cinch needs to acknowledge these failings and provide a comprehensive solution that addresses all the issues I’ve faced. If you're considering purchasing a car from Cinch, be cautious. My experience has been filled with frustration and disappointment, and I wouldn't want anyone else to go through the same ordeal. Buying a car should be an exciting and enjoyable process, not one filled with endless hassles and poor customer service. Here’s why: Prolonged Repair Times My car spent a total of 23 days in the workshop out of the 61 days I've owned it. This means I only had the car for 60% of the time. The excitement of owning a new car has been completely overshadowed by these extended repair periods, making this purchase a nightmare. Financial Burden Despite paying £411 per month in finance, my car was out of my possession for 40% of the first two months. This financial burden is deeply frustrating, especially since Cinch’s response was to point out that finance payments are an agreement between myself and the lender. Specifically, I lost £251.90 for 19 days of finance and £73.54 for 19 days of insurance due to the car being in the workshop. Service History Issues The lack of a full service history for the car was only disclosed after purchase, contrary to what I expected. This should have been made clear upfront. I had to pay half the cost of a Range Rover service plan to ensure there were no further faults, costing £489. Mileage and Wear and Tear The mileage incurred during trips to and from the workshop, along with wear and tear from other drivers using my car, was completely ignored by Cinch. I calculated this to be 150 miles over what was agreed in the journey to and from the workshop, which Cinch has yet to acknowledge or address. Poor Condition Upon Return When my car was first delivered, the boot's internal fibreglass was shattered and dented, though not included in the pictures. The external area around the internal damage was also extensive. Upon receiving the car back after repairs: the car was very dirty, looking like it hadn’t been cleaned or taken care of at all while with Cinch. There were also two big scratches on the infotainment system. Despite sending pictures and videos showing the system before it went in, the car came back in a much worse state. Additionally, there was a stain or what looked like chewing gum on the back seat, further indicating the lack of care. Infotainment System Issues The infotainment system fault came after getting the car back from the boot repair and required attention, and although it was eventually fixed, the process was slow and inefficient. Communication regarding this issue was lacking, adding to my frustration and making the experience even more unpleasant. Rear Windscreen Wiper Problems The rear windscreen wiper was damaged again after the boot repair and the issue was not resolved satisfactorily. This highlights a pattern of incomplete or inadequate repairs, further eroding my trust in Cinch. Inadequate Compensation for My Time I spent 280 minutes (4.6 hours) on the phone with Cinch, equivalent to a half-day taken out from my work. Additionally, I spent 2 hours dealing with a puncture in the courtesy car, costing another £89. The total time spent on emails, including taking pictures, amounts to 25 emails at an average of 5 minutes each. Overall Stress and Inconvenience The entire experience has been highly stressful and time-consuming. The lack of adequate resolution and the repeated need to chase up on issues have made this a horrendous experience. The stress and time taken to deal with this, which is still ongoing, has caused me to lose a full day of work..

Bought a range rover evoque through cinch at £18,500. All my questions were answered and seemed great service. Today 1st June waited in from 8am till 1pm for delivery, excited. 2pm no car, got in touch and was told no delivery drivers and car can be delivered on Monday. Why not contact me and let me know, I have wasted a day, we go away on Monday and wanted to use the car so having to borrow one now. Dreadful customer service. I have asked for a full refund and I'll go and buy a vehicle from a forecourt like I should in the first place .

