I brought a car from Clark’s Direct Kidderminster on the 14th of July this year. Clark’s direct sold me this car KNOWING it had an oil leak and various other issues, which they did nothing about. From the get go I had nothing but trouble with the car and with Clark’s themselves. The cars wing mirrors didn’t work, the steering wheel shook at 45mph and the car had a leak in the boot which made the car STINK. This lead to an investigation into the service that we were told the car had before collection which we later discovered the car hadn’t had. That was the first lie. The car then went in to be serviced and a list of issues came out. Buckled wheel, worn break disks and pads, frayed aux belt, oil leak, tyres worn down to the legal limit. The list went on and on. The car then went in to have all of the issues including the ones mentioned previous repaired. It was in for a whole week and on collection I was told that ONLY the leak in the boot was repaired. Back into the garage the car went to have all of the other issues repaired, most importantly the oil leak. Once I collected the car the oil leak was WORSE than when it went in. I took the vehicle to a private garage to have a health check done and the outcome was horrendous. The oil had started to leak onto the breaks (disaster waiting to happen) the right-hand side breaks were engaging 50% less than the left, the gearbox had an unhealthy whining the wheels were never re-balanced after moving the buckles wheel to the back, again the list went on and on. The most alarming was that the oil leak was so extreme I was advised not to drive the car. I asked Clarks for a refund and I explained what liars EVERY SINGLE one of their members of staff were to the ‘manager’. Nick said no I wasn’t allowed a refund even when I said the car is un-driveable! They brought the car back from me on the back of a Tesco Express carpark!! How hilarious. They didn’t even ask us to go down to their offices to sign the car over. !!I am warning anyone to NEVER EVER purchase a car from Clark’s direct Kidderminster!! Their cars may come with 3 months warranty but their partner garage (who make any repairs) are just as much ‘in it’ as they are. They will fob you off and lie to you to make to think everything is ok, when it is not. The lies ranged from the number of owners (they told me it was 2 when it was 4), to telling me a door seal had been glued when in fact they DOUBLE SIDED STICKY TAPED it back to the door to the worst one telling me there was no oil leak and it been repaired when in fact it was worse than it was before!! SAVE YOURSELF THE HASSLE AND DO NOT BUY FROM THEM!! I received a FULL refund for the car which is Clark’s taking responsibility and admitting they were at fault with the car. They obviously realised the severity of selling a car as ‘FIT FOR PURPOSE’ and of a ‘SATISFACTUORY Quality’ knowing it had multiple issues (some being very dangerous). Completely unacceptable if you ask me.

Clarks of Kidderminster are a good car dealership, they know how to deal with customers and they do their job very well, no complaints what so ever.