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13 reviews from our car dealer reviews community
Leave a review for Motorchoice Edinburgh
Leave a review

13 reviews from our car dealer reviews community

Leave a review for Motorchoice Edinburgh
Leave a review
"Brilliant"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Myself and my wife bought a car of Darryl today and he made the whole process so easy and was brilliant from start to finish, he even made our dog so welcome. We will most definitely buy a car from him again. Kevin sutherland

"DREADFUL EXPERIENCE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid at all costs, Would not know the truth if it smacked them in the face.

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"My RSQ3 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Motorchoice is the best place to buy your car great value for money up to date details of your car very friendly people. Big shout out to Cameron for all the help and up to date videos of my car thanks guys....

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"Avoid that place"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They dont care about customers after purchase.

"Dishonest with false information"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Initially called up to enquire about a vehicle. The salesman Matthew Sellors was helpful all through until I had placed a deposit on the car (19th July). Once the deposit was placed, the communication from Matthew went downhill. I had not received any phone calls with updates nor was I told the truth by him. The vehicle was listed for sale with the previous owner’s private registration still on the vehicle. The 48 Hour collection stated on the website was no longer 48 Hours. 1 week later I was informed the vehicle was ready for a test drive. I had travelled over 50 miles to finally see the car 1 week after the initial deposit. On arrival I was told the MOT would be conducted and the vehicle would be ready for the 28th July. The previous owner still wanted to retain his plate which was still not done. On the 26th July I was informed by Matthew that the retention process had begun, THIS WAS LIES! I had called the manager and asked to change salesman as Matthew seemed like he had no interest in selling this vehicle and the majority of the information came from him was also false. Christopher Burt took over and confirmed the retention had not started as he still had all the paperwork to send off. After a long wait I finally went to collect the keys (11th August) where the manager Paul and Chris were present for the handover. I was made aware by Chris that the warranty period for the vehicle had been extended to 1 year from the regular 3 months due to the inconvenience. When arriving back home I had noticed the service book had not been stamped but a full MOT and Service was carried out. I contacted Chris and his advice was to come back to get the book stamped. This is meant to be done at the time of the service. 1 Week into having the car and its already in for repair, the front calliper was seized causing the brakes and disks to get dangerously hot and burn. A big bill for only having the car for 1 week. Again, less than 3 months in and there is a 2nd repair on the car. The coolant for the engine was thick and brown causing sludge to build up and restrict the flow. After waiting over 6 weeks I had finally received the V5 for the vehicle. I was told due to Covid things were slow but by the looks of it the staff were just in slow mode. Since then, the vehicle has broken down for the 3rd time. This time the car is completely dead. I had called Chris regarding a Warranty repair as I was still within the 1 Year extended warranty period. He had informed me that the vehicle had no warranty as I had supposedly opted out for this. The money was instead taken off the car and only the standard 3 Moths was given. WHAT A DISHONEST THING TO DO! I have been left in a situation now where the vehicle must be repaired at my own expense. After giving the vehicle to a garage he has informed me that it has been Modified and the ECU has been tampered with. I was also told that the vehicle had most likely not been serviced. All the filters in the vehicle were black and filled with dirt. The oil filter was also filled with gunk which was clear to see that a service had not been done or it was extremely rushed missing crucial parts. The mechanic was kind enough to go out of his way to gather the timestamps from the ECU of when the vehicle was modified. It was also bypassing crucial mechanical procedures. The vehicle failing was due to the Modifications I was made unaware of. The exhaust was also modified which was brought to my attention by the mechanic, I HAD PURCHASED THIS UNDER THE IMPRESSION IT WAS STOCK! After contacting Gerry McQuillan and explaining the situation he also refused to help or take any liability to this vehicle. Over £1500 spent out of pocket just to get the car up and running again and I have only had the vehicle for less than 6 months. Avoid the John Clark group and especially Edinburgh Motorchoice. All you will receive is disappointment and false hope.

G.l in response to Dishonest with false information

Hi, How did you get in contact with Gerry McQuillan please? Thanks

"Excellent service from start to finish"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really happy with the service. Car was what I wanted and at a reasonable price. Salesman was prompt to constant me and answer all my questions. I was nervous as I was buying the car unseen due to my location, but couldn’t be happier with it. Car was exactly as described and delivery was easy. Will definitely recommend them.

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"excellent customer services "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for a family car and I got a used car at a very good price, excellent quality, clean in and out with good service records, affordable road tax and insurance. But above all, the excellent follow-up from the time I called to make enquiries, through the financing process and delivery of the car, won me over. Everything was sorted within a week. A great thank you to Graham at Motorchoice Edinburgh.

"Stuart at Edinburgh Motorchoice"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a used be golf from Clark Motorchoice in Edinburgh.Stuart was very helpful in our purchase and would certainly go back. B.M

"Brilliant!!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Clark Motorchoice is a great seller with infinite patience and a reliable approach to the customer. Very friendly and helpful staff.

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"Fiesta buyer"
3.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am pleased with my Ford Fiesta from Clark Motorchoice. I have had it fora few months now and I have had no issues with it. It could have been cleaner when I got it but it was in good shape and was reasonably priced. The dealer was helpful. I would recommend

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Dealership Information

Motorchoice Edinburgh is an Independent dealership that is based in Edinburgh. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
13 reviews3.9 out of 5 stars — Rated Very Good
Excellent
9
Very Good
1
Average
0
Poor
1
Terrible
2

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  • Contact Information

    Address

    Motorchoice Edinburgh
    1 Lanark Road
    Edinburgh
    Edinburgh
    EH14 1TG

    Get in touch

    01313 702 732
    https://www.john-clark.co.uk/motorchoice/

    Opening times

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    Dealership Statistics

    76%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Motorchoice Edinburgh

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