I had purchased a car from Cinch. Car was sold with Multimedia Interface and USB connectivity and had a fault in connectivity (for internet and to connect to Car's internal software) which I reported to cinch within 14 days on phone and via email as per policy which they agreed to fix it as they reserve a right for the same else they said that I can return the car in case they are unable to fix it. This was given in written to me. Because of this I took a decision to not to return the car immediately but give them a chance to fix. Initially they pretended(I feel) that they were looking to book an appointment with MB dealership but weeks went past and they couldn't book it . Every time I called them they use to resend a booking request over the one-link software to MB dealership and when I use to call dealership for confirmation which they use deny saying they haven't received a request for my car. Finally after 3 months and lot many follow-ups, they managed to book an appointment close to my location. I went to MB garage on the day of my appointment but they couldn't fix the issue. Analysis details were sent directly to cinch about the issue and based on that cinch refused to take any action. Till this point I was dealing with many people and I had to take pain to explain my issue every time I spoke to a new person from cinch customer service team. Meanwhile they also tried to divert the issue by bringing wifi connectivity in the picture. Finally, another member heard to what I was saying and he requested videos to demonstrate fault. I have shared couple of videos both with apple and android devices explaining the fault. After this he understood the issue (it was 5th month after I purchased the car ) and he then booked me to a different MB dealership for issue resolution. Again it took two months and I finally took my car to MB garage. They responded with their analysis on the same day. Cinch again did not come back to me immediately. It took lot of calls, emails and 39 days to be specific to bring him back for a verdict. Finally after a deadline, he responded and again refused to act and take the faulty car back with below explanation "Vehicle was advertised with a feature "USB Connection". This refers to the USB port that the vehicle has. The car was not advertised with additional functionality to allow devices to interact with the car's software. This functionality is commonly known as "Apple CarPlay" or "Android Auto". This functionality was not advertised as a feature of the car. For this reason, cinch would not support the return of the vehicle on the basis that is was not as advertised. " After reading this response I was back to square one. Felt like being cheated by cinch with their time buying opportunistic approach. It took months to explain the issue and still they couldn't understand what the issue is. Car has two USB ports one of them can only charge and other one is there to communicate with car and this is pretty basic stuff. I feel USB connection is not a showpiece as they suggest. Had the fault was resolved, I could have just communicated effectively with car software and would have added carplay feature on my own from MB store but was shocked with their understanding and explanation that I received. I feel they were just pretending to address my issue but in reality, they never paid attention to it. In this digital world , I', sure nobody would want a car that cannot communicate with car's software. Without connection, this car is nothing but a model from 1990s. I've paid big amount from my saving to buy a decent car and in all my right, I will now raise it with Ombudsman and or consumer court.

Absolutely appalling customer service. I purchased a car and part exchanged mine. Was told delivery would be on the 5th Feb in the morning. Received a call at 10am to say there was an issue as the engine management light was on and a faulty was located. Well since that call I have had to constantly chase for any update, I call, I WhatsApp message and am constantly fobbed off by all customer service agents. They have taken my money and have not delivered the car, it's absolutely appalling. I wouldn't recommend at anyone. I just want to speak to someone to cancel the order, get my money back and never use cinch ever again Date of experience: 05 February 2024

My partner purchased a car from these imbeciles, which was delivered to a We Buy Any Car location on 25.11.23. The car appeared to be in good order, although we discovered that the bonnet lever inside the cabin didn't work. "It definitely worked before I left Kettering" the sales moron exclaimed; "don't worry though. It will be so quick and easy to sort with Cinch". Personally, I would have rejected the motor, but partner had been without a car for 3 weeks, and was desperate to get back on the road. On 27.11.23 she reported the issue. 2 days later the 12v socket stopped working. Several days after that an electrical fault warning appeared on the dash. Within 3 weeks 3 of the hub caps fell off during driving, as they were possibly the cheapest and poorest quality I have seen, and didn't fit the wheels properly. 2 months on we are no closer to getting the increasing number of issues sorted. We complained, but the warranty advisors didn't escalate the complaints; so we complained to their complains department, who claimed they didn't receive the complaint; so we complained again, and their response suggests that it could take up to 8 weeks to find a resolution. All the while, my partner, who is pregnant, cannot check oil, or top up the windscreen washer, or charge her phone when driving. I'm sure if all is well with the car people have a great experience. When it goes wrong these jokers are unable to help. They either * book you in at garages that reject bookings * Book you in at garages that aren't set up to carry out the repairs and diagnostics requires * Expect you to take a day off work and drive 100 mile round trips with less than 24 hours notice * Don't comprehend the seriousness of issues you raise. Now we have to refer our case to The Motor Ombudsman, and Trading Standards. We really don't need this right now.

The first car I tried to purchase never turned up, and was eventually cancelled. Then the second car arrived 30th Oct, and within seconds, started having faults. These faults clearly showed that the car had to of been boosted to enable the car to be delivered. After a week, of not being able to use the car, I decided to cancel the order, and return the car, which was supposed to be collected 9th November. The collector arrived 10th with the wrong pickup, now been told it'll be the 15th November. So currently, I have no car, no money, no means to get to work. 1 mistake I can understand, but this is ridiculous now.

These are con artist, and know exactly what they are doing to people!! selling faulty vehicles to customers, pin pointing blame/ faults with the car as fair wear and tear from the customer/delivery, selling cars with 70-80% worn tyres, and window wipers….lots or different customers and reviews with the same/similar issues with brought vehicles from cinch…electrical faults…warning lights…engine management light….worn clutches….worn brake pads & disc they are an extremely dangerous company and are cunning, they should not be allow to operate , but cinch I believe the government is responsible for it has it hands in at tax payers expense tv advertising for such a shameful & dangerous car dealer? this is why this is allowed to continue. If I could give -100 star review I would Please everyone avoid there and go elsewhere you will be involved in a battle with them as they know exactly what game they are playing, this is written all over trust-pilot also 1* I regret not seeing the reviews before I involved in this con artist car dealers. Avoid avoid avoid